I've used school uniform shop a few times and will keep using them as they have great range of colours, styles, different material polo shirts and is excellent quality. I've bought uniform from other... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super efficient and prompt delivery. If you’re after three quarter length sleeve blouses and are struggling with the sleeves being too tight then this is your company. The sleeves are roomier so more... See more
Company replied
First purchase of school uniform. Recommended by a friend. Great service and communication. Slightly dearer than our usual go to but excellent quality and choice of sizing etc. Very smart. Excellent p... See more
Company replied
Great experience so far, very grateful to have found the School Uniform Shop. My daughter has SEN and struggles a lot with school uniforms, and will only wear blazers with 1 button design. She loves h... See more
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Company details
Written by the company
School Uniform Shop has been selling clothing online since 2001, and supply all-ethical School Uniform which is also great value: School Uniform that matters. School Uniform Shop is an approved stockist, and online retailer of the brands One+All, Banner, David Luke, Trutex, Winterbottom's, Akoa, Falcon Sportswear, Juco, Chadwick Teamwear, Grass&Air, Term Footwear, BagBase, William Turner, Carta Sport, Mirak, and Mitre. All of our products are sourced through the manufacturers' official distribution channels in the UK. Our family business values are Ethical, Sustainable, Responsible. To us they are so much more than words - they drive everything we do. This is why we've been recognised over the years for our continuous efforts, always striving for the best for our customers, but at a minimum cost to the planet, and with a positive social impact. Being ethically transparent as a business is so important to us, which means stocking products that are both sustainable and ethically sourced. We "walk that talk", unlike many of our competitors. School Uniform Shop are committed to providing a great service, and premium quality school uniform from trusted brands. We take our role as school uniform suppliers very seriously, our goals are to help preserve the future of our planet for generations to come. Putting us on the right side of history.
Contact info
Unit 1, Haywood Lodge Farm, HR2 9RU, Hereford
- 01432 343532
- sales@schooluniformshop.co.uk
- www.schooluniformshop.co.uk
4.7
Excellent
356 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service and delivery.
The delivery was on time, the trousers were very good quality and as described. Customer services were very helpful too and replied back straight away to my e mail regarding returning trouser because they were the wrong size. Refund was very prompt too.
9 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your review. It’s good to know our customer service team was helpful and that your return was handled smoothly and you were refunded promptly. We hope we may see you again soon.
Great service
Great service, prompt delivery and a kind and patient manner when I asked questions. Would definitely use again in the future. Thanks
2 September 2024
Unprompted review
Reply from School Uniform Shop
We're so glad you were happy with our service, prompt delivery, and helpful customer support. We appreciate your kind review and thank you for your custom.
Great customer service
3 September 2024
Unprompted review
Reply from School Uniform Shop
Thanks very much for your five star review, it is very valuable to a small business like ours. Thank you for shopping with us.
Would highly recommend
Would highly recommend. Any easy task ordering my uniform, stress and hassle free. Great communication and quick delivery.
2 September 2024
Unprompted review
Reply from School Uniform Shop
Thanks very much for your positive review and recommendation, it is very valuable to a small business like ours. Thank you for shopping with us.
Great Service.
Made a silly error and ordered the wrong waist size for school trousers. The correct size must have been despatched the same day as my returned trousers arrived. Delivered in two working days.
Good clear web site, good range of brands and great service even at the start of a new school year.
10 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your great review. We're pleased we could quickly sort out the correct size for you. It’s wonderful to hear you found our website easy to use and our service reliable, even during the busy back-to-school period. We appreciate your custom, thank you.
Great company
I highly recommend this company, I came across them when trying to find a school skirt in larger sizes. The ordering processes were straightforward and delivery was as advised.
I ordered two sizes for fit and had no problem returning the unwanted ones. The quality of the skirts are very good, purchased a box pleat, which washed well and fell back into shape.
8 August 2024
Unprompted review
Reply from School Uniform Shop
We're so glad you found the size you needed and had a smooth ordering and returns experience. It’s great to hear you're happy with the quality of the skirts too! We're grateful for your recommendation and thank you for shopping with us.
