Clem the assistant who looked after me helped me choose the furniture which was right for me. He recommended alternatives and took time to understand what I was looking for. Purchased my suite and b... See more
Location
Switch locationUnit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the s... See more
Polite welcome as soon as we walked into store. Clem was very knowledgeable about the sofas and my very specific needs that i requested were met. Clem was very polite and sociable, very clear on o... See more
Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delive... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Metro 2
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.6
Excellent
3k reviews
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Reply from poltronesofà - Metro 2
Good Morning Pourla,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Staff in store helpful not pushy…
Staff in store helpful not pushy quality of goods excellent n delivery lads were good friendly quick in assembling settee n chair
30 July 2026
Helpfull in store staff
30 July 2026
Great service in store and delivery…
Great service in store and delivery driver was spot on and helpful.
29 July 2026
Love the sofas
Love the sofas, lovely leather, good colour and comfortable, not to mention very reasonable price.
29 July 2026
Poltronesfa staff polite and helpful
Poltronesfa staff polite and helpful. Lovely sofas, delivered on time, delivery very slick. Delivery guys very polite and professional. They covrered carpets where they were walking.
29 July 2026
Really friendly lads and went out there…
Really friendly lads and went out there way to get it in by having to take a door off and making sure it was where I wanted it .Love the sofa
1 August 2026
Amazing the guys where so fast and…
Amazing the guys where so fast and affichant we are in love with the sofas thank you so much
31 July 2026
Nice costumer service
Nice costumer service. Great choice of sofas available and lovely designs. Will recommend
28 July 2026
Staff were very helpful and polite…
Staff were very helpful and polite found what I was looking for so put order in
30 July 2026
Quality check
The sofa are not quite right. I have emailed but not received a response. I don’t want to put anything on website in. add this affects others considering v buying your furniture. Can you help please
29 July 2026
Reply from poltronesofà - Metro 2
Good Morning Irene
Thank you for your review
I am sorry to see that there are concerns with your furniture and that they are not quite right.
If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Many Thanks,
Lauren - Poltronesofà at ScS
Social Media Team
Made to feel welcome and answered all…
Made to feel welcome and answered all our questions and queries
29 July 2026
Relaxing atmosphere usually in…
Relaxing atmosphere usually in furniture stores the salesman locks straight onto you it went found it relaxed to look around at leasure and someone to help when required. Ordinary helpful people
28 July 2026
Two Locations, Two very different experiences
We liked two different sets of sofas at Team Valley location but as the floor piece on clearance had already sold out, we needed to visit the Metro Centre retail outlet to see the clearance sofa. As the sofa was available and we liked it, we considered buying from the same location for the sake of convenience. The sales lady did not have product knowledge and was very passively rude. She did and said many things which were offensive. We ended up not placing our order from Metro Centre location and returned to Team Valley the next day to order with a lovely team, who treated us with respect.
19 July 2026
Reply from poltronesofà - Metro 2
Good Morning,
I hope you are well and thank you for taking the time to share your feedback.
I am pleased to see that our Team Valley store provided you with a welcoming and respectful experience, and that they were able to help you find the right sofa.
However, I'm very sorry to learn about your visit to our Metro Centre store and the level of service you received. The the lack of product knowledge and the manner in which you were treated is not the standard we aim to provide, and we understand how disappointing this must have been.
Please accept my apologies for this and I will ensure that your comments are received by the relevant team, to help us improve moving forward.
Thank you for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service the assistant Tom was very helpful we purchased it there and then.
Went into the furniture store and was met by Tom he took us straight to the Argenta suite what we wanted all I can say is it was Excellent service purchased it straight away.
28 July 2026
App not great, but delivery was
The message and app sent on Saturday morning did not match which meant I was unsure as to when Sofa would be delivered. However I was contacted by phone - delivery guys stated they would deliver within the hour which they did. They were great! Sofa installed quickly exactly where I wanted it and tested to make sure all ok. When asking me to sign, explained what for. Love the sofa it’s perfect, and very comfortable. Thank you
26 July 2026
Reply from poltronesofà - Metro 2
Ciao Janet,
I hope you are well and thank you for providing your review.
I am pleased to see that your overall experience with us was positive but am sorry that there was differing information provided from the message received on the day of delivery and the app.
I am glad to see that the Delivery Crew provided a positive experience to you too and were informative on what they were requesting you to sign for.
I am pleased to see that you love your sofa and that it is very comfortable.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
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