They attempted to make sure I got my order on time (I placed the order late) and kept me updated about the status which I thoroughly appreciated! Everyone loves their art pads I give as gifts to kid... See more
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I was never able to get into my existing account even after contacting customer service. Eventually just made a new account or ordered as a guest - can't remember. Took a month for my order to arrive.... See more
I love the parent-teacher notepad and money envelope options! I am full time working mom, and I frequently have to send notes to school for transportation changes, etc. Having these notes saves me so... See more
Company replied
I could not be more happy with my customized school assignment charts, homework punch cards, and clipboards for my kids! As a homeschooling mama of four children, organization is essential and these i... See more
Company replied
Company details
Information provided by various external sources
Discover our one-of-a-kind collection of personalized gifts and stationery for kids, moms, teachers, friends and family.
Contact info
The products were wonderful
The products were wonderful - however - I requested gift wrap and had to do that myself. In the past, the items came with clear cellophane and a ribbon. This time, my items came with nothing.
26 December 2017
Unprompted review
Reply from Script and Scribble
Teresa,
We're please that you like our products, but we're sorry you were unhappy with the way it was shipped.
Since we don't have your full name, we are unable to know what you ordered, and we are unable to contact you.
In order to get orders out as quickly as possible (especially during the holidays), some products are shipped directly from a factory, and there is no option to wrap those items with our cello and ribbons.
Sorry for the disappointment, and we would be happy to discuss this further with you, if you contact us.
Great Products; Wish Promo Codes were more user friendly
Love the products but had to place several different orders to receive discounts on my different items. This also made me pay extra shipping. I actually cancelled one of my orders because the shipping was just too much.
24 December 2017
Unprompted review
Reply from Script and Scribble
Vicki,
We're happy you like the products you purchased.
Although we understand your issue with the coupon codes, we are unable to combine multiple codes with special deals.
Hope you have a joyous and safe holiday, and we hope to help you again soon.
I love script and scribble
I love script and scribble.
Been ordering the 'Class room/Grade plate' for the Teachers Holiday gift since my daughter's been in preschool. It's tradition.
The teachers, have loved them.
21 December 2017
Unprompted review
Reply from Script and Scribble
Amy,
Thanks for your kind words.
We appreciate your continued business, and we're happy you and the teachers love the platters you give them.
Very Pleased
The dishes I ordered for my grandson are adorable! I know he'll love them. I've never been disappointed with your products and I've ordered quite a few over the years.
19 December 2017
Unprompted review
Reply from Script and Scribble
Pam,
Thanks for your wonderful review.
We too hope your grandson gets good use out of his personalized dinnerware.
Finally, thanks for the many years of orders.
We cherish your ongoing business and hope to serve you for many more years.
Best wishes for a joyous holiday.
I look forward to giving these for Christmas gifts.
I really like the notepads and I think the recipients will too. They are different from the usual.
16 December 2017
Unprompted review
Reply from Script and Scribble
Carolyn,
We're so happy you liked the notepads, and hope you will come back when you need more.
Thanks for the nice review.
All items came exactly as promised.
All items came exactly as promised. On time in excellent condition. No stress, no drama, very easy. Thank you.
11 December 2017
Unprompted review
Reply from Script and Scribble
Thanks Andrea for a wonderful review.
We're happy you are pleased with all the various types of products you purchased.
We hope to help you again in the future.
Arrived as expected, very nice!
Arrived as expected, nice product - well made. Price is high but hopefully this dish set will be enjoyed my granddaughter for a long time!
28 November 2017
Unprompted review
Reply from Script and Scribble
Thanks for the order and the review.
I'm sure your granddaughter will love using it.
Perfect Christmas gift for my grandson.
Exactly what I was looking for. I think my grandson will love it.
30 October 2017
Unprompted review
Reply from Script and Scribble
We appreciate the nice review and we're happy you liked your custom dinnerware.
My son love his water bottle and the …
My son love his water bottle and the design was so fun!
19 September 2017
Unprompted review
Reply from Script and Scribble
Sandra,
We're so happy that both you and your son loved the water bottle.
Your feedback is truly appreciated.
My order took an amazingly long time to …
My order took an amazingly long time to come. I had to contact customer service. They checked on it, then it came a week later. But I never received a message after that. An apology would have been nice or a coupon off on my next order for the trouble. Something like that
19 August 2017
Unprompted review
Reply from Script and Scribble
Meg,
We're truly sorry your order took longer than it was supposed to.
Unfortunately, there was a quality issue with the printing, and we had to send it back into production for a redo.
I agree that we could have done better in communicating with you, when we ran into the issue.
We truly appreciate your continued business over the years, and hope you will continue to shop with us.
A store credit has been issued for your inconvenience and the delay.
Your feedback is appreciated.
Thanks
SO Happy With My Order!!!
I could not be more happy with my customized school assignment charts, homework punch cards, and clipboards for my kids! As a homeschooling mama of four children, organization is essential and these items make that SO MUCH EASIER! S&S even worked to make custom products that I wanted that weren't even on the website. Customer service is fantastic and replies are quick. I couldn't be more pleased with the quality of everything I ordered! Thank you again for making my school year easier!
