SBS Insurance Reviews 

Fatima was brilliant. She was able to sort our claim 895485 within 2 days.
Highly recommend the claims procedure

Michael, the person I spoke to, was very helpful and understanding. The process was efficiently handled.

Vicki was professional and helpful throughout the process.
She explained my options clearly, and kept me informed at every stage.
At the start of each telephone conversation she checked that it was convenient to talk; I appreciate that.
My ring arrived when planned and it's lovely.
Thank you.

Super fast service, all made so easy by Daniel White.
Thanks

The Experience was painless and easy , when they said they would phone back they did and the whole process took 24hrs . 10/10 from me

A very swift service. Was dealt with quickly and professionally by George. He explained all the stages very comprehensively and always ensured understanding. Claim dealt with and settled within 3 days. Completely exceeded expectations.

Dealing with Felix was a pleasure ( reference 891681). He kept us up to date and pulled a rabbit out of the hat to get our item fixed in a short time scale .
Many thanks

Great service by all, prompt reply, situation explained and sorted would highly recommend you all 🙏

From submitted claim to near completion took approximately 4 days and I delayed this by 2 days as I needed to supply evidence.
George was amazing and very quick to complete my off.
Excellent seamless service .

Very smooth claims process once insurer agreed the claim. The claim was for a lost wedding ring and the process was clear and dealt with swiftly with funds in my bank account within days. Felix was polite and helpful and fully understanding of the situation. Claim 892879

Rohan T was excellent in helping with my claim. He was v empathetic to the reason of claim. Provided clear guidance on what I needed to do. He followed up on promised actions znd came away feeling so relieved. It's refreshing to experience such a smooth trusting claim experience which helped so much in relieving stree caused by the overall reason for the claim and lack of support from other companies. Thanks again

Impressed by speed and efficiency as well as generally friendly interaction. Took time to explain what was happening as well being efficient

Reported I had ruined a PC with coffee spill on a Friday, and by following Friday had a new replacement PC! Amazingly good service!

Had a claim go through from MBNA to SBS, and even though the transfer over was not easy initially, George Riley called me pretty much straight away once it had been transferred.

He just dealt with everything there and then on the phone. We sent images back and forth whilst talking; he checked things with other people to make sure we could do it immediately, made sure it was all clear, and by the time we hung up he'd already sent me the voucher for my new phone. Didn't have to chase anything or wait around. He was also really easy to talk to, relaxed, friendly, and made the whole thing really painless, which I was not expecting! Thank you

I was impressed with sbs insurance claim for my lost wedding ring. This claim was conducted very quickly and efficiently and I was grateful for the call from Vicky Telford to conclude my claim and offer me a settlement. Thank you to all who helped me and Thank you Vicky

After the trauma of being robbed in Rome, and endless, cheerless journeys on phones and email with banks, networks, insurance companies and more...what a pleasure it was to deal with Rohan. Calm, professional, super helpful, easy to understand AND an empathy for our plight. He made everything super easy, and so quick to get to the bottom of things with a minimum of fuss. All that AND a prompt settlement. What a relief, we can get on with our lives now - thanks, Rohan.

I recieved any call from sbs today
24 hrs after previously making a claim to my insurance provider, the call today was very simple and easy , we spoke of the incident that led to me making a claim , this was a very pleasant conversation we discussed the options , and then I was offered an electronic voucher to replace what was damaged.the whole thing took about 30min . Within 1hour of the phone call the email voucher was recieved and of to the shop,s i went 2 hours later all replaced and put right. My 6yr old no longer feels bad for trying to swat a fly.

I recently claimed for a lost diamond ring.
The claim was handled quickly in a polite and efficient manner.
The ring arrived today. It’s beautiful and a true replacement.
Thank you to Joseph T especially.

It was a good experience from start to finish. Very professional, extremely prompt and very easy. Special thanks to Owen who dealt with our claim who is an absolute credit to your company.

I had an excellent experience with SBS Insurance while they managed my contents insurance claim following a burst pipe and subsequent water damage.

From the outset, the team was friendly, professional and incredibly efficient. The claim was handled promptly, and I was kept informed throughout the process, which made what could have been a very stressful situation much easier to deal with.

A special mention goes to Jacob, who was always available to answer any questions I had. He explained each stage of the claim clearly, talked me through the options available, and made sure I understood what would happen next. His communication was excellent, and nothing ever seemed too much trouble.

The whole process was well organised and reassuring from start to finish. I really appreciated the team's helpful approach and the way they kept everything moving smoothly.

I would happily recommend SBS Insurance to anyone needing support with an insurance claim. Their excellent customer service, clear communication and efficient handling of my claim made a difficult experience much less stressful.