after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly.. we were very pleased. our grip though was no communicatio... See more
Company replied
Location
Switch locationBridgend Retail Park, Picton Gardens, CF31 3XX Bridgend, Glamorgan,, GB
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See what reviewers are saying
Andy was very knowledgeable and extremely helpful. It made our purchase seamless and easy. Just a pity that the delivery estimate is for three months.
Great service when we were choosing our sofa, the staff were very patient while we considered the options and eventually made a decision. The delivery team were efficient got everything set up nicel... See more
I came in several before purchasing with my partner and mum, Wayne was just brilliant each time! Outstanding friendly helpful service and can tell the quality is great - look forward to my new arrival... See more
Company details
- #257 of 394 best companies in Home Furniture Shop
About poltronesofà - Bridgend
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Bridgend Retail Park, Picton Gardens, CF31 3XX, Bridgend, Glamorgan,, United Kingdom
- 01656 640740
4.8
Excellent
2k reviews
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Had our furniture a week now so cannot…
Had our furniture a week now so cannot review durability etc but the delivery and ordering service was extremely good. Satisfied so far with the furniture.
15 August 2026
Seamless purchase.
Andy was very knowledgeable and extremely helpful. It made our purchase seamless and easy. Just a pity that the delivery estimate is for three months.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Bridgend
Good Afternoon Vanessa,
Thank you for taking your time to leave us a review.
I am sorry that there is an issue with your chair, particularly that it wobbles due to one leg being too short.
I can see a member of the Aftercare Team have attempted to contact you recently to discuss your issues.
If you can contact them back on 0191 731 3300 they will be able to assist
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Everything was just spot on
6 August 2026
My Sofa was ready to be delivered…
My Sofa was ready to be delivered earlier than expected, I needed to change day as was working this was really easy to do. The delivery kept me informed of when it would be delivered and the Team of 3 who delivered it could not do enough for us. We were last delivery on a warm friday at 4.50 and needed to travel another hour to get home. The sofa was to wide to go through living room door. My husband said take it back out and me and my mate will carry round back of house as going in conservatory. They had a look around and said no problem we take it round for you on van. What a superb team nothing was to much trouble for them.
7 August 2026
I came in several before purchasing…
I came in several before purchasing with my partner and mum, Wayne was just brilliant each time! Outstanding friendly helpful service and can tell the quality is great - look forward to my new arrival!
8 August 2026
Professional and friendly
The guys kept us updated with the delivery time. Professional and friendly.
8 August 2026
Staff member was very helpful
Staff member was very helpful. Answered every question. Really good service
5 August 2026
Delivery staff were very efficient and…
Delivery staff were very efficient and the service was excellent.
6 August 2026
Reply from poltronesofà - Bridgend
Good Morning Jim,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
I am sorry that I missed you when I contacted today.
It was to see if there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Really helpful gentleman who went into…
Really helpful gentleman who went into great detail about everything we looked at really pleased with the unit we bought
1 August 2026
Excellent service can’t fault them with…
Excellent service can’t fault them with every aspect.
2 August 2026
The gentleman that dealt with us was…
The gentleman that dealt with us was very helpful, he let us take our time to choose the colour and fabric for our sofas which did take us a while,he explained everything to us very well
31 July 2026
Excellent service and outstanding furniture
Excellent correspondence with company regarding arrival of sofa. Following that delivery was equally the same. The sofa itself arrived in immaculate condition....so pleased!
The delivery team were also very efficient. Thank you so much to all involved! Highly recommend!
2 August 2026
Andy was most helpful and explained…
Andy was most helpful and explained everything in great detail and the other members of staff were also very polite.
1 August 2026
The employees were helpful but not…
The employees were helpful but not overbearing. Let us have a wander around the store and left us alone until we were ready. Smooth and easy process to buy the furniture. Very friendly and welcoming staff
31 July 2026
Very halpfull
23 July 2026
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