SANZA.co.uk Reviews 

104
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I love this company I buy a lot of Australian snacks from here and all get dispatched and delivered quickly in perfect condition

Rated 5 out of 5 stars

Would highly recommend Sanza, they offer a wide range of goods at great prices. Always looking out for their awesome bargain deals! Plus delivery is super quick, everything has came the day after desp... See more

Rated 5 out of 5 stars

Strewth mate ya can’t get any better than sanza trust worthy polite best ever shopping experience I had for years it’s like being back home how ya going mates what do ya know , strike a light and An... See more

Rated 3 out of 5 stars

Ordering easy, products great but courier didn't follow my instructions re delivery so my daughter and son in law received a Xmas parcel that was opened and staff ( they manage a hotel/ motel ) and ru... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

SANZA deliver all your favourite goodies from back home right to your front door. Delivering to ex pats right across Europe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

104 reviews

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4.6

All reviews

(104)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

SANZA, That was mightily fast!

That was mightily fast!! 2 days from order to front door. Well packed too.
Dead chuffed to have these supplies in my possession (though probably not for too long after the first sitting)
Top service guys, absolutely brilliant.

Cheers

13 December 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service - super fast delivery and extremely well packaged. Very happy to get so much choice on great products unavailable elsewhere in the UK. Brilliant Company, with amazing customer service - thoroughly recommend. Absolutely 5 Star!

20 September 2017
Unprompted review
Rated 5 out of 5 stars

Absolute best

I don't normally write reviews, but Sanza certainly deserve this one. I now Use them regularly, the products are always high quality. Having lived in NZ for 10 years, this is a great way for me to get the food I use to eat. Some of my favourites have been discontinued (as they are no longer there), however I'm sure there's a reason.

Courier service is highly professional - I find I get a 2 hour delivery slot on the day and a tracking number for updates. Never had anything missing, packaging to perfection. Will be ordering from them again, very soon - just waiting for specific items to become back in stock! Which I am hoping will be in a few days.

I've tried other companies and Sanza is by far the best.

3 September 2017
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company. Responded to my request very quickly and I received my package only two days after order! Brilliant!

3 September 2017
Unprompted review
Rated 5 out of 5 stars

Finn O'Brien / Sanza

Wow what great fast customer service! I have not received my hamper yet as only ordered today. So far I'm over the moon with fast response from Finn O'Brien. My sister moves to Australia next year so for a gift Xmas 2016 I'm given a hamper of things for her to try.
I will be back to let you know what's hampers like, but one very happy 😊 customer here! Thank you Finn O'Brien

10 December 2016
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

I only purchased a small item but the order arrived super fast and was perfectly packaged. Plus, it is brilliant to find such a range of goods available here in the UK.
Hope to shop here again soon!!

1 December 2016
Unprompted review
Rated 5 out of 5 stars

Best New Zealand Website in UK

Being a first timer looking for New Zealand food in the UK for our kids doing their OE this website is a must. The range of food, drink and other items is fantastic you just need to scroll through the list and tick tick tick, the items you require. You can even request items if they do not stock them and they will endeavour to get them for you. The delivery service is second to none, next day delivery in UK and for a mere 50p you can add your own note to the order for the lucky recipients. Fantastic all round

5 September 2016
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

I live in USA, and had ordered some Aussie chocolate for a friend in UK. After 10 days, when I'd heard nothing from her, I emailed Sanza and got a immediate response that they would mail out a replacement order for my friend. Two days' later I had a very happy friend.

Thank you Sanza.

19 August 2016
Unprompted review
Rated 5 out of 5 stars

Great service,quick delivery

Great service and quick delivery! I will definitely order from Sanza again. They have great range of products that aren't available in Norway,now
I'm a happy customer 🙂👍🏻

29 June 2016
Unprompted review
Rated 5 out of 5 stars

Very quick service

They processed the order very quickly and efficiently. The order was delivered within one business day. The ability to track the parcel was excellent. Prices are reasonable and postage saving for an Australian delivering to the UK is amazing. Great Service. Thanks

29 June 2016
Unprompted review
Rated 3 out of 5 stars

Product great , courier not

Ordering easy, products great but courier didn't follow my instructions re delivery so my daughter and son in law received a Xmas parcel that was opened and staff ( they manage a hotel/ motel ) and rummaged through. Emailed company and no response or follow up. So much for customer service after spending £250.00

8 January 2016
Unprompted review
SANZA.co.uk logo

Reply from SANZA.co.uk

Dear Jackie,

Unfortunately it appears you are quite correct that we appear to have not responded to your complaint, please accept my apologies for this. We do normally try to reply promptly to all communication and I'm not quite sure why this email was overlooked.

Regarding the courier issue itself – where your instructions were ignored and the delivery was made to the kitchen. I’m guessing the driver may have misinterpreted the instruction of 'Restaurant / Reception', thinking the kitchen formed part of the restaurant? I'm very sorry to hear this resulted in it being interfered with by staff and hope it didn't spoil the gift too much for them.

Regards,
Paul Macdonald

Rated 5 out of 5 stars

Victoria bitter

I have just ordered 12 bottles of the beer , next day delivery arrived and the process has and will make my grandad extremely happy for Christmas .
Thank you

23 December 2015
Unprompted review
Rated 5 out of 5 stars

Amazing selection and fantastic service.

I ordered sweets on the Wednesday morning, they arrived Thursday! Absolutely brilliant service and sweets(lollies). Well packed without excess packaging. Definitely recommend this company to those looking for some fun sweeties!!

25 June 2015
Unprompted review
Rated 4 out of 5 stars

Excellent products and services .. but

Very good service from Sanza, excellent products (although a little expensive), watch for their specials, made everything that little bit cheaper. The only problem I had was the overnight courier company they used were not that reliable. So ended up spending two days in waiting for my delivery and another day chasing up it. Not to much of a problem for me, but imagine working people could be pulling their hair out.

21 May 2015
Unprompted review
SANZA.co.uk logo

Reply from SANZA.co.uk

Dear Jane,

The delivery aspect is such a critical part of our service, especially for customer satisfaction and unfortunately it also happens to be the one area we have the least control over. Over the years, we have tried virtually all the couriers out there and believe our current one offer the best quality overall. This doesn't help you at all on your occasion and I'm sorry to hear they were unreliable and I hope it hasn't put you off too much form using us again.


Regards,
Paul Macdonald.

Rated 5 out of 5 stars

Great Site and Great Prices!

Would highly recommend Sanza, they offer a wide range of goods at great prices. Always looking out for their awesome bargain deals! Plus delivery is super quick, everything has came the day after despatch so they will definitely be having my business for the foreseeable future. Great Job Sanza!

20 May 2015
Unprompted review
Rated 5 out of 5 stars

NZ snacks!

After a trip down under, I got hooked on NZ snacks (Rashuns - delicious cheese and bacon crisps) and have ordered these and other NZ and Aussie crisps and chocolate over the last couple of years. The service is always quick and the snacks well in date. This website is about the only place I've been able to find these snacks and if you keep your eyes open for special offers, there are the odd bargains.

25 January 2015
Unprompted review

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