14 August 2017
Unprompted review
Reply from Script and Scribble
Jennifer,
Thanks for your amazing review.
We're pleased we were able to create the custom items for you, and that you were happy with all the products.
We appreciate your business, and hope the kids have a fantastic new school year.
Simply Perfect!
Dishes arrived within 3 wks and were true to the online description. Love them! Our grandchildren will see them next week. We can't wait to see their faces!!
28 July 2017
Unprompted review
Reply from Script and Scribble
Thanks so much for the wonderful review.
I'm sure the kids will get lots of use out of them.
We appreciate your business.
Great shopping experience
Script and Scribble has a huge selection of the cutest personalized gifts. I sent two autograph pillows to my nieces at camp and they loved them. My only suggestion is to send the customer a shipping notification with tracking info. I would have liked to know when the gifts were sent. But they still deserve a five star rating for service and quality.
24 July 2017
Unprompted review
Reply from Script and Scribble
Lana,
Thanks for the great review.
I'm not sure why you didn't an email with the tracking, as it is automated, but we'll take a look.
We appreciate your business, and we're thrilled they loved their personalized pillows.
Extremely disappointed with my …
Extremely disappointed with my interactions with the company. I called the company before placing the order to discuss shipping options. I was told to put the date I needed camp cards by (10 days later) and they would only contact me if there was a problem. After they printed the cards, they notified me it would be an additional $25 shipping to make sure they arrived on time. I feel that if there were to be additional fees I should have been contacted before the production of the order to see if I approved those fees. While the gentleman on the phone was very nice, we did not see eye to eye on this matter. I will never place an order again with Script and Scribble.
5 July 2017
Unprompted review
Reply from Script and Scribble
Jenifer,
We are truly sorry you are not happy with your experience. As a result, we have fully researched all aspects of your order.
We received your order late in the day on 6/28 and put it into production right away. It was rushed (at no additional charge), in order to meet your needs. The production time as stated on the website is 5-7 business days, and between the time you placed your order and when we shipped it, there was a weekend and the July 4th holiday.
Before we shipped your order, we contacted you with shipping options because you stated you needed it by 11:00 am on 7/7, and you requested that we provide upgraded shipping options when you placed the order. Although standard shipping (which you paid for), would be delivered on 7/7, we could not guaranty the time of delivery. You told us that both FEDEX Ground and USPS deliver to your location late in the day.
This left FEDEX 2nd Day AM delivery as the cheapest way to get it to you to meet your needs. As a result, you were informed this would cost an additional $15.00 After making the shipment, we discovered that the cost was slightly less, so we charged you just $13.17.
In addition to the above, the transcript of your online chat right before your order was placed, shows the following:
"The only small issue is there is a holiday this week, I would place your order right away, and state when you need them. Depending on when they are ready, you may have to pay a little more for express shipping....Just state your needs and we will contact you only if it's needed."
We contacted you to make sure we would meet your needs, and to provide you with various options. Your order was shipped in less time than is stated on our website, as you requested, and as we promised.
We truly care that not only our products are unique and of exceptional quality, but that our customer service meets and exceeds the expectations of our customers.
Therefore, I truly hope you can understand why we thought we did everything we could to make this a positive experience for you, and we hope you are happy with the product you received.
Best wishes to you and your family for a memorable and safe summer.
Happy Customer
I have now placed multiple orders from Script and Scribble. Each order is exactly as expected. The paper and print quality is high quality, and the prices are reasonable for the high quality of the products.
19 April 2017
Unprompted review
Reply from Script and Scribble
Tracy,
We're thrilled you are happy with your orders and the quality as well.
Thanks for the great review.
Reply from Script and Scribble
THANKS!
Cute
Very cute.
A little expensive.
Did not receive enough bags (10 bags too short).
17 February 2017
Unprompted review
Reply from Script and Scribble
Tammy,
I'm so sorry you didn't receive all the cello that should have been in the order.
I wish you would have let us know, as we would have fixed the mistake right away.
You may contact us at info@scriptandscribble.com, and we'll be happy to issue a credit.
We appreciate your business.
Great stuff!!
Super cute Valentine bags for my daughter's classroom! Will definitely use this service again in the future!!
16 February 2017
Unprompted review
Reply from Script and Scribble
Happy you loved the candy bag toppers.
Thanks!
great customer service
The products are a little expensive, but the quality is great. And the customer service is the best .... my order was taking a little longer than I expected and when I called to inquire when it would be ready to ship they were very helpful. I told them that one of the items was for a birthday and they offered to Fed Ex it (at no additinoal charge) to me that day so I had my cute stationery in time for my mom's birthday!
15 February 2017
Unprompted review
Reply from Script and Scribble
Thanks Sharlene.
We truly appreciate your kind words.
Reply from Script and Scribble
GREAT!
We're happy you like it.
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