Savills Reviews 

I'm here to write this review as Savills is currently employing a 3rd party company called HX car park managment limited across multiple of there retail park properties. This company are well known for there shady business practices and borderline extortion. They have a whopping 98% 1star reviews.

Its an absolute disgrace that a company like Savills would use this 3rd party contractor. DO BETTER.

Unfair contract clauses. Having used Savills back in 2020 on a tenant find only basis, I have been paying Savills a percentage of the rental income almost 6 years later. For this tenant find service there should only be a one off fee. Savills were paid up front for the tenant find service and additional for referencing and contract set-up. It's unfair therefore to demand a percentage of rental income when there is no service attached or cost to Savills. Secondly, Savills were charging me £57.60 annually to register the tenants security deposit. It actually costs £27.50 to register the deposit with one of the government schemes and this is a one-off cost at the start of a tenancy. There is nothing more to pay regardless of how long the tenancy lasts, 6 months or over 10 years. It makes it very difficult for landlords to keep rents as low as possible when Savills operate in this way. From experience Savills is out of step with other agents on this. In these very tough times for both tenants and landlords, I urge Savills to look at your contracts and eliminate unfair and phantom charges and costs. I certainly won't be using you again until you do.
Michael

Really excellent rental property management - especially Muhammad Carr, who is super pleasant, effective and responsive.

Jodie Simpsons is a supremely excellent kind patient young lady, which has made the process of moving for us extremely easy and beautiful! I have nothing but respect, admiration and appreciation for such kindness and customer service!

Contacted Savills regarding 2 properties about 2 weeks ago. Currently going through a long term breakup but also found out the ex is interested in the same properties. No response at all for either of us. called and no answer. I have given up and now sorting something with another agent. Obviously too busy to help people that need a home. Both properties are still showing available today.

After taking ALL the money upfront, I was given the keys to the property which was not cleaned, no furniture as requested, the fridge not working, washing machine water supply not working. The wooden floor and the wall skirting has gaps and mind you this is a ground floor property. The biggest issue is that there's no responsible response from this agent. Very frustrating experience.

Great service from all the Guys at Reigate office
Good communication and advice
Thanks for your help

Savills managed the end-to-end experience of our flat sale superbly, despite a challenging market.
The team were committed to find us the right buyer and managed the process smoothly and flexibly. It felt like the process was left in safe hands.
Thanks Kevin and Isla!

They took over from another estate agency and never bothered to communicate with me and yet there is two houses yet they decided to communicate with my neighbour because they’re white and I’m black.
I had to call them to ask for banking details to pay rent and still never bothered them.
Called in about a fridge freezer replacement and the contractor came but was given the wrong address by the agency, incompetent and rude. Called them and a guy called Chase from the Oxford or botley branch ,after I introduced myself he hung up the phone then I called HQ in London and they told me they will call back but never did .
Overally ,they choose who to help based on ethnicity.

I had a great experience in the past year. Thanks to my property manager Angus. He always gave me quick feedback and advice when I needed help.
I may still choose Savills when I need to rent a new home.

Amazing experience being a tenant in property managed by Savills. Special mentions to Cato. You highlight any issues to him and he ensures the same are actioned and being addressed in less than 24 hours. Previously I have struggled with other agent but it has been a seamless experience with Savills. Quick service and very professional behaviour.

George provided an excellent service throughout our tenancy. He was always professional, responsive and helpful, keeping us informed and dealing with any questions promptly. He managed the check-in, tenancy and check-out process efficiently and made everything as smooth as possible. Thank you for all your support. I would be happy to recommend George's property management services.

Very proffessional & you can trust they will do their best for you, also unlike many estate agents the staff are very well trained & selling through Savills is a step upward in the selling process. Highly recommended.

I recently had an ongoing issue with maintenance in my apartment. Isla was extremely attentive and responsive from the very beginning. She quickly arranged for a contractor to investigate and kept me updated with clear, helpful information throughout the process.
What really stood out was how Isla went above and beyond — thinking outside the box to coordinate checks and escalating the issue to building management. Her communication was professional, proactive, and genuinely caring.
Isla is an outstanding property manager who truly cares about resolving tenant issues promptly and effectively.
I highly recommend her and the Savills Clifton office. Thank you, Isla — you made a stressful situation much more manageable!

Fiona Wither, acting as our property manager, proved to be very professional, quick to respond and friendly. She was very helpful during our bathroom renovation. It was an absolute pleasure working with her.

Atticus LEUNG is our property manager for our property in LONDON. She has done a tremendous good job to look after our unit, and working closely with us and the tenant. Wishing her all the best in her new role in Savills.

As someone who themself works in property development and rentals, my recent experience securing a rental property through Savills’ Guildford office has been exceptional. I would particularly highlight the outstanding support provided by both Leah and Jessica throughout the process.
From the outset, they both demonstrated a genuinely customer-focused approach. They took the time to understand my circumstances and requirements, offering clear guidance and ensuring that every stage of the process felt straightforward and well managed. Their communication was consistently prompt, personable and professional, which made what can often be a stressful experience feel seamless and well supported.
What stood out most was their responsiveness. Queries were dealt with quickly and thoroughly, and I always felt that they were proactively working to keep things moving forward. They were highly organised, keeping me informed at each step and ensuring that no detail was overlooked. This gave me real confidence that I was in capable hands.
In addition, their approach was both pragmatic and solution-oriented. Where challenges arose—as they often do in any rental process—they handled them with efficiency and a clear focus on achieving the best outcome, balancing professionalism with a friendly and approachable style.
Overall, the service provided by Leah and Jessica exemplifies what a high-quality, customer-centric experience should look like. Their professionalism, responsiveness and commitment to delivering a smooth process made a significant difference, and I wouldn't hesitate to recommend Savills’ Guildford team based on my experience.

Friendly, thoughtful and professional staff , regular updates and communication

I have been a landlord for more than 5 years and have entrusted Cato Ng at Savills with the full management of my rental property. Over this half-decade, their service has remained consistently exceptional. They expertly handle all compliance checks, tenant referencing, and routine maintenance with zero hassle on my end. If you are looking for a reliable, professional estate agent to protect your investment, I cannot recommend them enough.

Our few past experiences with Savills have been excellent. Our most recent one with the Bath office was however not.

In a difficult market, the estate agent we were dealing with was I'm sorry to say, misleading about the real interest of vendors - Our home seem to be being used as a comparison with other properties they were being shown for 2nd viewings,and bullish about us continously lowering the asking price when they had a very interested viewer, stuck in a chain, who had previously been willing to consider a significantly higher price. Disappointing!