I was trying to use up my 3 credits but finding it difficult to find items that came to exact price. Lots of patience was needed and time. Justin (customer consultant) kindly helped me navigate and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice. Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charg... See more
Company replied
I opted out for this month but you still decided to take my money and left me with no choice but to shop. The only reason I have not shopped on this website for a long time is because the options are... See more
Company replied
I gave the membership a go, but then this month (December) I skipped on the 3rd, and it still charged on my bank account on the 6th. I was very frustrated because I skipped, and knowing they don't do... See more
Company replied
Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.9
Average
3k reviews
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Savage X Fenty appears to rely on…
Savage X Fenty appears to rely on intentionally misleading subscription tactics rather than good customer service.
I made my first purchase months ago and later discovered I had somehow been signed up to a paid monthly subscription, something that was clearly buried in the small print, since I had been paying I used up my credits and have since been logging on to skip the subscription each month until now where I want to cancel the subscription.
Cancelling this subscription has been a nightmare, you are forced to speak to a live agent. When I attempted to do this via their website chat, I was told the wait time was 50 minutes.
A 50-minute wait to cancel a subscription is not reasonable - and it’s hard not to suspect this is deliberate. The system feels engineered to frustrate customers into giving up and continuing to be charged rather than successfully cancelling.
What’s especially concerning is how closely this mirrors Fabletics’ subscription model, which was sued in 2025 for similar practices.
This doesn’t feel like an accident or a poor design choice - it feels predatory. If a company is confident in its product, it shouldn’t need to trap customers behind hidden terms and cancellation roadblocks.
Since my money has already been taken I will be using the left over tokens to at least get something for my money but once I can finally cancel the subscription I will not be purchasing from this company again.
6 January 2026
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for your review.
First of all, we would like to apologize for the long wait. I would like to mention that this is a busier period than usual, and while delays are possible, we assure you that we are doing our best to assist everyone in the best possible way. You also have the option to reach out to us via chat, email, or phone.
We are sorry to hear that you feel the information about Reward Membership was not clear enough. There are two ways of shopping on our website, as a regular customer and as a Reward Member (by picking a promotion). When you choose a Reward Membership price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the Reward Membership.
The good thing is that as a Reward Member you are not obligated to either buy or pay each month. To keep all the benefits of the Reward Membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your Reward Membership entirely for free.
In any case, once again, we would like to apologize for the inconvenience. We will definitely use your feedback to improve our service in the future, and we truly hope that we can make you a satisfied customer moving forward.
Have a good day.
Best,
Steve
SavageX Team
Really sneaky how they charge your card…
Really sneaky how they charge your card every month and then when you try to spend the member credits it wont let you.
4 January 2026
Reply from Savage X Fenty UK
Hello, Gevynia:
Thank you for reaching out and sharing your concerns with us. We are truly sorry to hear that you feel this way, as it is never our intention to provide anything less than a transparent and helpful experience for our members.
We would like to kindly clarify how the Rewards membership works to ensure you can take full advantage of your benefits. To maintain complete transparency, we provide information regarding the membership when the member registers. The second notification is given to the member in the cart and the next one is sent via email once the member subscribes. Please be assured that the Rewards membership can be entirely free because we have a benefits "skip the month'' option. This benefits is available between the first and the fifth of the month and helps the member maintain all the benefits for free. More details can be found here https://www.savagex.co.uk/xtrasavage?nav=membership-main.
Furthermore, any credits received on your account are available every day and can be used in any purchase. They are designed to automatically apply in the cart to simplify your shipping experience, but since we understand how disappointing this must be, we will investigate this case and contact you. We respect all of our members and want to ensure the best possible service.
Best regards,
Alex, Savage X Fenty Team
Reply from Savage X Fenty UK
Hi Tina,
Thank you for the five-star review! 😍️
We're really happy you found shopping with us easy and enjoyed the free delivery!
We're all about making the purchasing simple and enjoying!
Thank you for choosing Savage X !
With care,
Lena
Savage X Fenty Team
Don't sign up accidentally
I originally bought a couple pairs of knickers on sale only to find out that they cost me £50 because I somehow had agreed to a membership without realising. Customer service wasn't helpful and wouldn't let me cancel my order and forget the whole thing. Have ended up using up my member credit now on really overpriced items as the non member prices are ridiculous. Won't ever shop here again
28 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Tanith:
Thank you for the review. We are sincerely sorry to hear about your experience and that our previous support did not meet your expectations.
