after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly.. we were very pleased. our grip though was no communicatio... See more
Company replied
Location
Switch locationBridgend Retail Park, Picton Gardens, CF31 3XX Bridgend, Glamorgan,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Andy was very knowledgeable and extremely helpful. It made our purchase seamless and easy. Just a pity that the delivery estimate is for three months.
Great service when we were choosing our sofa, the staff were very patient while we considered the options and eventually made a decision. The delivery team were efficient got everything set up nicel... See more
I came in several before purchasing with my partner and mum, Wayne was just brilliant each time! Outstanding friendly helpful service and can tell the quality is great - look forward to my new arrival... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Bridgend
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Bridgend Retail Park, Picton Gardens, CF31 3XX, Bridgend, Glamorgan,, United Kingdom
- 01656 640740
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery men were nice and…
Delivery men were nice and polite,brought sofas in and built them with no qualms.
16 June 2026
Excellent service and friendly
Excellent service and friendly. Would recommend you to all my friends and family.👏
10 June 2026
The guys was quick professional and…
The guys was quick professional and polite top marks
13 June 2026
Received accurate time for delivery
Received accurate time for delivery, delivery personnel friendly & professional 👌 great service
11 June 2026
We were kept informed on delivery time…
We were kept informed on delivery time and both the men who delivered the sofa were very helpful and polite. They assembled the sofa and took all packaging away. Very pleased with the whole process. Would definitely recommend your Company
6 June 2026
Very polite young men who delivered my…
Very polite young men who delivered my furniture also very helpful
7 June 2026
From the time we walked in salesman…
From the time we walked in salesman Scott was welcoming left us to choose then when asked a question explained everything to us. The staff that delivered the furniture were excellent 👍
4 June 2026
Give it a try.
Suite arrived on time and i am very pleased with it,the delivery men were friendly and polite plus they took all the packing away over all a good service.scs shop staff are very helpful and made the hole experience very easy.
2 June 2026
The 2 gentlemen who delivered my…
The 2 gentlemen who delivered my furniture were very polite. Unfortunately we had a problem with a window through which the furniture was to come into the house and so had to bring through narrow doors but they were very careful, took their time and managed without mishap. They were helpful & explained about the electrical workings of the furniture.
28 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The assistant that dealt with me was…
The assistant that dealt with me was very helpful and understanding around my disability couldn't help me enough
28 May 2026
Reply from poltronesofà - Bridgend
Ciao Mrs Lawrence,
I hope you are well and thank you for your review.
Thank you for the lovely feedback following your recent visit, we are pleased that you had a positive experience and found the team to be helpful.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Lynsey - Poltronesofa at ScS
Social Media Team
Great service from showroom staff to…
Great service from showroom staff to delivery service. Excellent quality furniture.
30 May 2026
The crew were on time and very…
The crew were on time and very efficient. Can't fault them
30 May 2026
Good products at reasonable prices
27 May 2026
Reply from poltronesofà - Bridgend
Ciao Tony,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
From choosing our sofas up to their…
From choosing our sofas up to their deliveries, it’s been quick, easy and straightforward. They’ve contacted us via phone and email for updates and deliveries were on time. In store and delivery staff were friendly and professional.
20 May 2026
Polite delivery drivers
Polite delivery drivers. kept updated on time of arrival and no mess
22 May 2026
Very helpful and knowledgeable in the…
Very helpful and knowledgeable in the Bridgend store .
19 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.