Fast efficient service
Fast efficient service. Left it to end of holidays to order and arrived next day. Good quality clothing
2 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your review. We're pleased to read that your order arrived quickly and you were happy with the quality of the uniform. Thanks for shopping with us.
I've ordered twice from this company…
I've ordered twice from this company and honestly can not fault them, easy to order from there website, delivery on both purchases fantastic, only regret I hadn't found them sooner, definitely buying my daughters shirts for the foreseeable, thanks again
14 August 2024
Unprompted review
Reply from School Uniform Shop
We're very happy to hear that you've had a great experience ordering from us. It’s wonderful to read you found our website easy to use and our delivery service reliable. We appreciate your custom and hope to supplying your daughter’s school uniform for years to come!
Great site for uniforms especially since they deal with larger sizes
Having a child who is large for his age it was an absolute godsend to find this seller. His 38 inch waist was available in school uniform. Fit well, wash well and excellent quality. I do not hesitate to recommend this site to all parents whatever their childrens size. They were fast in delivery and in response to any queries. A delight to deal with.
29 August 2024
Unprompted review
Reply from School Uniform Shop
We're pleased we could provide the right fit for your son and that you're happy with the quality of the school uniform. It’s great to hear our fast delivery and customer service made a difference too. Your recommendation means so much to us, and we're grateful for your custom.
Used this shop for many years and…
Used this shop for many years and always get a great product and service
6 September 2024
Unprompted review
Reply from School Uniform Shop
We're really pleased to read that our school uniform quality and our team's service is reliable. Remember, we have our Loyalty Programme and hope you take advantage of the rewards. Thank you for shopping with us and hope to see you again soon.
Fantastic customer service!
Fantastic customer service!! I won’t buy my son’s trousers from anywhere else and I’ve tried practically every uniform seller from supermarkets to all the uniform shops locally. Delivery is exceptionally fast and returns are very easy. Quality on all their suppliers items are brilliant too. Definitely will continue to be a customer here. They are the best!
25 August 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your enthusiastic review. We're so happy to read that you've had a great experience with our service, quality, and fast delivery. Thanks for your custom, and look forward to supplying your son's uniform for years to come we hope. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Ordered a pair of wellies 1st of…
Ordered a pair of wellies 1st of September and paid for a next day delivery which was supposed to be Monday 2nd of September but neither my order nor any communication to advise on the status of my order has been received. Phoned the customer service line and it’s just an answering machine repeating the same annoying 1 sentence without any actual human manning the phone line. Super displeased - not even 1 star is deserved.
1 September 2024
Unprompted review
Reply from School Uniform Shop
UPDATE
On Monday, September 9, 2024 at 15.10:43 AM GMT+1, Luke Conod wrote:
Hi Azeez
That is really great news indeed I am glad your daughter liked the wellies, my colleagues and I are really pleased to have helped, thanks for giving us the opportunity to put things right.
I really appreciate you taking the time to email me and I will share this with my colleagues who I know will appreciate it also.
Don't hesitate to let me know personally when you order in the future and I can keep an eye on your order for you.
By way of a small thank you for your patience, next time you order please use offer code ******* and that will give you *** discount.
Have a great day
Luke
On 09/09/2024 14:39, Azeez wrote:
Hi Luke,
Thank you so much for the curtesy call last week. The Wellies were in fact delivered and golly my daughter liked them and I wont be needing to send them back.
Although there was a few hiccups with my order but I particularly appreciate how you and your team took ownership of the issue and dealt with it swiftly and effectively - essentially transforming my customer journey/customer experience.
Overall, I and my daughter are absolutely delighted and we look forward to future purchases from your website.
Thank you,
Azeez
On Friday, September 6, 2024 at 11:15:29 AM GMT+1, Luke Conod wrote:
Hi Azeez
I have been keeping an eye on the tracking and it’s showing that DHL delivered your package at 09.34 this morning.
Any issues with the delivery let me know.
Successful delivery, Tracking Code: *********** Friday 6 September 2024 at 09:34 (UTC)
Many thanks
Luke Conod
On 6 Sep 2024, at 11:25, Luke Conod wrote:
Hi Azeez
Really lovely to speak with you this morning and thanks for patience and understanding.