We completely understand how you feel and we want to apologize for the frustration this might have caused and we would like to explain now everything to you. First of all, it is necessary to inform you that we send a notification about the Rewards membership once the member registers. We do this because we want our members to know all the options that we offer. Another notification can be seen on the profile of the member when entering the basket. Furthermore, we also send a reminder once the member has subscribed to provide again the terms and conditions of the membership. As it can be seen, the Rewards membership can always be free and it is not permanent. We offer a huge variety of benefits such as a free bra or undie after every 5th billing, surprise giveaway or sweepstakes, 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month, etc.
We understand that difficulties can occur and therefore we invite you contact us via DM. We will gladly check your account and help you resolve everything.
Best regards,
Alex, Savage X Fenty Team
Savage X Fenty uses intentionally…
Savage X Fenty uses intentionally misleading subscription tactics that trap customers into recurring charges they did not clearly agree to.
The website heavily pushes “member prices” without making it obvious that selecting them automatically enrolls you in a monthly VIP subscription with charges of around $50. Many customers, myself included, only realize this after unexpected charges appear on their bank statements.
This is not a one-off misunderstanding.
Savage X Fenty has faced legal action over deceptive subscription practices and settled a consumer protection lawsuit related to unclear disclosures and automatic billing. That alone should raise serious red flags.
Key issues:
• Subscription enrollment is not clearly explained at checkout
• Pricing is designed to pressure users into signing up unknowingly
• Monthly charges occur even if no products are purchased
• Cancelling is unnecessarily confusing
• Customer support is slow and unhelpful when billing issues arise
This feels less like a fashion brand and more like a subscription trap hidden behind good branding. Transparency should be the bare minimum. Here, it’s clearly missing.
I do not recommend Savage X Fenty. Proceed with extreme caution.
28 December 2025
Reply from Savage X Fenty UK
Hello Bruno,
Thank you so much for taking the time to share your review and your honest concerns regarding our membership. We truly value your feedback, as it is essential in helping us refine our services and ensure they provide genuine value to our community.
We are sincerely sorry if there was any confusion regarding the nature of the subscription. We understand how important it is to feel confident and informed about your commitments, and I would like to clarify that our membership is designed to be flexible rather than permanent.
We have reached out to you privately in hopes of resolving any issues or concerns you might have.
Best wishes,
Dora
Savage X Fenty Team
This is a scam
This is a scam, I had to register as a member to see the products then when I purchase I find out that I’m paying a subscription that you are obviously trying to let people slip up on and be charged by you. Absolute scam
25 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hello!
Thank you for reaching out to SavageX UK.
We are sorry you feel that way. We are simply trying to create the best possible personalized experience for our customers. That is why we ask for these details, so you can get the most out of our website.
We are also sorry to hear that our Reward Membership was not clear enough. Allow me to explain how everything works.
There are two ways of shopping on our website, as a regular customer and as a Reward Member (by picking a promotion). When you choose a Reward Membership price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the Reward Membership.
The great thing is that as a Reward Member you are not obligated to either buy or pay each month. To keep all the benefits of the Reward Membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your Reward Membership entirely for free.
We really hope that you will give us another chance in the future.
Kind regards,
Steve
SavageX Team
I would give them no stars if I could
I would give them no stars if I could, make one purchase and they start charging your credit card £60 per month they say you are warned but it must be in the tiny print that no one reads. Terrible practice which I notice has happened to a lot of people I have been in touch with them but got nowhere so am going to get sky money to investigate as I don’t like being duped.
5 October 2025
Unprompted review
Reply from Savage X Fenty UK
Hi Nick,
We're sorry to hear about your experience and understand how frustrating it must have been if you didn't read how our program works.
Our Rewards membership is fully transparent and designed to provide exclusive savings and many perks, and we want our members to feel confident and informed how to use it. There are two ways of shopping on our website, as a Guest customer and as a Rewards Member (by opting so at the checkout). When you choose a Rewards Membership price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the program.
You can easily skip a month on your account between the 1st and 5th of each month. Just click the button to confirm your choice, and your membership,and all its valuable benefits, will remain active at zero cost!
For more details, please follow the links:
https://www.savagex.co.uk/termsandconditions
https://www.savagex.co.uk/xtrasavage
We hope this information helps clarify our policies for you.
