My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
Company replied
I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
Company replied
Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
808 reviews
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Excellent customer service
The knowledge of the staff member was excellent, and her general customer service impeccable. Friendly and knew her job.
Its become quite rare in the banking world to actually get to speak to someone, and for them to make you feel you're valued. Well done.
12 August 2026
Reply from Santander International
Thank you for your excellent review.
We're delighted to hear that our colleague's knowledge, professionalism and friendly approach made such a positive impression.
We know how important it is to speak with someone who can help and make customers feel valued, so your feedback is especially appreciated.
Warm regards
Santander International
Reply from Santander International
Thank you for your review.
We're delighted to hear you received brilliant service.
Thank you for choosing Santander International.
Always polite friendly helpful and…
Always polite friendly helpful and efficient call staff - it is always a relatively short waiting period and a short call time -I cannot fault them - they all work so hard in the isle of man office.
Regards
James
12 August 2026
Reply from Santander International
Thank you for your kind feedback.
We're delighted to hear you've consistently received friendly, helpful and efficient service from our Isle of Man team. I'll be sure to share your comments with them, as they'll appreciate the recognition.
Thank you for banking with Santander International.
Warms regards
Santander International
Ann Marie communicated effectively and…
Ann Marie communicated effectively and clearly and surpassed my expectation for carrying out my banking requirements
11 August 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We are delighted to hear that Ann Marie communicated clearly and effectively, and that she was able to exceed your expectations while assisting with your banking requirements. We will be sure to pass on your kind comments to her.
Warm regards
Santander International
Great Service
Great service today from Anu in the Santander International support team. Anu was very professional, friendly, and thorough, in talking me through various items, and dealing with them efficiently.
10 August 2026
Reply from Santander International
Thank you for your lovely feedback.
We're so pleased to hear that Anu provided such a positive experience. It's great to know they were able to guide you through everything in a friendly, professional and efficient way.
We'll be sure to share your kind words with Anu, who will be delighted to receive them.
Warm regards
Santander International
Professional
Professional, interactive & confident. Completed the process efficiently with excellent customer service skills.
10 August 2026
Reply from Santander International
Thank you for your review.
We're delighted to hear that you found the process professional, interactive and efficient. Providing excellent customer service is at the heart of what we do, so it's wonderful to know our team delivered a positive experience.
Warm regards
Santander International
Customer service at its best…
I have had a number of exchanges with Santander International today. The overriding experience has been one of compassion and respectful dialogue with a customer. The communications by Chris and Jason were first class and they demonstrated really what putting customer needs first means. Whatever the original reasons that prompted follow on calls with Chris and Jason, their handling of my experience with Santander International was nothing short of first class. So, a big thank you to both of them.
7 August 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We're delighted to hear about your positive experience with Santander International. Providing compassionate, respectful and customer-focused service is very important to us, so it's wonderful to know that Chris and Jason delivered this throughout your interactions.
We'll be sure to pass on your kind comments, and we're grateful for your recognition of their support and professionalism.
Thank you again for your review.
Santander International
High level of personal attention to detail.
Since I started making a record of all telephone calls that I have made to the Bank since I opened an account, I have been helped by Anu on at least five occasions. She always remembers who I am and why I bank with Santander. She is always professional and efficient, deals with my questions and requests speedily, provides advice which is useful, with an appropriate degree of familiarity of my banking needs. At the same time, she asks how I am etc. and this makes the whole conversation a lot more akin to a personal relationship manager.
6 August 2026
Reply from Santander International
Thank you for your wonderful feedback.
We're delighted to hear that Anu has consistently provided professional, efficient and personalised service. We'll be sure to share your kind comments with her and her manager.
Thank you for taking the time to recognise Anu's excellent support.
Warm regards
Santander International
Care and attention to detail
Care and attention to detail. Overall a much better customer experience than dealing with UK high street banks, which is, admittedly a fairly low bar! Good job.
6 August 2026
Reply from Santander International
Thank you for your review and kind words.
We're delighted to hear that our care and attention to detail helped create a positive experience. We appreciate your feedback and will pass your comments on to the team.
Thank you for choosing Santander International.
