Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A good value dedicated data SIM. However, despite the 3 claim that it works well indoors (at my postcode) it doesn't, fluctuating between 1var and zero.
Bought a 2 year sim and had been disabled about 8 months later. Tried support and no help and don’t help with my situation telling me I have to pay for another SIM card to be sent even though I have... See more
Company replied
I always use Scancom. Just a little secret between you and me. Why pay £29 a month? SIM router and a card from Scancom. Never disconnected. Dedicated servers go down. Multiple masts always share it ar... See more
Company replied
Company details
- Telecommunications service provider
- also in
- Mobile network operator
- Telecommunications equipment supplier
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
658 reviews
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Replied to 83% of negative reviews
Typically replies within 2 weeks
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Three network preloaded esim.
Three network preloaded esim.
Smooth easy order process, very prompt delivery of my esim. All works fine. There was a 15 minute delay and a couple of phone restarts required to get service. All fine since. Good speed and service *most* of the time.
5 October 2026
a simple data sim at a great price
a simple data sim at a great price, delivered and working within a few days. thats what i call sorted
12 October 2026
eSIM was sent next working day
eSIM was sent next working day. So far so good with it. Order with confidence
12 October 2026
Highly recommended service.
I didn’t cancel my monthly sim contract and was charged accordingly but it was my fault entirely.
After I contacted Akash at Scancom, I recieved an email within a few hours confirming I would get a full refund and the contract cancelled.
My sim monthly contract was faultless and I’ve now taken an 18 month pre-loaded sim both EE which for me seem to be perfect as of now.
My questions have been answered on every occasion when I have emailed Scancom and in a very timely fashion I’m pleased to say. I was a little apprehensive reading a few poor reviews when I first took the leap to go mobile but from my experience I couldn’t recommend Scancom and the back room staff highly enough!
15 October 2026
Unprompted review
Reply from Scancom
Thank you so much for taking the time to leave such a lovely and detailed review!
We're delighted to hear that Akash was able to resolve your cancellation and refund so quickly, and it's fantastic to know you've had such a positive experience with our team.
We're also really pleased that your EE monthly SIM served you well and that you've chosen to stay with Scancom by switching to our 18-month preloaded SIM!
Your kind words about our customer service mean a great deal to us, especially knowing that we were able to give you confidence in choosing Scancom. We'll be sure to pass your feedback on to Akash and the rest of the team.
Thank you again for your continued support and recommendation. If you ever need any further assistance, please don't hesitate to contact us at support@scancom.co.uk.
Kind regards,
The Scancom Team
Not off to a great start
Not off to a great start. Ordered a SIM with "Next Working Day" been 4 days and nothing. Customer service is just AI responses that don't really help at all. Not looking too good for future customer service interactions.
Update: 17/10/2026 - Received a replacement SIM, but to no surprise, it does not work. It seems they are happy to take your money and not really support the products they are selling.
12 October 2026
Unprompted review
Reply from Scancom
Thank you for taking the time to share your feedback.
We're very sorry to hear that your order hasn't arrived within the expected delivery timeframe. We completely understand your frustration, especially when you've selected a Next Working Day delivery service, and we apologise for the inconvenience this has caused.
We're also sorry that your experience with our customer support hasn't met your expectations. We take feedback like this seriously and always aim to provide helpful, efficient and personalised assistance to our customers.
We'd really appreciate the opportunity to look into your order, investigate the delivery delay and get this resolved as quickly as possible.
Please email us directly at support@scancom.co.uk with your order details, and a member of our team will be happy to investigate this further.
We hope we can turn your experience around and restore your confidence in Scancom.
Kind regards,
The Scancom Team
Reply from Scancom
Thank you for your lovely feedback! We're delighted to hear that you're happy with the service you've received from Scancom. Your support means a lot to us, and we really appreciate you taking the time to leave a review.
If you ever need any assistance, please don't hesitate to contact us at support@scancom.co.uk.
Kind regards,
The Scancom Team
Great support service
1 October 2026
Reply from Scancom
Thank you for your lovely feedback! We're delighted to hear that you're happy with the service you've received from Scancom. Your support means a lot to us, and we really appreciate you taking the time to leave a review.
Kind regards,
The Scancom Team
Amazing Support
Sim card stopped working and I expected to have a nightmare sorting it out. Emailed scan com support and had a response the same day. Provided the requested information and again, very quick response. Issue confirmed and they sent out a replacement immediately. Arrived the day after! Amazing support
8 October 2026
Unprompted review
Reply from Scancom
Thank you so much for taking the time to share your experience!
We're sorry your original SIM stopped working, but we're delighted to hear that our support team was able to identify the issue and arrange a replacement so quickly.
We understand how important it is to stay connected, so it's fantastic to know that our team made the process straightforward and stress-free for you.
Your kind words about our customer service really mean a lot to us, and we'll be sure to share your feedback with the team!
Thank you again for choosing Scancom. If you ever need any further assistance, please don't hesitate to contact us at support@scancom.co.uk.