At Savage X Fenty, we genuinely care about providing you with the best service possible. Please connect with our Customer Care Team via phone, live chat, or direct message on social media, and they’ll be ready to assist you promptly:
https://help.savagex.com/hc/en-gb
We hope for the opportunity to turn this experience around for you!
Warm regards,
Lena
Savage X Fenty Team
SCAM
TLDR: SCAM! Terms and conditions sneakily sign you up for a VIP membership charging £60 a month if you buy something that’s part of a “deal”.
Utterly ridiculous. Made a purchase four months ago and was randomly signed up for a VIP membership charging me £59.95 a month? Thankfully noticed before too much money had been stolen from me but customer service only gave me 50% back with the other 50% being store credit. Total scam and really shady. The man I spoke to on the phone told me that if I purchase something that’s part of a deal then I am automatically signed up for the VIP membership without my consent (as part of the terms and conditions). Doubtful on the legality of that.
You have to speak to a customer service representative on the phone to cancel and even after receiving a refund I had to ask the man to cancel my membership SEVERAL times. Kept making sales pitches to me after taking my money. Horrible.
22 December 2025
Unprompted review
Reply from Savage X Fenty UK
Dear Ernesta,
Thank you very much for taking the time to share your feedback regarding your experience with us. We genuinely value your perspective, and I am sincerely sorry for any frustration or confusion our membership process may have caused you. It is never our intention to leave a customer feeling caught off guard, and we truly appreciate the opportunity to learn how we can better serve you.
I would like to clarify how our system is designed so we can help clear up any misunderstandings. When you shop with us, we offer the choice between checking out as a guest or joining our Rewards program to access special pricing. We aim to provide clear details about these benefits during the checkout process and follow up with a confirmation email to ensure all membership information is easily accessible.
Our goal is to keep the program flexible, so there is never a requirement to make a monthly purchase. To enjoy the membership benefits without any cost, you simply need to visit your profile between the 1st and the 5th of the month and select the option to skip. We understand that life gets busy, and we are here to support you if navigating these steps has been difficult.
We would truly love the chance to look into your specific account details and find a resolution that feels right for you. Please reach out to us through live chat, email, WhatsApp, or Facebook so one of our team members can provide you with personalized assistance.
Best wishes,
Dora
Savage X Fenty Team
I love Savage X Fenty products
I adore the product and sharing it with my Sisters as gifts. Well priced and the sale is great. Thank you I had a blast and bought loads of very hot underwear.
22 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hi Sharon,
Thank you for taking the time to share such a lovely review! We are so happy to hear that we could provide you with a smooth and enjoyable experience. Knowing that our products played a part in your holiday celebrations means the world to us. We appreciate your support and hope to see you again soon!
Kind regards,
Dora
Savage X Fenty Team
Great website easy to use and amazing…
Great website easy to use and amazing discounts
20 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hey Quincy,
Thank you for your kind feedback, we are really happy to know that you find our website easy to navigate! We really care about our Reward Members and their experience, this means a lot.
We hope that you'll have a great week!
Best,
Steve
SavageX Team
Easy to order
19 December 2025
Reply from Savage X Fenty UK
Hi Timothy,
Thank you for the five stars!
We're thrilled to hear you found the ordering process easy - that is exactly the experience we aim to deliver.
We appreciate your support and look forward to having you shop with us again soon! ☺️
With love,
Savage X Fenty Team
BEWARE of this scammer business
BEWARE. They sheepishly add membership charges when buying stuff online and then keep charging your card £49.50 every month with no notification. No customer service to speak to, AI chat agents that send you round and round. They will save your card details without your consent and take money. Disgusting business model.
1 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hello Daniel,
We are so sorry to learn about the frustration you experienced with our business model. It is never our intention to cause our customers any distress, and we truly appreciate you taking the time to share your honest thoughts with us. Your feedback is incredibly valuable, as it helps us understand where we can improve to better serve our community. Our goal is to provide a seamless and comfortable shopping experience for everyone, and it is disheartening to know that we fell short of that in your case. We strive for transparency regarding our membership by providing clear registration details and terms right from the start. We want our membership to be a genuine benefit, which is why we offer the flexibility to skip any month or cancel at any time.
We would very much like the opportunity to look into your concerns more closely and invite you to reach out to us via WhatsApp or Facebook. Our dedicated customer service team is available every day and would be more than happy to personally assist you with any questions you may have. We are here to support you in any way possible.
