My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
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I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
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Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
808 reviews
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Anu was a very helpful advisor.
Anu was patient, helpful and she answered all of my questions in a concise way.
28 July 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We're delighted to hear that Anu was patient, helpful and able to answer all of your questions clearly and concisely. We'll be sure to pass on your kind comments to her.
Warm regards
Santander International
Reply from Santander International
Thanks so much for your 5-star review.
We're really pleased to hear that your request was handled quickly and politely.
It's great to know that our colleague made the process smooth and straightforward for you. We'll be sure to share your kind feedback with the team.
Warm regards
Santander International
Anu was very helpful and effective
Anu was very helpful and effective in getting me online quickly without any fuss. She also picked up the need to update some of my details on the system and did so in a very nice way.
23 July 2026
Reply from Santander International
Thank you for your kind review.
We're pleased to hear that Anu was helpful and efficient in getting you online quickly, and that she was able to update your details seamlessly. We'll make sure your lovely feedback is shared with her.
Warm regards
Santander International
Reply from Santander International
Thank you for your kind feedback.
We're delighted to hear you had a positive experience and that our representative provided excellent service.
We appreciate you taking the time to share your review.
Warm regards
Santander International
Mobile App not logging on with Biometric or 6 Digit Pin.
First, I was put through straight away to technical support as requested, no wait, no music.
Second, support was a real knowledgable person, not AI as I am seeing more and more and getting frustrated with such support methods which usally end up taking much longer.
Finally Anne provided great support to resolve the issue efficiently, it was not trivial and Anne used all resources available to get my solution fixed quickly. Thanks for the great, in person, support.
20 July 2026
Reply from Santander International
Thank you for your great feedback.
We're delighted to hear that Anne was able to resolve the issue quickly and provide the knowledgeable, personal support you were looking for.
We'll be sure to pass on your kind comments to Anne.
Thank you for taking the time to share your experience.
Warm regards
Santander International
I had trouble accessing my banking app…
I had trouble accessing my banking app after renewing my phone and also requested advice on transferring my savings to an instant access savings account .
Ann Marie offered excellent advice and help. She was professional, patient and very efficient.
A really positive banking experience and it was reassuring to have access to a face to face meeting so quickly.
17 July 2026
Reply from Santander International
Thank you for your lovely review.
We're so pleased Ann Marie was able to help with both your app access and savings query. We'll be sure to pass on your kind words.
Warm regards
Santander International
Bev was fantastic
Bev was fantastic, my application for a new current account and easy access savings account was quick and easy. She had plenty of time for questions and was attentive throughout. What a wonderful first impression. Thank you Bev!
16 July 2026
Reply from Santander International
Thank you so much for your lovely review! We're delighted to hear that Bev made opening your new current account and easy access savings account such a smooth and easy experience.
It's great to know she was able to answer all your questions and make you feel supported throughout the process. We'll be sure to pass your kind words on to Bev, she'll be thrilled to hear she made such a positive first impression!
Warm regards
Santander International
Coffee and Resolve
I was made to feel very welcome and was able to relax in comfortable surroundings. Bev was very understanding and patient in her efforts to resolve my issue. This was achieved with good humour and professionalism.
16 July 2026
Reply from Santander International
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you felt welcome and comfortable during your visit. We'll be sure to pass your kind comments on to Bev, who will be pleased to know that her patience, understanding, and good humour helped resolve your issue.
We appreciate your feedback and look forward to welcoming you back to the Work Café in the future.
Warm regards
Santander International
Reply from Santander International
Thank you for your kind review.
We're pleased to hear that our team provided swift, efficient and informed support. Your feedback is greatly appreciated, and we're delighted we could assist you.
Warm regards
Santander International
Fantastic experience today the lady I…
Fantastic experience today the lady I dealt with was so helpful can’t praise her enough
13 July 2026
Reply from Santander International
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a fantastic experience and found our colleague so helpful. We'll be sure to share your kind feedback with the team.
