State Bank of India Reviews 

491
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, most reviewers were let down by their experience overall. Visitors frequently complain about painfully slow service, extremely rude staff members, and unhelpful customer support agents who completely fail to resolve basic banking issues. People also struggle with frustrating technical errors, broken net banking applications, and outdated online platforms that constantly go down during urgent transactions. Some reviewers were happy with the polite, welcoming, and professional assistance provided by specific staff members during their regular branch visits. Customers occasionally mention dedicated branch managers who go out of their way to offer exceptional service, patient guidance, and effective problem solving. These helpful individuals manage to deliver positive experiences despite the broader system flaws.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, frequently describing employees as rude, unprofessional, and... See more

Service

People report negative experiences with service, expressing widespread frustration over extremely slow branch... See more

Customer service

Consumers find customer service to be extremely disappointing, highlighting widespread unprofessionalism and... See more

Payment

Reviewers highlight negative aspects of payment, expressing widespread frustration and dissatisfaction.... See more

Website

Clients share negative opinions on website, highlighting numerous technical failures and persistent server... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Totally disgusting service. Don't take a chance. Go with other banking network. From top to bottom all just taking salary because it's a part of indian government system, have permanent Job do... See more

Rated 1 out of 5 stars

Absolutely worst service ever! SBI Bank is a complete disaster. It looks like only ONE person is working while everyone else is just sitting around doing nothing. The service is painfully slow, staff... See more

Rated 1 out of 5 stars

I have tried to contact support multiple times and nothing. The issue is that I am receiving multiple emails from them about payments, deposits, withdrawals made by someone named Mr. MOIDY. I think it... See more

Rated 1 out of 5 stars

Govt should close public sector banks like SBI which is a huge liability on country. The so called Sarkari banks have no sense, no functioning, no customer support, crippled IT systems with incorrect... See more


Company details

  1. Bank
  2. Financial Institution

Information provided by various external sources

Official SBI. Product|Service updates & tips. Disclaimer: SBI shall bear no responsibility for confidentiality of information shared with SBI through Twitter.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

491 reviews

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No history of asking for reviews

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1.4

All reviews

(491)

117 reviews in the last 12 months

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Rated 1 out of 5 stars

I applied for a loan and it got…

I applied for a loan and it got sanctioned after 2 months. After that, they have not called me. I used to go occasionally but they were making it more difficult for me. The amount I am taking for the loan is 6 lakhs. After the sanction, I went to sign today and that is when I still have to submit some certificates and I got a pass for only 3 lakhs. When I took the loan or when I was running for it, they did not tell me that only this amount can be given to a person. I came to know this only at the end. Now I do not know what to do. I decided to take a loan and study by trusting them. I want to take a case and pay it. Their service is very bad. No one should trust them. No child should get cheated like me.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Dear all Don't open any account in…

Dear all Don't open any account in State bank of India they can't give any proper service,, im from Gulbarga District Sedam taluka near malkhed its a small village Sangavi (M) i working in raichur, account opened in raichur SBI Rims branch salary purpose account opened but they can't any proper service

17 October 2025
Unprompted review
Rated 2 out of 5 stars

I had deposited my cheque on 13th Oct

I had deposited my cheque on 13th Oct. 2025 and even till today it is not cleared . 16th onward is diwali . Bank officials are uncertain about clearing due to new system introduced by RBI. i cannot even ask payee to transfer money through gpay as it is debited from his account. My account number is 30535814113 which is not yet credited. RBI could not have taken risk of introducing new cheque clearing system at the time of diwali. Spoiled whole diwali.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Totally disgusting service.

Totally disgusting service.
Don't take a chance.
Go with other banking network.

From top to bottom all just taking salary because it's a part of indian government system, have permanent Job do or don't but salary will be credited in SBI employees account.

Employees like hell even don't know how to talk.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

SBI is a liability on country

Govt should close public sector banks like SBI which is a huge liability on country. The so called Sarkari banks have no sense, no functioning, no customer support, crippled IT systems with incorrect data. Customer gets only frustration at the end while these banks gets funding from govt for loosing taxpayers money in frauds.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

State Bank of India Dona Paula Branch…

State Bank of India Dona Paula Branch Goa 03566

My late husband’s SBI account at Dona Paula Branch was transferred to my name 3 years ago. Despite repeatedly submitting updated KYC documents, the registered email still shows my late husband’s ID.

Recently, I urgently needed a Demand Draft issued to pay my insurance company before the deadline. My debit card had expired, I had no cheque book, and I don’t have internet banking. I submitted all required self-attested documents and requested Branch Manager Monika Srivastava to debit my account and issue a D.D. Instead of helping, she gave excuses, insisted I must appear physically at the branch (I live overseas), and even hung up on me during a call. She kept misleading me by sending transfer forms despite being told my insurance company only accepts a D.D.

Because of her negligence, lack of empathy, and refusal to act, I now risk losing my insurance cover and facing penalties. Other banks, like Canara Bank, have helped in similar situations with no issue. Managers like Ms.Monika Srivastava are a disgrace to SBI, and I urge SBI to take strict action and provide proper support to its customers in genuine need.

23 September 2025
Unprompted review
Rated 2 out of 5 stars

Life existence Certificate

It is very disappointing that SBI is charging old-age pensioners for issuing life existence certificates. These senior citizens have worked hard all their lives and depend on their small pensions for survival. Instead of supporting them, the bank is burdening them with unnecessary charges. At the same time, banks often write off huge loans of millionaires but take money from ordinary people. This is unfair and disheartening. Banks should treat pensioners with respect and provide this basic service free of cost.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

It was my first visit to SBI on York st…

It was my first visit to SBI on York st in Toronto. I was absolutely impressed with the complete and polite service. Instructions were complete and my concerns were taken care of in no time. Didnt have to wait even for one minute. I am really surprised and disappointed with the negative reviews.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

After I deposited cash they took my…

After I deposited cash they took my phone and put good reviews and 5 ratings by themselves, do not trust this bank and the employees. They could've asked me to put a good rating and a nice reviews instead they did it by themselves. Worst experience.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

As I m the customer of sbi since 2010…

As I m the customer of sbi since 2010 and from last year it had been given very bad service related to resolve of an issue related transaction and other important points of veiw. I m very sorry to say this that after providing necessary documents for unfreeze of my ac (31st of July 25) still they didn't respond me regarding this and not been unfreezed. It is an emergency to draw the money and I kept all my money in that ac only and I was not doing transactions in other bank like this. Now I don't have money to get my needs. It was very worst experience for me.

7 August 2025
Unprompted review

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