poltronesofà - Bromborough Reviews 

1,807
TrustScore 4.5 out of 5

4.6

Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN Bromborough, Cheshire,, GB


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See what reviewers are saying

Rated 3 out of 5 stars

The sofa is beautiful. The massage feature is very loud and super intense, doubt we will use it. The speaker system in the sofa is great if you can connect and also listen to tv at the same time wit... See more

Company replied

Rated 5 out of 5 stars

Really great experience buying our new sofas. Welcomed into the shop by the staff also it's the best smelling shop in the world 😂! Aaron was absolutely brilliant from the start very knowledgeable exp... See more

Rated 5 out of 5 stars

Great welcome in store from Michael who gave us some information regarding different sofas etc before we went to browse. We found a sofa on sale that suited us perfectly and it took just a few minut... See more

Rated 5 out of 5 stars

Received a warm welcome and although our needs were carefully listened to we were left to wander and look at the sofas in peace. Once several were investigated we were helped with our final choice wit... See more


Company details

  1. #257 of 395 best companies in Home Furniture Shop

About poltronesofà - Bromborough

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit RU6 Croft Retail & Leisure Park, Welton Road, CH62 3PN, Bromborough, Cheshire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,807)

17,797 reviews in the last 12 months

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Rated 2 out of 5 stars

Sofa & chair delivered

Sofa & chair delivered. Sofa fine but chair has several problems with the upholstery finish.
Reported problem waiting for a response.

4 July 2026
poltronesofà - Bromborough logo

Reply from poltronesofà - Bromborough

Good Morning Anna,

I hope you are well and thank you for your review.

I am very sorry to see that you have concerns with your chair following the delivery and thank you for sending over the details of this to us.

I have located your contact form and a service has been raised so that this can be looked into further.
You will be contacted by the 3rd party technicians at Emmiera, over the next 3-5 days, regarding the next steps.
Rest assured that we will look to have this resolved for you as quickly as possible.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

All round brilliant

Michael at Bromborough was outstanding. Really helpful, knowledgeable, patient and witty . He was especially kind to my elderly mum. The store was modern and smelt fabulous!! Excellent service , fab experience! What’s not to like !

7 July 2026
Rated 5 out of 5 stars

The delivery drivers Steve and Martin…

The delivery drivers Steve and Martin were excellent, they brought the sofa and chair in through our quite narrow doorway. Set up both gave a demonstration of how they worked and took away all the packaging. We are extremely pleased with how comfortable the suite is.

4 July 2026
Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff. Took the time to explain all options and didn't hurry me into making a decision. Pleasant change not to get the usual sales patter. An excellent experience and thanks to your staff member Michael

20 June 2026
Rated 4 out of 5 stars

Very good

Very good, typical sales person a little ott

19 June 2026
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Reply from poltronesofà - Bromborough

Ciao Mr Peart,

I hope you are well and thank you for your review.

Its great to see that you had a positive experience overall on your recent visit to store.
We always strive to provide a 5* service and appreciate your comments.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

Cannot understand why we have to wait…

Cannot understand why we have to wait so long must be a back log of Customers nevermind.

11 June 2026
poltronesofà - Bromborough logo

Reply from poltronesofà - Bromborough

Ciao Christopher,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry if the lead time for you delivery is longer than you may have hoped for.

Our furniture is made to order so we provide an estimated lead time for delivery when an order is placed.
As this is estimated we do advise that the date can change and once the goods are ready for delivery we will reach out with the first available delivery date.

Thank you for your order with us and we hope that you will be very happy with your choice.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Micheal was brilliant

Micheal was brilliant, so kind and patient with us and the kids

Well informed about the products and helped when needed but didn’t feel pressured into a decision

Overall a lovely member of staff

14 June 2026
Rated 5 out of 5 stars

Well done Michael and the scented showroom

Visited whilst we were in the area, not deliberately to buy anything, just to browse.
Greeted by a perfumed showroom and friendly apron clad gent called Michael.
Not pushy or intrusive, just courteous and polite, explained the tag colours on the sofas and left us to our browsing.
We returned the next day and asked Michael to sell us a new sofa suite, was that easy.
Well done Michael and the scented showroom.

7 June 2026
Rated 4 out of 5 stars

Very friendly staff everything was done…

Very friendly staff everything was done in a professional way . happy with the service.

3 June 2026
poltronesofà - Bromborough logo

Reply from poltronesofà - Bromborough

Ciao Miss Quick,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

I have tried to call you today, If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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