I was trying to use up my 3 credits but finding it difficult to find items that came to exact price. Lots of patience was needed and time. Justin (customer consultant) kindly helped me navigate and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice. Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charg... See more
Company replied
I opted out for this month but you still decided to take my money and left me with no choice but to shop. The only reason I have not shopped on this website for a long time is because the options are... See more
Company replied
I gave the membership a go, but then this month (December) I skipped on the 3rd, and it still charged on my bank account on the 6th. I was very frustrated because I skipped, and knowing they don't do... See more
Company replied
Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.9
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have repeatedly received wrong sizes…
Have repeatedly received wrong sizes when ordering, and customer service wait time has been on average 1 hour or more.
15 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Glaire,
Thank you for your feedback.
Receiving the wrong sizes more than once is understandably frustrating, and waiting so long to speak with customer service only adds to that. That is not the standard we aim to deliver, and we sincerely apologise!
We would love the opportunity to look into your recent orders and see what's gone wrong, so we can prevent things like this from happening in the future.
Please contact us via phone, web-chat, WA or DM us on our social channels:
https://help.savagex.com/hc/en-gb
We truly appreciate the chance to improve!
With care,
Lena
Savage X Fenty Team
AVOID - take repay fees and CANT CANCEL
Having an awful experience trying to cancel membership. This is the ONLY member / subscription scheme where it isn’t possible to cancel membership through the log-in. All tech subscriptions - all of them offer this even Amazon prime!! I can’t believe this is legal. I have spent a long time on the phone number provided - no answer. I have written two emails. No response. I never even realised I had signed up. I like the original items I purchased but this is the WORST scam membership model (and it is not cheap) that I have come across. There seems literally NO WAY TO CANCEL!!! I really real don’t believe this can be legal. AVOID AVOID AVOID
14 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Anna,
We're really sorry to hear how frustrated you feel, and we understand how upsetting it must be to not know how to manage your membership, particularly if you were not aware you signed up in the first place.
Our Rewards membership is completely optional and can be cancelled at any time.
As a Savage X Rewards member, you can enjoy numerous benefits, including exclusive sales, access to a new monthly collection, discounts on all products, and free delivery on orders over £49.95. Additionally, you can take advantage of bundle offers, receive a birthday surprise, and enjoy a 15% discount on Fenty Beauty and Fenty Skin products on the second Tuesday of each month, among other perks.
For more details, please follow the links:
https://www.savagex.co.uk/termsandconditions
https://www.savagex.co.uk/xtrasavage
We want to make sure your concerns are fully resolved and that you feel supported every step of the way.
Please connect with our Customer Care Team via phone, live chat, or direct message on social media, and they’ll be ready to assist you promptly:
https://help.savagex.com/hc/en-gb?
Again, we apologise for the discomfort and frustration caused, and we appreciate the opportunity to turn this experience around for you.
With care,
Lena
Savage X Fenty Team
Would be easier if the payment process…
Would be easier if the payment process allowed Apple Pay or ideal , that’s more common in the Netherlands because of the banks we use here .
14 February 2026
Reply from Savage X Fenty UK
Hey there!
Thank you so much for your kind feedback! We will use it to improve.
Have a great week.
Best,
Steve
SavageX Team
Easy to navigate through and very…
Easy to navigate through and very lovely stuff to look at
13 February 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Ella,
Thank you so much for your kind feedback!
We are happy you found our site easy to browse and enjoyed our pieces!
Your support keeps us inspired to bring even more style and confidence your way! 💖️
With love,
Lena
Savage X Fenty Team
My payment didn’t work multiple times…
My payment didn’t work multiple times and when i attempted to get help no one was answering
10 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi and thank you so much for your review.
We're very sorry to hear that you had trouble with your payment and that our support wasn't immediately available. That's certainly not the kind of service we aim to provide!
Often, these kinds of technical difficulties are related to saved browser data, so clearing your cache and cookie settings or trying a different browser usually helps.
If these tips don't work, we'd definitely like to have a closer look. Please contact us again directly through our social media pages, such as Facebook or Instagram, so we can work together to find the cause and successfully complete your order.
We look forward to hearing from you!
Best regards,
Lilly - Savage X Team
Still waiting on a reply back on my…
Still waiting on a reply back on my email i sent 2 days ago. Quick to accept my VIP membership cancellation but not to help replying back on my email on refunding my last credit which i skipped on the site but still went through.
9 February 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Amy,
Thank you for providing us with all this information. We apologize for the inconvenience caused and are confident that we can help you find the best possible solution. Rest assured that we can resolve this issue.
Thank you for being part of the Fabletics community!
Without any reference available in your comment, we will need to contact you as soon as possible to obtain all the information necessary to verify your user profile. We thank you in advance for your patience.
If you have any further questions or requests, please contact us at the following address:
https://help.savagex.com/hc/en-gb
Kind regards,
Paul
Your Savage X Fenty Team
This brand has scammed so many people
This brand has scammed so many people. I was automatically signed up for a membership after buying one item, costing me £50 monthly. Cancelling this has been exhausting as it can only be done over the phone or in a Chatroom and this can take hours. I will never buy anything from Rihanna again.