Kind regards,
The Scancom Team
Reply from Scancom
Thank you for your great feedback!
We're delighted to hear that your first experience with Scancom has been such a positive one and that everything is running smoothly. We always aim to make getting connected as simple and hassle-free as possible, so it's lovely to know we've delivered!
We really appreciate your support and hope you continue to enjoy our service. If you ever need any assistance, our team is always happy to help at support@scancom.co.uk.
Kind regards,
The Scancom Team
Best price by far for a data sim
Best price by far for a 500GB data sim and very fast delivery. Working perfectly. Superb!
6 October 2026
Reply from Scancom
Thank you so much for your fantastic review!
We're delighted to hear that you're happy with the value of our 500GB data SIM and that your order arrived so quickly! It's great to know everything is working perfectly and you're enjoying a smooth, hassle-free connection.
At Scancom, we're committed to offering competitive prices without compromising on quality or service, so your feedback really means a lot to us!
Kind regards,
The Scancom Team
So easy too order from Scancom and to…
So easy too order from Scancom and to sort any issues out promptly.
Would highly recommend
Thanks
6 October 2026
Reply from Scancom
Thank you so much for your lovely review and recommendation!
We're delighted to hear that you found ordering from Scancom quick and easy, and that our team was able to resolve any issues promptly. Providing a smooth, hassle-free experience and reliable customer support is something we take great pride in, so it's wonderful to receive feedback like this!
Kind regards,
The Scancom Team
Scancom representative Lesley from Scancom
The representative Lesley from Scancom, who addressed my inquiry, demonstrated promptness and maintained consistent communication throughout the entire delivery process. I am highly satisfied with the service quality provided.
5 October 2026
Reply from Scancom
Thank you so much for your wonderful review!
We're delighted to hear that Lesley provided you with such a positive experience, keeping you informed and updated throughout the delivery process. We understand how important clear communication and prompt assistance are, so it's fantastic to know that Lesley delivered such a high standard of service.
We'll be sure to pass your lovely feedback on to Lesley, who will really appreciate your kind words!
Kind regards,
The Scancom Team
Paid for 12 months SIM card contract…
Paid for 12 months SIM card contract and not working after 3 months no one there for help really disappointed
5 October 2026
Reply from Scancom
Thank you for taking the time to share your feedback.
We're very sorry to hear that your 12-month SIM has stopped working after just three months, and we completely understand how frustrating and disappointing this must be, especially when you've paid for a full year of service.
This certainly isn't the experience we want any of our customers to have, and we sincerely apologise that you've also struggled to get the support you need.
We'd really appreciate the opportunity to investigate this further, identify what's causing the issue and work towards getting you connected again as quickly as possible.
Please contact us directly at support@scancom.co.uk with your order details and a brief description of the issue so our support team can look into this as a priority.
We value your custom and hope to have the opportunity to put things right.
Kind regards,
The Scancom Team
Reply from Scancom
Thank you for your lovely review!
We're delighted to hear that your SIM card arrived on time and is working perfectly. Providing reliable connectivity, quick delivery and excellent customer service is what we strive for at Scancom, so it's great to know you've had such a positive experience!
Kind regards,
The Scancom Team
Customer service and response was very…
Customer service and response was very good thanks
28 September 2026
Reply from Scancom
Thank you so much for your kind feedback!
We're delighted to hear that you've had a positive experience with our customer service team and that you were happy with the response you received. Providing prompt, helpful and friendly support is always a priority for us, so your feedback means a lot!
Kind regards,
The Scancom Team
Good quality product quickly delivered…
Good quality product quickly delivered at a decent price
28 September 2026
Reply from Scancom
Thank you for your great review!
We're delighted to hear that you're happy with the quality of your purchase, our speedy delivery and competitive pricing. At Scancom, we aim to provide reliable products and excellent value for money, so it's fantastic to know we've met your expectations!
Kind regards,
The Scancom Team
Reply from Scancom
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your order arrived later than expected. We understand how important timely delivery is, especially when you're relying on your SIM to stay connected, and we sincerely apologise for the inconvenience caused.
We always aim to get orders to our customers as quickly as possible, and we're disappointed that we didn't meet your expectations on this occasion.
If you'd like us to look into the delay further or require any additional assistance, please contact our team at support@scancom.co.uk, and we'll be more than happy to help.
Thank you for choosing Scancom, and we hope to provide you with a better experience in the future.
Kind regards,
The Scancom Team
Scancom
Trustworthy, reliable, fast customer service and connectivity issue resolution.
5 October 2026
Unprompted review
Reply from Scancom
Thank you so much for your fantastic feedback!
We're delighted to hear that you've found Scancom trustworthy and reliable, and that our customer service team was able to resolve your connectivity issue quickly and efficiently.
We know how important staying connected is, so providing dependable service and prompt support is always a top priority for us. It's wonderful to know we've delivered on that commitment!
Kind regards,
The Scancom Team
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