Poltronesofa just cannot be faulted from start to finish. We were welcomed in store we placed our order for our suite it actually was ready a week earlier than the due date. The two lads that delivered it were amazing they carried into room where it had to go fixed legs to it and at the end of delivery they took all packaging away. We would recommend poltronesofa to everyone. We are delighted with ours it’s just beautiful.

The customer service whilst in store was fantastic, whilst while taking receipt of delivery one of the delivery team was very unfriendly, the young lad who put the suite together was very friendly and well mannered however I felt it was rushed and certainly not done to a reasonable standard, I have since been back in touch about the quality of the future we paid nearly £4000 for with quite a few faults again this all has to be done online sending photos nothing but an absolute chew. We’ve managed to make an appointment however it is a while away due to the lack of appointments.

Quick delivery, all was delivered on time. Staff were very helpful when choosing the right sofa & the process was quick & simple.

The employee we spoke too to order the sofa was amazing her name was Tricia from the Gateshead branch, made everything so straight forward.

The staff were really friendly and took the time to explain everything thoroughly.

Smooth and fast unpacked and in position in minutes.

The sales person was very helpful and informative at the outset and the estimated delivery date given was accurate. We had clear communications from the delivery contractors including an email 1 week before delivery, another the night prior to delivery and then again on the morning and once loaded I could track the van. We're very pleased with the service from everyone we have had contact with and we're also very happy with our sofas.

Driver's were prompt and kept us informed set the furniture up a treat we are well pleased.

Fabulous sofas. Amazing service and Ronnie and Ronnie the delivery men were brilliant too. Would totally recommend. We are so pleased 😁

on time and informed in advance, efficient and professional and quick and tidy

Very helpful and knowledgeable about all the products on show.

The assistant manager was great she explained everything, wasn't pushy, went through loads of different options etc which made our choice so much easier.
Flawless experience thanks once again.

Wonderful experience

Helpful sales person and wonderfully considerate delivery guys.

Great service with a smile . Didn’t feel rushed and plenty of time to compare . Thanks you

Really pleased we weren’t latched upon by a sales person when we walked in. This enabled us to have a good look around. Our sales person Steph was very good and left us to browse and discuss and helped out when needed she was very knowledgeable. Eventually we got there and ordered. Thank you

We were kept up to date with the delivery details. Telephone call on the day to ask if they could come earlier than expected which was great. Quick and efficient and all packaging taken away. 2 very nice men.

Right from the start on engaged with a lovely man called Tom he was very patient from start to finish in and out in 30 with my new sofa

The team are polite,helpful and professional which enabled my wife and I to feel comfortable and able to make the right choice for our needs.
So looking forward to our furniture to arrive.

Got a text early in the morning, then a follow up phone call to say they would be with us within a hour, on delivery the took less than 15 to deliver and set up, took all the packaging, a team of three were very polite and professional, well done too all