Thee whole process went really well. We were contacted day before and morning of delivery. The delivery men were great from taking away rubbish and putting the sofa and chairs together. I am very plea... See more
Location
Switch locationUnit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
After waiting 16 weeks my settee,s upholstery is terrible creases and bumps looks worse than the one I I changed it for and I am waiting to see how they proceed with my complaint. delivery personnel... See more
Company replied
right from the off staff were extremely friendly and not in your face. one of then staff, Simon, asked if we needed help and after hearing our request pointed us in the right direction as well a... See more
When entering the store I was greeted by Andrea. Andrea was very helpful, knowledgeable, and never pushy. She gave me plenty of time to look around and consider my options, and I never felt pressured... See more
Company details
- #253 of 399 best companies in Home Furniture Shop
About Poltronesofa - Metro 2
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.6
Excellent
3k reviews
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The company was 5 star
The company was. Great.informed me ever step of my delivery date and beyond
28 June 2026
Great service
Great service. Delivered two weeks early. Professional install and setup. Love it
28 June 2026
The Italian touch and the warmth of…
The Italian touch and the warmth of staff makes always the difference….
Good impact in my first visit on the store !!
30 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After waiting 16 weeks my settee,s…
After waiting 16 weeks my settee,s upholstery is terrible creases and bumps looks worse than the one I I changed it for and I am waiting to see how they proceed with my complaint. delivery personnel were good.
27 June 2026
Reply from Poltronesofa - Metro 2
Good Morning David,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your furniture and the interiors.
If you have not already done so then you can report this to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all relevant information and fully review this for you.
Many thanks,
Poltronesofa at ScS
Social Media Team
Professional and dedicated staff
27 June 2026
Reply from Poltronesofa - Metro 2
Good Afternoon,
Thank you very much for your time today, it was lovely speaking with you and we really appreciate your feedback.
We hope that you continue to enjoy your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service and advice
Great service and advice. The men who delivered and put up the settee were very friendly and helpful
30 June 2026
Corner suite delivery and installation
Delivery and installation was chaotic and rushed resulting in missing support feet, screws not tightened, lack of care and attention to the product, no plan for a good installation and couldn't wait to leave, resulting in missing parts and a 3 week wait until a fitter comes out to fit and check all fittings properly, then, hopefully we can use our suite. this has greatly let down the store and us, the customer.
The staff and store at metro centre were excellent throughout but have been let down by substandard delivery and installation process.
24 June 2026
Reply from Poltronesofa - Metro 2
Good Morning Mr Charlton,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to read about your experience with the delivery crew and how this felt rushed, causing issues with the installation of your sofa.
I can completely understand how frustrating this must have been for you.
It is noted that a service has been raised and the required part has been placed on order. An appointment has been booked for a technician to attend on 13/07 as this allows time for the part to arrive ready to be fitted.
Again I apologise for any inconvenience caused.
If you have any questions on the meantime then please contact our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service.
The staff were very friendly particularly Lesley who dealt with us. Very informative and professional. Good range of products.
24 June 2026
Thee whole process went really well
Thee whole process went really well. We were contacted day before and morning of delivery. The delivery men were great from taking away rubbish and putting the sofa and chairs together. I am very pleased with the product
28 June 2026
Communication was great
Communication was great, delivery guys were respectful and helpful
26 June 2026
They did a brilliant job very happy…
They did a brilliant job very happy with service thank you
27 June 2026
No pressure to make a decision and…
No pressure to make a decision and helpful when we did
23 June 2026
The delivery team were professional…
The delivery team were professional helpful and courteous
26 June 2026
Great service and delivery
I was worried that my porch is narrow but the 3 seater came in 4 parts and easily fit. Sofa was clicked togethet in minutes job done and i love it. It was a red hot day so gave the guys a cold can of pop each when they left.
26 June 2026
We were allowed to browse without…
We were allowed to browse without feeling pressured but were able to ask advise about different sofas
23 June 2026
The sofa & chair arrived on time but…
The sofa & chair arrived on time but there was an issue with part of it - this has been reported to the company and they are sending a technician but not for a further 4 weeks.
While we are happy with the sales and delivery service we are unhappy with the length of time for the remedial action.
25 June 2026
Reply from Poltronesofa - Metro 2
Ciao Mrs Moore,
I hope you are well and thank you for your review.
I am very sorry that you have an issue with your furniture following your delivery.
I can see that this has been raised with us an a technician appointment has been arranged.
I apologise that the date for this is a little longer than you may have hoped for but rest assured we will look to resolve this for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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