Kind regards, Dora, Savage X Fenty Team
Cute clothes good service
-Secure payment and immediate confirmation
- no need to reapply sizing filters you enter it once and done (also inclusive sizing)
- I like looking at real people when picking out clothing and also the option to look at just the item
18 December 2025
Reply from Savage X Fenty UK
Hi Wieteke,
Thank you so much for the love! 💖️
We're thrilled to hear you're enjoying our cute styles, smooth checkout, and secure payment experience. Making things easy, from applying sizing filters to instant order confirmation, is exactly what we aim for.
We're especially glad you appreciate out inclusive sizing and the ability to see our pieces on real people. Everyone deserves to feel confident and represented when shopping!💪️
Thanks again for being part of Savage X Fenty community!
Warmly,
Lena
Savage X Fenty Team
It gets expensive compared to…
It gets expensive compared to fabletics. Has no sizes available mostly remaining 2xl-5xl left. The monthly subscription has increased but more expensive choices left.
17 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for your feedback. We are sorry to hear about your experience.
We would like to inform you that we usually restock and release new collections at the beginning of every month. You can use the "Favorites" feature on our website to save the items you like. We also suggest that our Reward Members skip the month to maintain their Reward Membership entirely for free. This way, you can continue to enjoy our benefits, and if you subscribe to our newsletters, you won't miss our best offers.
In any case, we will use your feedback to improve our service and hope you have a lovely day.
Best regards,
Steve
SavageX Team
Looked great new, that soon changed.
I liked the style of mens longer leg and especially a longer fly. Buying 6 pairs ,3 dark brown,3 dark green. Few problems getting them delivered, but finally arrived in time for my holidays. Ordering my usual size, they looked good and fit perfectly.After a few low temp. washes they faded slightly, the fabric started to bobble,and they became baggy. Taking a long to dry naturally especially the elastic. They looked great new, but soon became uncomfortable to wear,with the legs riding up. Shame, but no longer wearable.
18 September 2025
Unprompted review
Reply from Savage X Fenty UK
Hi there.
Thank you for reaching out to SavageX UK.
We are happy to hear that you are using our website and that your products arrived right on time before the holidays. We are sorry, on the other hand, that some of the items are not what you expected.
I would like to mention that we have a variation of different products on the website, and we get new collections on a monthly basis. If you don't like something or would like to return it, we can certainly assist you with that. You can also exchange them for other items. Please feel free to reach out to us via chat, email, or phone. Our customer support team will be more than happy to assist you.
Kind regards,
SavageX Team
Beware - don’t buy or sign up
Unknowingly enrolled into monthly paid membership & it’s really hard to get this cancelled - not clear at all that this is what happens at check-out - really dirty tactic & will be warning people against buying from Savage Fenty. Such a bad business model.
10 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hello Alice,
Thank you for the review. We would like to express our apologies for the frustrating experience. It's really disappointing to hear this because we struggle so hard to make everything perfect for our customers. We understand that our business model might not suit everyone, and we apologize for any confusion this caused.
Our Rewards membership gives you great benefits, like early access to new collections and special discounts, 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month, etc. One of the benefits is also the option ''skip a month'' before the 5th of the month to avoid the charge, or shop whenever you want. Please reach out to us directly for any feedback on our service or questions about your membership. Our customer service team is here every day to help resolve any concerns you may have.
Thanks for your feedback. We really hope to have you here with us again in the future.
Best regards,
Alex, Savage X Fenty Team
I opted out for this month but you…
I opted out for this month but you still decided to take my money and left me with no choice but to shop. The only reason I have not shopped on this website for a long time is because the options are not as good as they used to be so it’s the same things that I already have or something I don’t want.
11 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Kelly:
Thank you for the review and for your honest feedback. We appreciate it very much!
First of all, we would like to inform you that you can contact us any moment if any issue appears. We are here for you and we will sort everything out. Everything can be resolved and rectified so feel free to contact us because we exist because of you.
Every first of the month we have new collections coming and that is the moment you can check our website and find new designs and looks. We are constantly developing and we try so hard to make everything as you like it so feel free to contact us even if it is just a feedback. We respect our clients and want to provide the best possible service. We also invite you to check our Rewards benefits - a free bra or undie after every 5th billing, surprise giveaway or sweepstakes, 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month, you have access to 20%-60% off full-price styles, exclusive sales and promotions, a new monthly collection and a birthday surprise, etc.
