It was great from start to finish. Lots of help and advice when we ordered the chair from Fosse Park shop. Easy to get through to pay the balance for the chair. Informed of delivery date, update night... See more
Location
Switch locationUnit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB
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Our customer service man Raj, was an absolutely wonderful gentleman. He was the epitomy of great customer service!! He was friendly, helpful, funny, informative, not pushy at all. He was professional... See more
I had a very positive experience in the Fosse park showroom. All the staff I encountered were very pleasant and helpful. I mainly dealt with Jack who provided great service .
The actual delivery went smoothly, but the changing of delivery time slots throughout the day was shoddy. Not the drivers fault but the logistics were poor. Those poor drivers were sent almost past ou... See more
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Company details
- #252 of 397 best companies in Home Furniture Shop
About poltronesofà - Leicester
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, United Kingdom
- 0191 731 3300
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Sofa from scs
Great,service from start to finish,delivery guys kept me up to date on delivery time!
It was great from start to finish
It was great from start to finish. Lots of help and advice when we ordered the chair from Fosse Park shop. Easy to get through to pay the balance for the chair. Informed of delivery date, update night before, next morning, then phonecall from driver. Chair delivered and put in our lounge. Excellent service🤩
I had a very positive experience in the…
I had a very positive experience in the Fosse park showroom. All the staff I encountered were very pleasant and helpful. I mainly dealt with Jack who provided great service .
Salesman in shop was helpful and…
Salesman in shop was helpful and patient.
Delivery men equally good. They arrived on time, as arranged, installed the chair and cleared up within 20 mins. They also carried my old chair out to the garage- a great help. Thank you.
Very welcoming when entered the store…
Very welcoming when entered the store ask what I was looking for told them explained about the tickets which you could get in leather or fabric then left me to look round decided on my sofa and Dorian was very helpful showing me different fabrics I could have measuring up to make sure can fit into home all in all it was nice to shop there big thank you to Dorian
Very friendly &helpful staff
Helpful sales person and wide choice of…
Helpful sales person and wide choice of sofas to choose from.
Excellent service from start to finish hopefully suite arrives on time
Excellent service from start to finish, hopefully suite arrives on
Dave & Marvin were very nice .rang me…
Dave & Marvin were very nice .rang me an hour before delivery . Super efficient and made sure everything was working ok with the sofa .
Excellent customer service
The sales lady was incredibly personable & helped convince my daughter who was unsure of the colour. She made the experience of buying a sofa very easy!
great service
Our customer service man Raj
Our customer service man Raj, was an absolutely wonderful gentleman. He was the epitomy of great customer service!! He was friendly, helpful, funny, informative, not pushy at all. He was professional without being too formal. We were offered a drink by another customer service man. We found what we wanted and the transaction went through. It was an absolutely wonderful experience. And to think we thought we had found our ideal sofa in the shop next door, that was more expensive!!!
I would 100% recommend this store. Can't wait for our new sofa to arrive 😍
I could not take delivery of the sofa…
I could not take delivery of the sofa and chair myself as my husband had been taken into hospital but my granddaughter did ... everything went well and we are delighted with the furniture ..... thank you
Gentleman who served us was very…
Gentleman who served us was very helpful and knowledgeable
Had to wait awhile 4 delivery but once…
Had to wait awhile 4 delivery but once it was ready 4 delivery kept up to date and delivery men very helpful and friendly
May use AI-assist with repliesRead more
We are very disappointed with service…
We are very disappointed with service provided by Manager of leicester branch called Mr. ALI. He messed up with my address for delivery. In first he put financial address on delivery address. Then he asked for proof of address to change delivery address and then he put first line of address is correct and post code wrong. So he made my delivery 3 weeks late than they have arranged in first. I really appreciate and happy with the store sales boy called Taha. He gave us good sales service when we visited but disappointed with the manager. And main important thing is he never come over the phone and try to solve the problem. Mr. Ali is very bad manager. Thank you Scs. Never recommend others.

Reply from poltronesofà - Leicester
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