Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more
Company replied
Darlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
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Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more
Company replied
Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... See more
We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us variou... See more
We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... See more
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Written by the company

Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom
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We used two stores Portrack and Darlington, really used Portrack to decide on what we liked as we were on our first day of looking, we bought in Darlington as it was nearer to home and had been to numerous other brand stores before we decided.
Ian helped us purchase a sofa and he was super helpful and kind and made sure we knew every little detail.
Showroom really well laid out. All the sofas look great. Plenty of choice. Staff really welcoming and knowledgeable. No pressure sales tactics which is refreshing too.
The sales assistant was very helpful and knowledgeable I’m only disappointed that it takes 12 weeks before delivery.it used to be 6 weeks. Still bought a settee the quality and the workmanship is excellent so I was willing to wait. But 12 weeks is along wait
Very knowledgeable salesman. Not pushy. Good advice. Product knowledge impeccable.
I lived in Italy for 14 years, at Poltronesofa I felt like stepping back in Italy, very friendly and helpful staff, thank you 😊
Lovely choice of sofas , just what we were looking for , staff helpful and informative. Ian served us in the Darlington branch and made the experience easy.
Brilliant service very friendly staff made you feel very welcome
Staff,Andrew was very helpful and informative without being pushy,a good experience for a big and important purchase,I would recommend SCS to family and friends,keep on doing the good work.
I visited the store with no intention of buying, just a look around but found some amazing sofas! after discussing several options with Ian (who was so welcoming, knowledgeable and friendly without being pushy) I decided to buy the Gretna sofa, chair and footstool in a stunning green colour.
can't wait for delivery!
We felt that Sharon helped and supported us throughout the buying your sofa and chair. Also good experience and advice. She was very nice Also didn't rush us.
Very friendly informative staff member, Jamie H at Darlington branch. Offered advice and options which helped us make a decision on what to buy.
Sharon was very attentive, knowledgeable and friendly. We visited many times before making a final decision and Sharon was patient and helpful and not too pushy on all occasions.
The warm welcome we received at your store in darlington was great. Ian was fantastic, helped us with everything we asked about and to pick the best sofa for us.
Straight forward, clear explanations from sales person, altogether, a good experience. Hopefully, delivery will follow suite - will let you know.
Ian who greeted us as we walked in was very professional and very friendly. He was very informative throughout the process of buying a sofa would highly recommend this store .
Ian was extremely helpful from the moment we entered the store. Very attentive and knowledgeable, credit to the company
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