poltronesofà - Darlington Reviews 

1,773
TrustScore 5 out of 5

4.8

Darlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more

Company replied

Rated 5 out of 5 stars

Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... See more

Rated 5 out of 5 stars

We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us variou... See more

Rated 5 out of 5 stars

We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... See more


Company details

  1. #259 of 398 best companies in Home Furniture Shop

About poltronesofà - Darlington

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom

  • 01325 740670

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,773)

18,051 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ian the amazing salesman

We are first time buyers and had looked everywhere for our dream sofa. When we viewed poltron’a sofa we were greeted by Ian who was beyond helpful and didn’t make us feel pressured into buying straight away. When we returned again to purchase our sofa Ian had remembered us and gave us the best advice for our sofa. He made the process so much easier whilst make it an enjoyable experience with his charismatic personality. Would recommend going to see Ian to anyone who is searching for there dream sofa.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, staff really friendly but not pushy, we were only looking but ended up buying a 3 & 2 seater sofa which we are over the moon with, also delivery arrangements were excellent and lads delivering it were really good 😁

1 July 2026
Rated 5 out of 5 stars

First of all I would like to praise the…

First of all I would like to praise the two delivery men who were very professional and careful with the delivery, and first impressions the two sofas seem good quality,and when I pointed a mark in the leather they took a photo as proof and reported it.

1 July 2026
Rated 5 out of 5 stars

Fantastic service

The service we have received has been exceptional. From walking in to the store in March where Ian was informative, professional, helpful and not pushy through to delivery yesterday where Dalton and Lewis were fabulous. They were polite, efficient and truly professional. Absolutely recommend this company 👌

1 July 2026
Rated 5 out of 5 stars

We love our new sofas

We love our new sofas. Great fabric and colour. We felt informed at every step in the process. Delivery was 4 weeks earlier than quoted. Communication about delivery was excellent and the lads that delivered them were polite, professional and efficient.

1 July 2026
Rated 5 out of 5 stars

The staff are wonderful

The salesman who helped us was Ian and I can honestly say what a wonderful,informative guy he was he helped enormously in guiding me to what my needs were. He was warm friendly and made our visit a joy.

30 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look