As I mentioned I have arranged for a pair of the Inky Blue (link below)
https://www.schooluniformshop.co.uk/product.php/3724/642/grass-air-infant-colour-revealing-wellies-inky-blue
These will be delivered to you today, below is the link to the tracking should you need it.
DHL******************* Tracking
If your daughter does not like these please let me know and I can refund your money immediately.
I have attached a free returns form so that if you need to you can send them back to us at no cost to you.
With your wellies I have included a rucksack with our compliments as a small thank you for your patience, which I would like your daughter to have regardless of whether you keep the wellies.
Thanks again for taking my call.
Have a great weekend
Luke
UPDATE
Hi Azeez
Thanks for allowing us the opportunity to put things right I am really pleased that your daughter likes the wellies.
Have a great day.
Luke
Hi Azeez
Please accept my apologies for the delay in the delivery of your order,
Could you email me with your order number so I can investigate this for you?
My email is luke@schooluniformshop.co.uk
Thanks
Luke
Reply from School Uniform Shop
Thanks ever so
Thanks
Luke
Really disappointed with delivery option.
Really disappointed, ordered trousers yesterday saying next day delivery, yet to receive them today. Why advertise next day delivery when you are unable to offer this. I've sent an email to you today but no reply. I would of drove from Wales today to collect them if I'd known the delivery wouldn't of been today. Just had an email from Luke to apologise for my late delivery and very kindly offered a discount on my next order. Thank you appreciate this.
3 September 2024
Unprompted review
Reply from School Uniform Shop
Hi Mrs Walden
Sorry your trousers have not arrived.
Could you please email me your order number so I can look into this for you?
My email is luke@schooluniformshop.co.uk
Thanks
Luke
Dear Mrs Walden
Thanks for getting back to me and for your patience
Luke
Great customer service
Great customer service by the lady doing the embroidery, I have a physical disability & she gave me a call, I picked up the uniform directly from her and didn’t have to wait in the long ques, they worked alongside action for children for me to get my children’s uniforms funded due to bad family circumstances. Couldn’t have done it without the help I luckily managed to get, very thankful!
30 August 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your kind review. We're so pleased to hear that our team could provide the support you needed during a challenging time. Your kind review means a lot, and thank you for your custom.
Lovely Blazer
Lovely Blazer, my boys on the bigger side so it's a lovely fit. First one Royal Mail lost, they have done that with my parcel before. When I emailed the school shop to tell them, another one was sent out and recieved the next day. Great service. Thankyou.
1 August 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your lovely review. We're glad to hear the blazer was a great fit for your son. Sorry to hear about the delivery issue, but we're pleased we could quickly resolve it for you. Thank you for shopping with us. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Speedy delivery and quick exchange!
Speedy delivery and quick exchange!
I ordered uniform for my son and had to exchange a couple of pairs of shorts and the process was simple and replacements were sent very quickly.
Already recommend to friends
19 July 2024
Unprompted review
Reply from School Uniform Shop
We're really pleased to read that you found our exchange process simple and that your replacements arrived quickly. Your recommendation means a lot to us, and we appreciate your shopping with us, thank you. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Great service!
Great service!! Really easy to order, the delivery was well communicated and product arrived in 2 days!! Unfortunately I ordered the wrong size but I returned easily, reordered and received refund in good time! Really pleased with the item and would recommend ⭐️⭐️⭐️⭐️⭐️
28 June 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your kind 5 Star review. We're so glad you found ordering easy and that delivery was fast and well-communicated. It’s great to hear that our returns process was smooth, too. Thank you for shopping with us. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Excellent customer service
Excellent customer service. Fast delivery. Product as described and good quality. Will definitely order again
25 June 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your review. We're pleased to read that your order arrived quickly and you were happy with the quality of the uniform. Thanks for shopping with us.
Great customer service
Great customer service, there was a stock delay outside from suppliers but I had timely communication to advise, and my order was supplied in good time. Lovely to have customer service from a person rather than an automated message as is so often the case. Thanks again
15 May 2024
Unprompted review
Reply from School Uniform Shop
We're so pleased to hear that timely communication and personal customer service made a difference. We work hard to keep customers informed and ensure a great experience. Thank you for shopping with us and for your kind review.
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