10 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Felicity Polley,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear that your experience was frustrating, and we completely understand your dissatisfaction with this situation.
At Savage X Fenty, VIP membership grants access to exclusive benefits, and its terms and conditions are presented during the order confirmation process (we clearly detail the benefits and how the program works).
You can also find details of this subscription on our Savage X Fenty website; here is the link: https://www.savagex.co.uk/xtrasavage
That said, we deeply regret if this information was not clear enough and if the cancellation process seemed complicated to you.
Your feedback is important to us and helps us improve our communications and the customer experience.
Our customer service team remains available to assist you, clarify your situation, and find a suitable solution.
Thank you again for your comment. We hope to have the opportunity to restore your trust and provide you with a more positive experience in the future.
We're here to listen!
Sincerely,
Milena, Savage X Fenty
While on holiday
While on holiday, I noticed that just under £50 had been taken from my account by Savage X Fenty. I have no recollection of purchasing any products, and I am certain that I did not sign up for any kind of subscription with this company.
After reading numerous reviews online, it appears that many customers have had similar experiences, suggesting that the company operates in a highly misleading, and potentially scam-like, manner. I contacted my bank immediately, who have refunded the money and opened an investigation into the transaction.
I would strongly warn others who have used, or are considering using, this website to proceed with extreme caution. I am genuinely surprised that a high-profile figure such as Rihanna is associated with what appears to be such questionable and potentially unlawful practices.
Please be wary of this company.
9 February 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Liam,
Thank you for bringing all the details regarding your experience to our attention. We are so sorry to hear that you went through that many technical issues, and we are sure that we can help you find the best possible solution.
Our main goal is to meet the expectations of our customers.
We would like to mention that the Terms and Condition are clearly indicated during every purchase on our website leaving the choice to our customers either to purchase as Rewards Program members either as guest members. You can find more details on this link, please:
https://help.savagex.com/hc/en-gb
Without any reference to your Savage X Fenty account we are obliged to contact you as soon as possible to be able to gather all the needed data.
If you have any additional questions in a meanwhile, we are available on:
https://help.savagex.com/hc/en-gb
Best regards,
Paul
Your Savage X Team
Better size guide needed and great prices (if you have a membership plan)
The 1st issue I encountered was the lack of detailed size guide available. Only generic sizes are used (2XL = UK 18) as opposed to measurements. I found that quite frustrating because your size could easily depend on the specific store in the UK.
I also don’t enjoy this type of subscription model to take advantage of good prices. It feels like the company is probably waiting for people to forget to skip a month or cancel. My personal preference is pay for what you buy (no more and no less).
9 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi there,
Thank you for leaving your feedback. We are sorry that you feel that way about our sizing and the reward membership. I want to let you know that we truly care about our members, and we will definitely use your feedback to improve our service. Our goal is to provide the best possible experience for our reward members.
Regarding your orders, if you receive something that doesn't fit, you can easily return or exchange it. You can reach out to us via chat, email, or phone, and our customer support team will be more than happy to handle that for you.
As for the reward membership, skipping the month is very simple. We send reminders during the skipping period, and we also advise our customers to set reminders on their phones as a helpful backup. If you are ever unable to do it yourself, just reach out and we will be happy to skip it for you. This way, you don't have to make a purchase every month and can maintain your reward membership benefits entirely for free.
We hope you will see the value in our program as many other reward members do and that you will be satisfied with our service moving forward. Thank you for your understanding.
Have a good day,
Steve
Savage X Team
Steal your money . Com
Make sure you read EVERYTHING or you end up signing up to have £49 a month stolen from you because you think your getting deals and good pieces but no, you become a member and have to call to cancel or click the skip this month button if you ca remember. scammy !!
9 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Nina,
Thank you very much for your feedback. Your opinion is very important to us, and we are terribly sorry that you're not satisfied with our reward program.
Skipping process at our website is quite simple, and it allows you to enjoy all exceptional benefits, such as exclusive access to sales, returns and exchanges for free and much more.
Being a Savage X member means enjoying more than just great products—it’s about seamless experiences, too!
We would like to get a closer look at your account, so we can offer possible solutions. We kindly invite you to contact us via private message so we can give you more information.
Kind regards,
Tiffanie, Savage X Fenty
Reply from Savage X Fenty UK
Hi Barbara,
Thank you for your king word ! We're thrilled you love our collection and prices.
We look forward to welcoming you back soon !
Your happiness is ours!
Sincerely,
Milena, Savage X Fenty
Reply from Savage X Fenty UK
Hi Emmanuel,
We're so happy to hear a great experience !
Thanks for sharing your feedback - it means a lot !
Sincerely,
Milena, Savage X Fenty
Not clear when in check out whether you…
Not clear when in check out whether you are subscribed or not. Apparently I was that they debit £50 out of my account without me knowing. Contacted there customer services team and they are no concern. I have received no product for the amount they debited. Was advised they could not refund this and I would be in my store credit. That is not the case. Be careful when ordering
31 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for reaching out to Savage X UK. We are very sorry to hear about your experience and that our Reward Membership was not clear enough.
