SBS Insurance Reviews 

Anyone who rides or races a bike knows how devastating a theft can be of their pride and joy.
Outstanding Experience from the moment my insurance company passed my claim to SBS,
In particular I would like to thank the bike team Rachel , Sam and Louise ,they were professional knowledgeable and genuine. so refreshing to talk to someone when I needed assistance excellent communication couldn't recommend them highly enough

I cannot recommend SBS highly enough. After a stressful situation with accidental screen damage that wasn’t covered under my standard manufacturer's warranty, SBS stepped in to handle the insurance claim.

Paul from their team completely turned things around for me in just 48 hours. The communication was brilliant, the process was seamless, and they had a replacement sorted and delivered with absolute speed and professionalism. They also provided several other options to suit my needs which was also excellent.

It is incredibly rare to find a company that acts this quickly and actually delivers on their promises when you're in a tight spot. Absolutely top-tier service!

Following the loss of a sentimental piece of jewellery my insurance company, Hastings, referred me on to SBS to handle the claim. They called within 30 minutes of me reporting the loss and were extremely helpful and professional throughout. The claim took less than a week to resolve and I could not believe the speed and expertise with which the claim was handled.

Excellent service from Fatima Nessa at Churchill Insurance to SCI so easy no fuss or stress all sorted within 48hrs and my ring back on my finger after repair. Thank you all concerned.

Following a lightning strike, various electrical items were damaged. Our insurer put us in touch with SBS, and they have been extremely helpful throughout. Kurt was quick to respond and answered all our questions. He did his very best to ensure we received a settlement with which we were happy, and provided excellent customer service throughout, helping to resolve the claim quickly. We were very grateful for his help.

I logged my claim with my insurance company around 10am and was called by Amy at SBS within a few hours. We ran through the claim and circumstances and she requested that i send over images for validation.
By 4:30pm that same afternoon i had a currys voucher in my inbox to go and purchase a replacement.
Amy was very helpful, polite and professional. A 5* service.

Very helpful and speedy assessment and conclusion of home insurance claim (claim ref: 888371, assessor Pav Jhooty). Thank you SBS.

Really easy process and expertly handled by Chloe throughout. Thank you

I had a very positive experience with Katie, from start to finish she was helpful and professional, the communication was very clear

Rachel was very pleasant to deal with and very helpful, sorted our claim out efficiently.

I dealt with the most efficient Amy McCombe who made my claim experience absolutely painless. She responded promptly to every phone call and email I sent her and helped me through the process so expertly and with good humour. A big thanks to Amy.

Absolutely fantastic service. My partner had his e-bike stolen, and it was specifically covered on our policy. The entire claims process was incredibly smooth from start to finish.

Rachel from SBS handled our claim, and she was outstanding throughout. She kept us informed, was professional, compassionate, and made what could have been a very stressful experience feel straightforward and hassle-free.

We really appreciate how seamless the whole process was. Thank you, Rachel, and the team at SBS for such brilliant service. I wouldn’t hesitate to recommend you.

I was passed on to SBS by my insurance company, the process was handled in an excellent manner from start to finish. I received a call from SBS within a few hours of my claim being forwarded to them. My claim handler, Fatima, was fantastic. She explained the process and set the claim in motion. Once I had sent my documents to Fatima she responded very quickly and the claim was processed within a day and I had my settlement agreed and processed there and then. The whole process was completely painless. A huge thank you goes to Fatima for the very friendly and proficient manner she handled my claim throughout the claim process.

This company is nothing short of appalling. I had a laminated floor fitted after my washing machine flooded. My original flooring was 8 month old. Put in in 2 days.
SBS sent a man to complete the job. The job he completed was not to the standard of the flooring I had fitted neitherwas the finish..
Reported to SBS it took 8 weeks and a call to my insurance Halifax to get a response.
My washing machine flooded in June 2024 and it has taken till Sunday the 5th July for it to finally be fitted and completed thats
2 years its taken.
So many phone calls, problems caused by SBS, chasing, being let down. I have not had one written apology from the managment team.
They are a disgrace do not give them the time of day.

Lauren Yate was in touch within a few hours of making the claim, she was able to talk me through the process and take all the relevant information off me across a phone call. I was really impressed with the speed and just the ease of being able to talk things through on the phone (and sending photos while on the call). I can imagine a back and forth via email would’ve taken much longer for all involved and I appreciated the efforts she’s made and I’m feeling optimistic about the rest of the claim.

Great service from Fatima. Kept me updated and was prompt and efficient at assessing the claim and offering a solution.

Fatima was amazing from start to finish
Put me at ease and was so quick deleing with it. Very polite and professional
Claim- 887314

From the first contact with SBS every thing was first class service. My contact Melanie Rochester kept me informed at every stage of the claim process. My claim number was 878686.

Very good experience with SBS, Pav dealt very professionally with my claim 887338, he was helpful throughout the process.

Clear, concise information, with a full explanation of all insurance cover payment claim options, combined with a precise assessment report, made a pleasant experience for all parties which resulted in a satisfactory outcome.