poltronesofà - Leicester Reviews 

2,537
TrustScore 4.5 out of 5

4.6

Unit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB


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Rated 5 out of 5 stars

Purchase in store was easy & straightforward. The item was delivered within estimated time, the delivery was done quickly and efficiently. Very helpful to be able to track the delivery van & know exac... See more

Rated 5 out of 5 stars

My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way. We had a very pl... See more

Rated 5 out of 5 stars

Anita, the salesperson was extremely informative and helpful regarding the various items on sale. I feel I was given an honest review of the suite i chose. The sale process was smooth sailing.

Rated 3 out of 5 stars

Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so... See more

Company replied


Company details

  1. #257 of 396 best companies in Home Furniture Shop

About poltronesofà - Leicester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,537)

17,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anita

Anita, the salesperson was extremely informative and helpful regarding the various items on sale. I feel I was given an honest review of the suite i chose. The sale process was smooth sailing.

25 August 2026
Rated 5 out of 5 stars

Purchase in store was easy &…

Purchase in store was easy & straightforward. The item was delivered within estimated time, the delivery was done quickly and efficiently. Very helpful to be able to track the delivery van & know exactly when they were due to arrive. Very pleased with new sofa.

26 August 2026
Rated 5 out of 5 stars

My husband and I popped to Foss park to…

My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way.
We had a very pleasant buying experience and was offered a coffee whilst making colour/fabric choices.
Looking forward to taking delivery of our new furniture at the beginning of November.

22 August 2026
Rated 4 out of 5 stars

Delivery was a day late but the 2 guys…

Delivery was a day late but the 2 guys were fantastic we were short on a battery pack but the lads got in touch with the office and it should be with me in a few days

19 August 2026
poltronesofà - Leicester logo

Reply from poltronesofà - Leicester

Good Afternoon Rob,

Thank you for taking your time to share your feedback with us.

We are pleased to see that you have had a positive experience with us and that the delivery guys were fantastic.

I am sorry to see that the delivery was slightly delayed for you and that there has been an issue with a battery pack being missing from delivery.

I will chase this with our aftercare department for you in order to have this sent asap if this has not yet been received.

If there is anything else we can assist with please reach out to our aftercare team on 0191 731 3300

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

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