I would like to explain that our goal is to be as transparent as possible. We ensure our customers are aware of the Reward Membership details before checking out, as they must agree to the terms and conditions.
Reward Membership can be maintained entirely for free; you can enjoy all our benefits without charge simply by skipping the month. The option to skip is available every month between the 1st and the 5th. We send monthly reminders, and we also advise our members to set up reminders on their phones. Even if you are unable to skip manually, you can reach out to us and we will be happy to do it for you.
Member satisfaction means a lot to us. If you have any questions or need further assistance, please feel free to reach out via chat, email, or phone - whichever is most convenient for you. We truly hope you will give us another chance in the future.
Kind regards,
Steve
Savage X Team
The subscription is very very hard to…
The subscription is very very hard to get rid of. I pressed skip and it still took the money anyway. I called customer service and waited a long time with no answer.
I have had to try to block them through my bank to stop them taking money. Not happy at all.
1 February 2026
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for reaching out to Savage X UK. We are very sorry to hear about the inconvenience you experienced regarding your payment and the skipping process.
I would like to mention that if you ever need assistance with skipping the month or encounter any difficulties, you can always reach out to us via chat or contact our customer support team. We are more than happy to do it for you or guide you through the steps. This also applies to your reward membership; should you ever wish to cancel it, our team is here to assist you with that process.
Once again, we sincerely apologize for the inconvenience and hope you will give us another chance. We assure you that member satisfaction is our top priority.
Kind regards,
Steve
Savage X Team
Great
Great, quality pieces, still wearing years later. Definitely upgraded the designs so much more I like now. Good sizes. The website could be abit clearer on when your buying from curve or the straight section as I could do either so best to double check so it’s the size you want.
30 January 2026
Unprompted review
Reply from Savage X Fenty UK
Hey there!
Thank you so much for sharing your feedback with us; we really appreciate it. We are thrilled to hear how satisfied you are with our brand, collections, and designs. This means a lot to us, as we are always striving to improve our website and release new collections on a regular basis, and we are happy that you have noticed these efforts.
We will certainly keep up the good work. Thank you once again for your feedback.
Kind regards,
Steve
Savage X Team
It is easy to find info
It is easy to find the information that you’re looking for. I did not get a million popups when I wanted to order something. Which was nice.
29 January 2026
Reply from Savage X Fenty UK
Hey there!
Thank you so much for your kind feedback!
We are so happy to know that you find our website easy to navigate and that you are satisfied. That is our main goal.
We hope that you will have a lovely weekend!
Kind regards,
Steve
Savage X Team
All excellent
28 January 2026
Unprompted review
Reply from Savage X Fenty UK
Hi customer,
Thank you so much for the kind words! We are thrilled to hear that you’re enjoying your shopping experience with us.
We love seeing our members make the most of the Rewards Membership, whether it’s the early access to collections or the flexibility to shop on your own terms. Our goal is always to make your experience as tailored and rewarding as possible.
For a quick refresher on all your exclusive perks, feel free to check out our membership page: https://www.savagex.co.uk/xtrasavage
Warm regards,
Dora,
Savage X Fenty Team
easy to order
easy to order, no fuss or nonsense very straightforward
28 January 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Lynne,
Thank you so much for your incredibly kind review. We were truly delighted to read your wonderful feedback, as it is always rewarding to know that our efforts have made a positive impact.
Our primary mission is to ensure that every customer enjoys a seamless and pleasant shopping experience, and we are so pleased to hear that we achieved this during your visit. Your support means a great deal to our entire team, and we look forward to the pleasure of welcoming you back in the future.
Best wishes, Dora, Savage X Fenty Team
annoying rewards spam
it wouldn’t let me add the product to the basket without trying to add rewards thing
25 January 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Lewis,
Thank you for writing to us and sharing your Savage X Fenty experience.
When you make your first purchase, you can choose between the Rewards membership price (with subscription) and the standard price (without subscription).
The Rewards membership is completely optional and if you do not want to become our member, simply purchase at the regular price.
For more details, please follow the links:
https://www.savagex.co.uk/termsandconditions
https://www.savagex.co.uk/xtrasavage
You can also contact us :
https://help.savagex.com/hc/en-gb
We hope this information helps clarify our policies for you and that you will give us another chance!
Warm regards,
Lena
Savage X Fenty Team
I was trying to use up my 3 credits but…
I was trying to use up my 3 credits but finding it difficult to find items that came to exact price.
Lots of patience was needed and time.
Justin (customer consultant) kindly helped me navigate and calculate system.
23 January 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Donna,
Thank you for taking the time to share your experience.
We are always looking for the ways to make credit usage more intuitive, and comments like yours help us identify where improvements are needed.
We are glad to hear that Justin was able to support you with guidance, your feedback will be shared with him and the team!
Thank you for shopping with us!
With care,
Lena
Savage X Fenty Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.