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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The customer service is consistently highlighted as exceptional, with many people appreciating the support and clear communication provided throughout their journey. The overall user experience is described as excellent, efficient, and straightforward. However, some people were dissatisfied with the service and response times, mentioning a lack of communication within the team, slow email responses, and instances of being ghosted or provided with misleading information. A few customers also reported issues with coordination and transparency, leading to wasted time and last-minute surprises.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the professional, friendly, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting agents who are professional,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the process as smooth,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ I had a wonderful experience working with Jhen. She was an amazing agent who guided and supported me every step of the way with the house. Her professionalism, patience, and dedication made the... See more

Rated 5 out of 5 stars

I found a property with Scraye and I'm so happy that I came across this company. The staff was always very helpful and honest. Something that I really good about this company is that they cover the e... See more

Rated 5 out of 5 stars

With regards to Ms.Joralyn, me andmy husband has a very good experience with how she handled our inquiry.. we give 5 stars for that... Otherwise we are still waiting for her colleagues handling on... See more

Rated 5 out of 5 stars

Very thankful to Joralyn for working efficiently and helping us every step of the way. They reply to my emails and answer my questions as quick as they can. They have made the process much easier for... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good team

Good team , love to deal with Luis he's very effective and gives me the perfect fit property for my client's needs.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

High level service and expertise

Luis is an exceptional agent who consistently goes above and beyond expectations. Not only did he help me find the perfect apartment, but he also stepped in to resolve issues caused by a competitor, showing true dedication to his clients. As a foreigner seeking a new home in London, I greatly appreciated the expertise and the support of Scraye. Their experience and commitment, they made the transition possible for me. I highly recommend Luis and Scraye to anyone looking for a reliable, knowledgeable agency to assist with their move.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

SCRAYE: Ruthlessly Exploiting the UK Housing Act 2018 to Defraud Tenants

SCRAYE, a property management company, are charlatans ruthlessly twisted the protections enshrined in the Housing Act 2018—meant to defend tenants—into a tool for deceit. Cloaked in a false veneer of tenant-friendliness, SCRAYE subtly lures tenants with promises of fair treatment, only to manipulate contract terms and trap them in a web of hidden fees, ambiguous charges, and endless delays. With cunning tactics, SCRAYE.

This company’s systematic abuse of tenant rights is not only a betrayal of trust but a blatant, calculated evasion of the very laws meant to prevent such exploitation. Remember, no one has the right to keep anyone's deposit, especially if they haven't lived 1 minute in any of their properties by now they should of received a legal letter take them to small claim court and seek up to three times compensation holding them accountable for any distress they've caused you.

11 October 2024
Unprompted review
Scraye logo

Reply from Scraye

Hi Rabeenah Robinson,

We were sorry to see your review. However, as explained to you over email and call, your offer to rent a property was accepted by the landlord on the basis of your assertion that the applicant group did not have any instance of adverse credit. As you are aware, the checks conducted suggested that all 3 individuals in the applicant group had significant instances of non-payment, including several court judgments for non-payment of debt as well as instances of substantial non-payment of rent. As a result, the assertion that the applicant group did not have any previous issues of non-payment was deemed to be materially misleading and as such, the proposed tenancy was not approved by the landlord’s side and your holding deposit was forfeited per the terms and conditions set out before the deposit was paid, which required the provision of truthful information.

Kind regards,
Operations

Rated 5 out of 5 stars

I used Scraye for the deposit

I used Scraye for the deposit, and the whole process was a smooth transaction. But what really made it stand out was the Scraye team. They didn't just stop at the basics, they went above and beyond in ways that felt genuine and thoughtful.

16 March 2024
Unprompted review
Rated 5 out of 5 stars

My experience in Scray was excellent!

My experience in Scray was excellent!
Joralyn who was the first agent that i talk to through phone was very accommodating, she really a star she responded very fast, very helpfull in any ways. Very accommodating in all our queries.
And Luis, the agent who assisted us in the flat start from the viewing upto the rental process, was amazing.!
Luis was very helpful and exceeded our expectation he was very knowledgeable on how he explained everything about the flat all the questions that we ask he explained perfectly, he was very approachable and helpful even after working hours he answers all our queries, Me and my husband was still in awe how he managed the processing very quickly. We viewed a lot of property and met a lot of agent but Luis was incredibly amazing in all honesty, i will Highly recommend Scray and Luis. Scary did a great job on having a knowledgeable and very professional agents in their teams.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Legend

Legend has it "My Home Is My Castle",
Whilst most tenants subscribe to that, it is rare one can talk of an agent in the same breath! At Scraye, that's what you get with Edoard Pistea!!!.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Lettings team

Amazing Lettings team! Yorick and Luis were extremely helpful and made the whole process very smooth! They always respond quickly and helped me find the perfect flat. Highly recommend!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Review:

Review:
My experience was excellent! Luis, the agent who assisted us in the apartment rental process, was amazing. Highly recommended! He found us a place very quickly and made everything incredibly easy for us. Couldn’t be happier!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Review from tenant

I am extremely pleased with my experience working with Scraye during my rental process. The assistance provided was invaluable. Special thanks to Weijia and Dora, who were exceptionally professional. They responded quickly, demonstrated great patience, and paid meticulous attention to detail. This has been a truly perfect experience, and I am delighted to see such outstanding employees at Scraye. Highly recommend!

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Aanchal

Working with Aanchal has been a great experience. She has been incredibly reliable and efficient in handling all of my applicants, ensuring that everything runs smoothly. Aanchal's quick responses and proactive approach have been a huge help, especially when resolving any issues that arise. Her dedication and attention to detail have made my job as an agent much easier and stress-free. I truly appreciate her exceptional service and support. Thank you, Aanchal, for being such a valuable part of the team!.

Hope to carry on working together!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Luis

Luis, the agent that helped me look for a property was amazing. He was very attentive and understanding of my limitations and was able to connect me with amazing properties. I would greatly recommend, he got back to me in a matter of minutes Avery time I got in touch with me, and was updating me constantly.

18 July 2024
Unprompted review

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