State Bank of India Reviews 

Why is there no 0 star. Pathetic service, worst experience ever

Most third class bank and its website.

worst bank for international payment whenever i have to do international payment they block my card and i have to wait for 2 days to do it again

This review is about SBI Meerut Garh Road (RCPC) branch. My father is 80 years old, lives in Noida, and can barely walk, but he has been called to this branch many times over the last year regarding his old home loan and the release of our property documents.
Each time he visits, he is told to “come tomorrow” with no clear written answer. At one point, he was verbally asked to deposit ₹15 lakh first before they would even provide a statement of account or talk about returning the property papers. We have never received any written calculation or proof explaining this amount, despite repeatedly asking.
This has caused a lot of stress and hardship for my father as a senior citizen. We have now had to escalate the matter to higher SBI authorities and RBI because we are still not getting a clear, written resolution from the branch.

INDIGO of the banking industry. Not accountable to anyone, not responsible to anyone. No controlling authority so absolute power corrupts absolutely.
I am speaking of SBI , edi bazaar, India but all branches are same.
The way they treat customers is reprehensible. I was and am with this bank for more than three decades. i submitted my life certificate. It wont accept that . I ask for a video call which is acceptable and legal. They dont care and now they stopped my pension.
My 75 year old brother was made to wait for one and half hours to take my application and still they did nothing. Last time they stopped my pension for three complete years.
Would they see their parent go through this ?

SBI is a rogue bank charging money when using ATM for no reason

Worst employees

Absolutely worst service ever! SBI Bank is a complete disaster. It looks like only ONE person is working while everyone else is just sitting around doing nothing. The service is painfully slow, staff show zero responsibility, and customers are forced to waste hours of their time. No management, no urgency, no respect for customers. This is hands down the worst banking experience I’ve ever had. Avoid if you value your time!

I have tried to contact support multiple times and nothing. The issue is that I am receiving multiple emails from them about payments, deposits, withdrawals made by someone named Mr. MOIDY. I think it's money fraud, mistake or security leak or even both. I never made account in this bank, but they keep on sending these emails... I don't understand how someone was able to add my email to India bank account because u never received verification email... Bad bank. I'm from Poland, not India!

I have been banking with STATE BANK OF INDIA, NRI BRANCH SECUNDER for over 10 years, and every visit has been an excellent experience. The staff are always polite, friendly, and welcoming. They consistently assist me with great professionalism and prompt service.

A special mention to Mr. Kotra Chandra, who is exceptionally professional and helpful. The branch manager and the two ladies at the counter also deserve appreciation for their outstanding support and customer service.

I truly appreciate the dedication of the entire team, and I would highly recommend this branch to anyone looking for reliable and customer-friendly banking services.

Lmao hate the bald guy,very disrespectful 🙃

Customer support is really bad and not helpful at all

Many years now we have been with SBI. I would like to say recent visit to the bank we were approached by Prabjot who has been amazing helpful, excellent customer services very knowledgeable, always show willingness.
I would also like to say a big thank you to a bank manager Jagroop, always made us feel very special especially as my parents are in their 80's. Jagroop has been very professional, always willing to go that extra mile to help. very approachable. He has excellent leadership skills and really shows within the team. Excellent communication always phoned us keeping us updated etc. Never come across such a amazing Bank manager all staff are credit to the bank i hope the bank is taking to good care of staff. Thank you both for all your kind help and support as always.

I am extremely disappointed with the behaviour of the staff at sbi branch. The employees are consistently rude, unhelpful, and show no willingness to assist customers. The staff management is very poor, and it feels like no one takes responsibility for their work.
Most of the time, they are unavailable, and even during working hours they keep extending their lunch breaks, leaving customers waiting unnecessarily. It is shocking how they receive their salaries despite not doing even the basic duties expected from them.
This kind of unprofessional attitude and careless behaviour is unacceptable, especially in a government bank where customers rely on proper service.

Worst experience and very bad staffs are in sbi branch thodupuzha, who work according to their wish. Also when we approach the bank for some reason statements or some query related to our FDs their attitudes are like as if we borrowed their money and we got there asking for that. I cannot find this worse
staff in any other banks other that SBI.

WORST services

For getting any information about my existing account/loan etc - need to visit branch???!!

In this digital world - still visit bank physically just to get my own account holder's information

such Pathetic

​I am writing to express my extreme dissatisfaction and frustration with the standard of service provided by State Bank of India, spanning both physical branches and the digital platform, YONO. The overall experience is unacceptable for a bank of SBI’s stature.
​1. Slow and Inefficient Branch Service
​The time wasted at SBI branches due to agonizingly slow service is a significant public inconvenience. Simple transactions require excessive wait times, reflecting a profound lack of urgency in core operations. The service speed is outdated and demands an immediate overhaul of internal processes to respect customers' time.
​2. Arrogant and Unprofessional Staff Conduct
​The attitude displayed by staff members, particularly in counter services, is often arrogant and unhelpful. Instead of assistance, customers are frequently met with impatience and a dismissive demeanor. Staff appear reluctant to take ownership of customer queries, often directing individuals to multiple departments or employees without resolution. This unprofessional conduct is damaging to the bank's reputation and must be addressed through comprehensive customer service training.
​3. YONO App: A Technical Nightmare for Credit Card Applications
​The YONO app is advertised as a solution for digital banking, but its credit card application process is, simply put, the worst I have ever encountered.
​Technical Instability: The app is plagued with bugs, sessions expire randomly, and forms fail to submit, often forcing users to start the entire process over.
​Zero Transparency: Applications are often instantly rejected with no clear, actionable reason, even for customers with a long-standing relationship and excellent CIBIL scores.
​Confusing KYC: The digital KYC process is convoluted and frequently stalls, contradicting the promise of a "seamless" digital experience.
​The process is demotivating and fails the basic test of user experience. The SBI credit card application process through YONO is essentially non-functional and requires urgent technical remediation.
​Call to Action
​I demand that SBI takes immediate and serious action to:
​Improve branch operational efficiency and reduce customer wait times.
​Enforce strict professional conduct standards among staff.
​Fix the fundamental technical flaws and confusing process within the YONO app's credit card application workflow.
​A major bank should not be failing its customers so completely in both its physical and digital presence.

Pathetic and non supportive staff members.
I had to spend an entire day just to close my savings bank account.

I have deposited my cheque and FD on 15th October 2025. Also inform that its urgent to deposit the cheque and break the FD so that my policy premium will submit on time thats on 21st october. and they said yes its takes only half an hr to do it. Today on 24th october, I have to write this review and giving one star only. My FD still not credited to my account. We cannot trust them