Best regards,
Alex, Savage X Fenty Team
HORRIBLE and PREDATORY customer service and a company…
HORRIBLE customer service and a company model that is inexplicably based on predatory behaviour.
You're roped into a paid monthly membership, which I guess is fair enough. HOWEVER, in order to cancel it? - it's nearly impossible. I spent 2 HOURS on BOTH the phone and Live Chat simultaneously, just desperately trying to cancel the membership, and they kept stalling, refusing, trying to sell me more stuff, NO I DO NOT WANT IT was apparently not clear enough.
PLEASE do not transact with these guys unless you enjoy being scammed
10 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Tobi:
Thank you for your review. We're sorry, this doesn't reflect our brand at all! We understand your situation and we are here for you. We'll find a solution for you asap so feel free to reach out to us. You can also do it via email support@savagex.co.uk or via social media chat. We are here for you!
Our Rewards membership is optional and it is not permanent. This means that client can decide when to subscribe and when to cancel the membership. If the member decides to take advantage of the benefits that our membership offers, we will provide the access to 20%-60% off full-price styles, exclusive sales and promotions, a new monthly collection, free delivery on orders over £59.95, a birthday surprise, etc. The best benefit is the option to skip the month. This provides to our members a completely free membership. However, if the member does not want to be a part of this membership, we will respect the decision.
We are waiting for your contact, we will give our best to provide the best possible service.
Best regards,
Alex, Savage X Fenty Team
Ended up with a so-called “VIP…
Ended up with a so-called “VIP membership” without any clear explanation and with absolutely no indication of how expensive it would be. The lack of transparency is shocking, and the charges feel completely unexpected and unfair.
Canceling is made intentionally difficult — instead of a simple option to end the subscription, you’re forced to call or chat online. It feels like a deliberate strategy to pressure customers into keeping a membership they never knowingly agreed to. It’s manipulative and incredibly frustrating.
The entire experience reflects an unprofessional setup that misleads customers and prioritizes profit over honesty. The greed is obvious, and the whole process feels like a trap.
Will never use this service again and strongly warn others to be cautious. very greedy company it's not the employees fault it's completely the OWNERS fault rihanna
10 November 2025
Unprompted review
Reply from Savage X Fenty UK
Hi there,
Thank you for reaching out to SavageX UK. We are very sorry to hear that you felt like that and that you had an experience like that with us.
First of all, I want to mention that we assure you that we are here for our customers and that we are doing our best to assist in the best possible way.
I would also like to say that we have two ways of shopping on the website: as a Reward Member and as a Guest Customer. Basically, if you wish to use the benefits of our Reward Membership program, you can check out as a Reward Member. We make sure that our customers agree and that they see information available about the Reward Membership. The Guest checkout, on the other hand, doesn't require obligations, but benefits won't be applied.
Also, the great thing is that even if you check out as a Reward Member, you can keep everything entirely for free because we have the Skip option available on the website every month. Between the 1st and 5th, you can log into the website, press the Skip button, and that way you can maintain everything for free without paying anything.
The good thing is, even if our Reward Members don't skip, we convert monthly fees to Member Credit so that you can use them on the website.
And as I previously mentioned, if you need any assistance, don't hesitate to contact us via chat, email, or phone. Our customer team will do their best to assist you.
Once again, we really want to apologize about the experience and about the whole situation, and we really hope that you will give us another chance in the future to be one of many satisfied customers.
Thank you for understanding and have a lovely day.
Sincerely,
Steve
SavageX Team
SCAM!!!!
I placed an order in June 2025 and I am very happy with the items. However, I was totally unaware that £49.95 was going to be taken from my account every month thereafter.
What a scam.
I can see by the many poor reviews that this is a deliberate scam. Very disappointed.
And the standard replies are complete rubbish. They do not make it clear in the first place and the cancel it is a nightmare!!!
10 December 2025
Unprompted review
Reply from Savage X Fenty UK
Hi Lucy,
Thank you for your feedback.
We sincerely apologise for your experience with our Rewards Membership.
This program was created to provide exclusive perks, discounts, early access to product drops, and much more. However, we completely understand that it may not be the right fit for everyone.
To learn more about the membership, please visit: https://www.savagex.co.uk/xtrasavage.
If you haven't already, we encourage you to contact our customer support team directly. We are here to assist you with your account, explain your options, and help make things right.
We appreciate your feedback; it will help us improve, and we are committed to doing better!
With care,
Lena
The Savage X Fenty Team
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