Engineer was prompt and polite. In saying this I did mention of late when using shower the radiators directly under and in the lounge have come on despite hearing turned off. He asked me to keep an ey... See more
Company replied
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Review summary
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We wondered at first why you were changing a unit again when the Smart unit was fitted last year even though we did not want it. When he came to fit another new part we thought it was to Increase the... See more
Company replied
We was not at home& wasn’t expecting a visit from Scottish power,however,the gentleman phoned & introduced himself and stated his reason to visit. He didn’t need to enter the property as the meters... See more
Company replied
The agent explained my options clearly. The only issue issue was maybe a language barrier as the lady had a slight accent and I had to listen intently and wasn't sure of some things she said, and also... See more
Company replied
Company details
- #27 of 41 best companies in Energy supplier
- #20 of 29 best companies in Electric utility company
- #24 of 29 best companies in Gas company
- #26 of 37 best companies in Green energy supplier
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
194k reviews
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Reply from ScottishPower
Hello Peter,
We are so pleased to hear that you have consistently received very good and efficient service from us. Thank you for your positive feedback!
Best wishes,
Jodie
It took a second phone call to get my…
It took a second phone call to get my query resolved at that time i was told I'd not be entitled to my refund and he escalated the complaint which was quickly resolved in my favour and my cheque arrived very quickly
7 July 2026
Reply from ScottishPower
Hello Andy,
We're happy to hear that your complaint was quickly resolved in your favor and that your refund arrived promptly. We appreciate you taking the time to share your positive experience with us.
Best wishes,
Jodie
Smart meter issues
The person on the phone was very polite and tried to be as helpful as she could. However, after 4 months I am still waiting for my recently installed smart meter to be functional. Apparently the installation is undertaken by subcontractors who they appear to have no control over
7 July 2026
Reply from ScottishPower
Hello Mike,
We appreciate your feedback and are sorry to hear about the ongoing delay with your smart meter becoming functional. We understand your frustration regarding the subcontractor issue and are committed to resolving this for you.
Best wishes,
Jodie
Basically I just got all the answers I…
Basically I just got all the answers I needed in a very short space of time (spoke to Ras). It is reassuring to know that Scottish Power will keep an eye on my payments, to make sure I am paying the correct amount each month.
7 July 2026
Reply from ScottishPower
Hello Alison,
We're so pleased to hear about your positive experience and that you received all the information you needed quickly. It's great to know that you feel reassured about your payments.
Best wishes,
Jodie
Vile aggressive rude
7 July 2026
My problem was sorted out quickly and…
My problem was sorted out quickly and now hopefully settled
7 July 2026
Reply from ScottishPower
Hello Christine,
We're so pleased to hear that your problem was sorted out quickly and is now hopefully settled. Thank you for your positive feedback!
Best wishes,
Jodie
Fair prices fast accurate billing never…
Fair prices fast accurate billing never had a problem
7 July 2026
Reply from ScottishPower
Hello Donald,
We are so pleased to hear that you are happy with our pricing and the efficiency of our billing process. Thank you for your positive feedback.
Best wishes,
Jodie
He was a good listener
He was a good listener, patient, polite and explained everything to my understanding.
7 July 2026
Reply from ScottishPower
Hello Winifred,
We're so pleased to hear that our team was a good listener, patient, polite, and explained everything to your understanding. Thank you for your kind feedback!
Best wishes,
Jodie
Very helpful and efficient
7 July 2026
Reply from ScottishPower
Hello Peter,
We appreciate your kind words. We are glad our service was helpful and efficient. Thank you for taking the time to leave us a review.
Best wishes,
Jodie
Well there I was sitting at my desk at…
Well there I was sitting at my desk at 5 am in th morning doing my end of month finances and I thought that as I had a credit on my Gas Account I would check what it was. So I logged in and then it asked me for a reading so I had to get up and go outside to read the meter which matched the information on my smart meter. I put it in and back came my current credit which I duly noted. Since nothing had gone wrong all seemed OK - then it was time for some breakfast and at some point I thought I might get yet another survey to do.
7 July 2026
Reply from ScottishPower
Hello James,
We appreciate you taking the time to share your experience with us, especially during your early morning finance review. We understand that having to get up and read your meter, even with a smart meter, can be an unexpected interruption. We're glad to hear that everything else seemed to go smoothly with checking your account credit. Your feedback is valuable to us as we continuously look for ways to improve our services.
Best wishes,
Jodie
I was having a meter move and Scottish…
I was having a meter move and Scottish powers sub contractor on the day moved the booking time twice then rang at 4pm to say they were not coming which left the property with no power supply and with the only help the advisor we finally got the meter fitted at midnight but still no power very poor service overall would think twice next time
7 July 2026
Reply from ScottishPower
Hello Geoff,
We are truly sorry to hear about the incredibly frustrating experience you had with the meter move and the subsequent power issues. It's unacceptable that your booking was changed multiple times and then cancelled, leaving your property without power. We understand how disruptive and stressful this must have been, especially having to wait until midnight for the meter to be fitted and still not having power. We appreciate you bringing this to our attention.
Best wishes,
Jodie
Reply from ScottishPower
Hello Ruth,
We are so glad to hear that you found our service easy to manage at your convenience. Thank you for your positive feedback; we appreciate it.
Best wishes,
Jodie
He was on time and gave details of the…
He was on time and gave details of the problem to me well
7 July 2026
Reply from ScottishPower
Hello Kwame,
We're so pleased to hear that our team member was on time and explained the problem clearly. Thank you for your positive feedback!
Best wishes,
Jodie
Much cheaper than British Gas we have…
Much cheaper than British Gas we have before. Very glad we swap
7 July 2026
Reply from ScottishPower
Hello Marta,
We are so pleased to hear that you are happy with the switch and find our rates to be much more affordable. Thank you for your feedback!
Best wishes,
Jodie
I spoke with Inga in Africa and she was…
I spoke with Inga in Africa and she was very helpfull
7 July 2026
Reply from ScottishPower
Hello Paul,
Thanks for leaving us a five-star review! We're so pleased to hear that our team member was very helpful. We appreciate your feedback.
Best wishes,
Jodie
Reply from ScottishPower
Hello there,
We're delighted to hear that everyone was helpful and that you haven't encountered any problems. Thank you for your positive feedback!
Best wishes,
Jodie
Reply from ScottishPower
Hello Linda,
Thanks so much for this 5* feedback.
Best wishes,
Jodie
Reply from ScottishPower
Hello Rozina,
We're so glad we could resolve your problem and provide good service. Thank you for your feedback!
Best wishes,
Jodie
My experience was pleasant
My experience was pleasant. The advisor was efficient, friendly, explaining the tariffs in detail, clarifying. Listening attentively.
7 July 2026
Reply from ScottishPower
Hello Shaheena,
We're so pleased to hear that your experience was pleasant and that our advisor was efficient, friendly, and clarified everything for you. We appreciate your positive feedback!
Best wishes,
Jodie
Good customer service
Good customer service. Electricity surcharges. Verification - Electrical angle.
2 July 2026
Reply from ScottishPower
Hello Jolanta,
We're so glad you appreciated our customer service! We understand your comments regarding electricity surcharges and verification. We value your feedback.
Best wishes,
Jodie
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