Prompt service

After seeing TV adverts I decided to visit my local store which is about 15 miles away at Cribbs Causeway, Bristol. Easy to find just off the M5 and plenty of free parking. On entry to the store I was welcomed then left to browse myself. When I did have questions I was assisted by Sophie. She was amazing, a credit to the store. She was very knowledgeable, answered all my queries, helpful and not at all pushy. Result I purchased my new sofa thanks to her!!

The only criticism I have is the delivery time. I appreciate every product is made to order but minimum of 14 weeks for delivery would put a lot of people off purchasing and I'm sure could be improved.

My experience was great at the cribbs causeway store, when we first got into the store we were greated and asked if we needed any assistance which was appreciated. We were made aware of the variety of options available and after sometime browsing choose a new sofa.

Sophie at the Cribbs store was super helpful in matching the material to a chair that we already have and gave us advise on what thickness of material would be most suited to a recliner to prevent it from jamming.

Overall a great experience

Delivery guys were great, love the sofa but it got damaged on the leg when set up. Something was broken.
We have a photo but can attach it on here.
The delivery guys made a note of it too so hope the company will call us to sort it out.

First time customers at this store. We were greeted by Lowri who was so welcoming and professional. She allowed us the time to look at all the products without feeling pressured but was always on hand to provide help and share her unbelievable knowledge of the different products available. We generally didn’t think this store would be the one we would purchase a sofa from when we walked in but the combination of Lowri and the superb range of quality sofas changed our minds. We would definitely recommend to anyone to pop in and take a look.

Great communication to keep us updated on delivery. The delivery went very well, friendly staff and installed and positioned our sofas carefully and perfectly with no issues, no damage, no knocks on walls or door frames. Well pleased with the service and delivery

Very helpful, knowledgeable, friendly smiley assistant🙂Very happy with my purchase.

Delivery at pre-notified time and by smartly dressed, courteous ,friendly operatives

Greeted by James from Newport, told us about the store and where to find everything. Was not a pushy sales person. He was very knowledgeable about the sofa's and fabric also the combination's we could have. explained everything to us and also listened to what we had to say. Excellent sales person very polite with a lovely sense of humour.

Excellent experience, bought at a very fair price, delivered when they said they would, delivery drivers were courteous/helpful and the product itself is top quality while looking fabulous and feels luxurious.
Extremely happy.

I rarely leave reviews but I felt our experience is important to share.

The sofa itself is really nice and the finance plan was very good. Free delivery was a bonus too, so overall we’re happy with the actual product. However, the delivery experience let the whole thing down. When the drivers arrived, they were borderline rude and clearly frustrated that one corner section wouldn’t go through our standard UK door frame — which shouldn’t be difficult access at all. They told us this “happens all the time” and advised us to call the store to arrange a carpenter to cut part of the sofa to get it in. We were being quoted around £200 for a service that turned out to be completely unnecessary. While I was on the phone to the shop (who were lovely and very helpful), the drivers got short with both the staff member and with us, especially when asked to leave the sofa in our garage instead of taking it back to the distribution centre. After they left, my partner and I managed to get the sofa inside ourselves after taking the front door off.

As general feedback: corner sofas really should be designed to fit through a standard UK door frame. As it stands, it feels like many customers could end up being pushed toward paying £200 for something that shouldn’t be needed.Product good, store staff good — but the delivery service definitely needs improvement.

Good communication, arrived on time. Pleased with company

Customer service was good. Paul was helpful

Delivered in the time stayed
Delivered by competent personel
Thank you

We received a very warm welcome from a lady called Toni, and superb service from her too.

Came before time stated early so could go out and not wast the rest of day very professional at putting chairs together

Excellent customer service. Nothing was too much trouble. Sophie went above and beyond helping us.

Service and advice in store was excellent, delivered within time frame and delivery service itself was also excellent