Purchase in store was easy & straightforward. The item was delivered within estimated time, the delivery was done quickly and efficiently. Very helpful to be able to track the delivery van & know exac... See more
Location
Switch locationUnit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way. We had a very pl... See more
Anita, the salesperson was extremely informative and helpful regarding the various items on sale. I feel I was given an honest review of the suite i chose. The sale process was smooth sailing.
Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so... See more
Company replied
Company details
- #256 of 396 best companies in Home Furniture Shop
About poltronesofà - Leicester
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, United Kingdom
- 0191 731 3300
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to wait awhile 4 delivery but once…
Had to wait awhile 4 delivery but once it was ready 4 delivery kept up to date and delivery men very helpful and friendly
May use AI-assist with repliesRead more
We are very disappointed with service…
We are very disappointed with service provided by Manager of leicester branch called Mr. ALI. He messed up with my address for delivery. In first he put financial address on delivery address. Then he asked for proof of address to change delivery address and then he put first line of address is correct and post code wrong. So he made my delivery 3 weeks late than they have arranged in first. I really appreciate and happy with the store sales boy called Taha. He gave us good sales service when we visited but disappointed with the manager. And main important thing is he never come over the phone and try to solve the problem. Mr. Ali is very bad manager. Thank you Scs. Never recommend others.

Reply from poltronesofà - Leicester
Poor logistical planning for delivery
The actual delivery went smoothly, but the changing of delivery time slots throughout the day was shoddy. Not the drivers fault but the logistics were poor. Those poor drivers were sent almost past our house to another delivery. They were as frustrated as we were!

Reply from poltronesofà - Leicester
Anita knew her job very well and we…
Anita knew her job very well and we were very happy to deal with her
Came within time frame was friendly and…
Came within time frame was friendly and didn't take long to put settee together
The day of arrival
The day of arrival, they arrived nice and early in the day, so I could do other things afterwards.
They worked efficiently and were polite and cheerful.
Very nice crew set everything up and…
Very nice crew set everything up and removed all packaging great service
New Sofa and Chair
Very pleased with our new sofa and chair. Great quality and fits perfectly into the living room.
We visited the store at Fosse Park in…
We visited the store at Fosse Park in Leicester
Brilliant service from Abdul and Ali
Keep up the good work excellent from start to finish
Excellent service from entering the store to having furniture delivered D G Voss
Service and delivery very good
Service and delivery very good - sofa great.
Only one downside - when trying to make contact by phone took a very long time. Despite leaving message for call back had to ring again.
Otherwise perfectly satisfied.

Reply from poltronesofà - Leicester
From choosing the sofa instore to the…
From choosing the sofa instore to the delivery, keep informed all the way along. The delivery crew Simon and Kevin were great. Really Friendly lads. The quality of the sofas are outstanding, even the lower priced ones. Would recommend
We had up to date notifications of…
We had up to date notifications of delivery times to the minute. Team were very efficient and friendly setting up our furniture
I was very well assisted with my…
I was very well assisted with my purchase and delivery.
New sofaVery pleased with the delivery most…
Very pleased with the delivery most polite,sofa was all un wrapped and rubbish took away .
3 men arrived very promptly one came to…
3 men arrived very promptly one came to take images of the hall way & where the sofa was going to put in
Never seen that happen 👍before happy with the service & my sofa 👍
Spencer was really helpful and…
Spencer was really helpful and informative, he wasn’t pushy with trying to make a sale and gave us great advice
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







