Engineer was prompt and polite. In saying this I did mention of late when using shower the radiators directly under and in the lounge have come on despite hearing turned off. He asked me to keep an ey... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We wondered at first why you were changing a unit again when the Smart unit was fitted last year even though we did not want it. When he came to fit another new part we thought it was to Increase the... See more
Company replied
We was not at home& wasn’t expecting a visit from Scottish power,however,the gentleman phoned & introduced himself and stated his reason to visit. He didn’t need to enter the property as the meters... See more
Company replied
The agent explained my options clearly. The only issue issue was maybe a language barrier as the lady had a slight accent and I had to listen intently and wasn't sure of some things she said, and also... See more
Company replied
Company details
- #27 of 41 best companies in Energy supplier
- #20 of 29 best companies in Electric utility company
- #24 of 29 best companies in Gas company
- #26 of 37 best companies in Green energy supplier
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
194k reviews
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No problems at all,good servive
10 July 2026
Reply from ScottishPower
Hi, Pamela.
We're so pleased to hear that you experienced no problems and received good service. We truly appreciate your positive feedback.
Many thanks,
Saif
Problem solved efficiently
My query was dealt with quickly and efficiently. The agent was very polite and knowledgeable.
10 July 2026
Reply from ScottishPower
Hi, Philip.
We're so pleased to hear that your query was handled quickly and efficiently, and that our agent was polite and knowledgeable. Thank you for your kind feedback!
Many thanks,
Saif
Staff was friendly and Helpful
The member of staff was friendly and helpful. He explained everything in plain English so I could follow, not throwing lots of figures at me, my query was answered in full and it's now cheaper for me
9 July 2026
Reply from ScottishPower
Hi, Adrian.
We're so pleased to hear about your positive experience and that our team member was friendly and helpful. It's wonderful that everything was explained clearly and that your query was answered in full. We appreciate your feedback!
Many thanks,
Saif
Good communication
Easy to use the app and the benefits of updates for using power saving slots for cheaper power.
10 July 2026
Reply from ScottishPower
Hi, Mrs Swarbrick.
We're so pleased to hear that you find our app easy to use and that you appreciate the benefits of our updates, especially the power-saving slots for cheaper power! Thank you for your positive feedback.
Many thanks,
Saif
Very helpful.
A young woman, Lucy was extremely helpful in helping me understand my bill.
She also went further in giving me a link to register the new app.
10 July 2026
Reply from ScottishPower
Hi, Mary.
We're so pleased our team member was extremely helpful in clarifying your bill and providing assistance with the new app. Thank you for your kind feedback and five-star rating!
Many thanks,
Saif
Reply from ScottishPower
HI, Nicholas.
We're so pleased to hear that you found our service easy to use and fast. Thank you for your wonderful 5-star review and valuable feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi, Colin.
We're so glad to hear that you find our pricing good and appreciate the app. Thank you for your positive feedback!
Many thanks,
Saif
Easy to use in part and easy to…
Easy to use in part and easy to navigate around the site.
10 July 2026
Reply from ScottishPower
Hi, Elizabeth.
We are so pleased to hear that you found our site easy to use and navigate. We appreciate your positive feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi.
We are so pleased to hear that you are happy with our service and that you experienced no problems. Thank you for your positive feedback.
Many thanks,
Saif
Very nice man very helpful and very…
Very nice man very helpful and very considerate great communication he would be welcome anytime
10 July 2026
Reply from ScottishPower
Hi, Chris.
We're so pleased to hear that our team member was helpful, considerate, and provided great communication. Thank you for your wonderful feedback!
Many thanks,
Saif
Great to half-price offers at the…
Great to half-price offers at the weekend
App easy to use
10 July 2026
Reply from ScottishPower
Hi, Winnie.
We're so pleased to hear you appreciate the half-price offers and find the app easy to use. Thank you for your positive feedback!
Many thanks,
Saif
I usually put my metre readings in once…
I usually put my metre readings in once a month. I had issues with our lease holders as our one key in the key safe went missing. It took 6 wks for them to change the locks. Which meant I missed 2 months of readings. Customer services were brilliant and reassured me it didn't matter. I had been panicking at home and was getting frustrated. A little reassurance goes a long way. Thank you.
10 July 2026
Reply from ScottishPower
Hi, Julie.
We appreciate your feedback and are glad to hear that our customer service team was able to reassure you during a frustrating time. We understand that issues like missing keys and delayed lock changes can be stressful.
Many thanks,
Saif
Reply from ScottishPower
Hi, Sam.
We're so pleased to hear that our service is good. Thank you for your kind feedback!
Many thanks,
Saif
The woman was very professional and…
The woman was very professional and lovely, thanks for your help
10 July 2026
Reply from ScottishPower
Hi, Wilma.
We're so pleased to hear that you found our team member professional and lovely. We truly appreciate you taking the time to share your positive feedback with us!
Many thanks,
Saif
Customer service team were great and…
Customer service team were great and professional. I had no bother changing my tariff.
5 July 2026
Reply from ScottishPower
Hi, Heather.
We're so pleased to hear that our customer service team was great and professional, and that you had no trouble changing your tariff. Thank you for your kind feedback!
Many thanks,
Saif
The products are easily understandable
The products are easily understandable. It would have been nice to compare tariffs without going in and out of each choice. Requesting a refund was tricky and a bit confusing but got my credit back within 5days.
4 July 2026
Reply from ScottishPower
Hi, Andrea.
We're glad to hear that our products are easily understandable. We appreciate your feedback regarding the tariff comparison process and the refund request, and we'll certainly look into ways to make these experiences smoother for our customers.
Many thanks,
Saif
Very satisfactory experience.
Customer Service lady was very patient & most helpful. She resolved my problem.
7 July 2026
Reply from ScottishPower
Hi.
We're so pleased to hear that our customer service team member was patient and helpful, and successfully resolved your problem. Thank you for your kind feedback!
Many thanks,
Saif
Cancel switch
Quick to respond to cancel my switch i would like to stay with Scottish power but to expensive
10 July 2026
Reply from ScottishPower
Hi, Amanda.
We appreciate your feedback and understand your concerns about pricing. We are always working to offer competitive rates.
Many thanks,
Saif
Was very help full
10 July 2026
Reply from ScottishPower
Hi, Imran.
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service very helpful. We appreciate your feedback.
Many thanks,
Saif
Reply from ScottishPower
Hi, Keith.
We are glad that we were able to connect with you. We value your feedback.
Many thanks,
Saif
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