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poltronesofà - Darlington Reviews 

1,773
•
TrustScore 5 out of 5

4.8

Home Furniture Shop
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Darlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB

•
01325 740670

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Rated 4 out of 5 stars

Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more

Company replied

Rated 5 out of 5 stars

Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... See more

Rated 5 out of 5 stars

We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us variou... See more

Rated 5 out of 5 stars

We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... See more

Company details

  1. #259 of 398 best companies in Home Furniture Shop

About poltronesofà - Darlington

Written by the company

poltronesofà

Visit poltronesofà
poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company

Contact info

  • Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom

  • 01325 740670

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,773)

18,051 reviews in the last 12 months

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Rated 4 out of 5 stars

The staff were very helpful and…

The staff were very helpful and friendly service, the delivery staff were friendly as well, giving me a call to let me know what time they would arrive and setting up our new sofa very efficiently

29 May 2026
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Reply from poltronesofà - Darlington

Ciao Angela,

Thank you for your review.

We’re pleased to hear you had a positive experience with us and appreciate your comments.
I have tried to call you today just to ask If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Lovely staff and showroom.

Lovely staff and great selection of sofas and chairs.
Showroom immaculate and flows very well.
Left to look around without being harassed,
advice given and all questions answered when needed.

27 May 2026
Rated 5 out of 5 stars

Well done Poltronesofa.

The order process was excellent. Customer service at the Darlington Store was great, well informed & friendly.
I love my 2 seater recliner in a beautiful teal mixture material (anything but grey!!!!). Delivery was excellent too with plenty of notifications.
I understand the long wait - ordered in late January & delivered early May - as it was made to order in Italy.

21 May 2026

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