Warm regards
Santander International
Reply from Santander International
Thank you for taking the time to leave your feedback.
We're delighted to hear that Bev was so lovely and a pleasure to deal with. We'll be sure to pass on your kind comments, which I'm sure she'll greatly appreciate.
Warm regards
Santander International
Fast efficient service
1 July 2026
Reply from Santander International
Thank you for taking the time to leave a review.
We're pleased to hear you found our service fast and efficient.
Warm regards
Santander International
Helpful- explained clearly
Helpful- explained clearly, simply, with respect and understanding.
10 July 2026
Reply from Santander International
Thank you for your feedback.
We're delighted to hear that you found our colleague helpful and that everything was explained clearly, simply and with understanding.
We appreciate your kind comments and will share them with the team.
Warm regards
Santander International
There was nobody at the desk when I…
There was nobody at the desk when I arrived at the Santander Cafe. I asked the girl in cafe if she knew where staff were. She voluntarily went away and found someone who saw me soon after that. She was very friendly and helpful in opening a Saver account.
10 July 2026
Reply from Santander International
Thank you for your feedback.
We're sorry no one was available when you first arrived, but we're pleased our café colleague was able to help and that our team provided friendly service when opening your Saver account.
We appreciate your kind comments and will share them with the team.
Warm regards
Santander International
Another great visit to Santander
Good afternoon Santander.
On my second visit to your branch in two days, I needed to resolve a problem using my online banking, or at least I thought I had online banking, which it turned out I didn't.
Bev was at the counter as I entered the branch and said she would be more than happy to help me as she was free.
Bev was amazing, very professional, very knowledgeable and assisted me in setting up my online banking account, she also helped me set up an additional Easy Saver account for my wife.
Yet again I have been amazed at the quality of staff at this branch.
Thank you so very much for all the help.
Kind regards
Ian Love
9 July 2026
Reply from Santander International
Hi Ian, thank you for your kind feedback.
We're delighted Bev was able to help and make your visit such a positive experience. We'll be sure to share your comments with her.
Warm regards
Santander International Team.
Santander customer service
Ann-Marie is efficient and capable. She is also friendly and personable while also being very professional.
The meeting was well organised and on time, and business was conducted promptly and without delays.
9 July 2026
Reply from Santander International
Thank you for your review.
We're delighted to hear that Ann-Marie provided such a positive experience. It's great to know that you found her efficient, professional and personable, and that your meeting was well organised and ran smoothly. We'll be sure to pass on your kind feedback to her.
Warm regadrs
Santander International
Christiaan was patient
Christiaan was patient, very helpful and ultimately sorted my query. Thank you
9 July 2026
Reply from Santander International
Thank you for your review.
We're delighted to hear that Christiaan was able to help and resolve your query. We'll be sure to share your kind feedback with him and pass on your thanks.
Warm regards
Santander International
Reply from Santander International
Thank you for your review.
We're delighted to hear that your queries were dealt with efficiently and that you found the service helpful. We appreciate your feedback and thank you for choosing Santander International.
Warm regards
Santander International
I had an appointment with Sid Jones in…
I had an appointment with Sid Jones in Gloucester branch today, he was brilliant. He knew his stuff. He explained all the accounts on offer for me. Amazing
8 July 2026
Unprompted review
Reply from Santander International
Thank you for your review.
We're pleased to hear Sid provided such excellent service and clearly explained the account options available to you.
We'll be sure to pass on your lovely feedback.
Warm regards
Santander International
I phoned the bank just after my depoist matured ybefore my…
I phoned the bank just before my deposit was due to mature. Fixed it for a further 12 months and went online this morning to find out that it happened. I was fairly upset!!! Had a lovely lady on the phone who sorted it out for me. Anne. So pleasant, so helpful. Thank you
8 July 2026
Reply from Santander International
Thank you for your review.
We're sorry for the concern caused, but we're pleased Anne was able to resolve the issue for you.
We'll be sure to pass on your kind words, I'm sure she'll be delighted to receive them.
Warm regards
Santander International
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