Clem the assistant who looked after me helped me choose the furniture which was right for me. He recommended alternatives and took time to understand what I was looking for. Purchased my suite and b... See more
Location
Switch locationUnit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the s... See more
Polite welcome as soon as we walked into store. Clem was very knowledgeable about the sofas and my very specific needs that i requested were met. Clem was very polite and sociable, very clear on o... See more
Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delive... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Metro 2
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and professional service
21 August 2026
Clem the assistant who looked after me…
Clem the assistant who looked after me helped me choose the furniture which was right for me. He recommended alternatives and took time to understand what I was looking for.
Purchased my suite and brought my sister back who also purchased a sofa after help from Clem. Great customer service
15 August 2026
Great customer service
The furniture arrived earlier than expected and the service was very good. The delivery guys set everything up within 10 minutes and did a great job. Thanks
19 August 2026
No pressure to purchase,salesman was…
No pressure to purchase,salesman was available when needed and responded appropriately to all questioms about purchase,style,colours and delivery
12 August 2026
New home sofas
Polite welcome as soon as we walked into store.
Clem was very knowledgeable about the sofas and my very specific needs that i requested were met.
Clem was very polite and sociable, very clear on our options and delivery service.
18 August 2026
All went well
Visited Metro centre branch on 10th August
Served by Josh who was spot on and very knowledgable
Everything went well ordered sofa and 2 chairs
10 August 2026
Very friendly staff and delivery team…
Very friendly staff and delivery team were fantastic
14 August 2026
Very friendly service and excellent…
Very friendly service and excellent communication. Ever so helpful. Thanks
12 August 2026
Friendly welcoming experience
Friendly welcoming experience.
Professional and knowledgeable about our choice of furniture navigating our full purchase experience
11 August 2026
The guy serving us was very attentive…
The guy serving us was very attentive and provided us with all the information we needed to make our decision
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Metro 2
Good Morning
Thank you for taking your time to leave us a review.
We are pleased to see that you have had a positive experience with us.
I have attempted to contact you today to see if there was any comments that could help us improve our service in the future.
f there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Late delivery but the driver explained…
Late delivery but the driver explained the problem, very quickly offloaded and installed, rubbish taken away
9 August 2026
Delivery earlier than expected but…
Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delivery guys were good and we had plenty of notifications on the day and tracking of the delivery was good. Sofa had a dirty mark on it . The delivery people used there own kit to get the mark out and seems to have worked . Still waiting on call from after care team but I think that's because Sunday they are closed .
9 August 2026
Excellent customer service from start to finish
Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the sofas we wanted. Even paying the remainder of our balance at another store. The staff were so polite. Shuck my hand & thanked me for my custom. Delivery team polite, fast & efficient. We love our new furniture, excellent purchase.
9 August 2026
It was a fantastic experience
It was a fantastic experience. From the moment we entered the shop right through to the purchase of the recliner chair, Lesley is an asset to your company. She never tried rushing us etc, she was so pleasant and helpful.
1 August 2026
Hi on time and very helpful and polite
Hi on time and very helpful and polite. Also took all packing from sofas away.
8 July 2026
Not happy
Almost £3000 for a sofa that came with marks on absolute disgrace 😕
Staff in store during purchase amazing
31 July 2026
Reply from poltronesofà - Metro 2
Good Morning Joanne,
Thank you for taking your time to leave us a review
I am pleased to hear that you had such a positive experience with our in-store team during your purchase however, I am very sorry to learn that your sofa arrived with marks, especially given the significant investment you've made. We completely understand how disappointing this must have been.
This is not the standard of quality we aim to deliver, and we'd like the opportunity to investigate this further and put things right. If you haven't already done so, you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Good communication throughout both…
Good communication throughout both during purchase and delivery.
Polite and respectful guys.
Product meets expectations
4 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.