Warm regards
Santander International
Completely happy with Santander…
Completely happy with Santander services. Staff very friendly and efficient.
4 August 2026
Reply from Santander International
Thank you for your review.
We're delighted you're happy with our service and appreciated our friendly and efficient team.
Warm regards
Santander International
Reply from Santander International
Thank you for your kind review.
We're so pleased to hear that you found the process easy and felt comfortable throughout your interaction with us.
Your feedback is greatly appreciated.
Warm regards
Santander International
The agent
The agent, I think Anne was very helpful polite and got the job done. Great work
4 August 2026
Reply from Santander International
Thank you for your kind feedback.
We're delighted to hear that Anne was helpful, polite and able to resolve your query efficiently.
We'll be sure to share your comments with her.
Warm regards
Santander International
Hello
Hello
Today was a very good experience.However telephone banking via my email can keep me waiting a long time
3 August 2026
Reply from Santander International
Thank you for taking the time to leave a review.
We're delighted to hear that you had a very good experience with us today.
We also appreciate your feedback regarding telephone banking response times and understand that waiting longer than expected can be frustrating. Your comments are valuable and will be shared with the relevant team as we continue to look for ways to improve our service.
Warm regards
Santander International
Very welcoming
Very welcoming, helpful and pleasant Staff.
Bev took an extra mile to help to accommodate the meeting which was supposed to be a day later.
Thank you for your help.
3 August 2026
Reply from Santander International
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Bev was able to accommodate your meeting at short notice and provide the helpful service you received.
We will be sure to pass on your kind comments to her.
Warm regards
Santander International
Loss of app
I upgraded my phone and lost my Santander app and didn’t know how to get it back. I called into the Santander work cafe and saw Ann-Marie who got me up and running in 5 minutes flat. She was very professional and approachable. Great job done.
3 August 2026
Reply from Santander International
Thank you for your wonderful review.
We're delighted to hear that Ann-Marie was able to help you get your app up and running again so quickly.
We'll be sure to share your kind comments with her.
Warm regards
Santander International
Top notch introduction to Santander
Visited to enquire about banking options - arrived unsure, but left very impressed.
Bev Quine is the personification of personal banking... Knowledgeable, professional and understanding.
In a world of 'computer says no', be more Bev!
27 July 2026
Reply from Santander International
Thank you for taking the time to share your experience.
We're pleased to hear that Bev provided the knowledgeable and professional service we're committed to delivering.
Your feedback is greatly appreciated, and we'll ensure your comments are shared with her.
Warm regards
Santander International
Bev was very patient and friendly
Bev was very patient and friendly. I am not techy and she helped me a lot. I wouldn't hesitate to ask for her help agsin
30 July 2026
Reply from Santander International
We're delighted to hear that Bev was able to assist you and make the process easier to navigate. Providing patient, friendly and supportive service is very important to us, and we're pleased that Bev was able to give you the help you needed.
We will be sure to share your kind comments with her.
Warm regards
Santander International
Bev showed complete understanding of…
Bev showed complete understanding of our queries and requirements and her solutions were spot on.
30 July 2026
Unprompted review
Reply from Santander International
It's great to hear that Bev took the time to understand your requirements and provide solutions that met your needs. We pride ourselves on delivering knowledgeable and customer-focused service, so your comments are greatly appreciated.
We'll ensure your feedback is passed on to Bev and the wider team.
Warm regards
Santander International
Good efficient service
Good efficient service. Did exactly what was requested and made sure we were aware of the procedure and terms and conditions. Member of staff was very pleasant.
30 July 2026
Reply from Santander International
Thank you for sharing your experience.
We're pleased to hear that you received efficient service and that everything was explained clearly, including the relevant procedures and terms and conditions. It's also wonderful to know that our colleague made the experience a pleasant one.
Warm regards
Santander International
Professional and friendly customer service
Professional and friendly customer service. No waiting time.
30 July 2026
Reply from Santander International
Thank you for your review.
We're delighted to hear that you experienced professional and friendly service and were assisted without any delay. Providing prompt and helpful support is something we continually strive for, so it's great to receive such positive feedback.
Warm regards
Santander International
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