Clem the assistant who looked after me helped me choose the furniture which was right for me. He recommended alternatives and took time to understand what I was looking for. Purchased my suite and b... See more
Location
Switch locationUnit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the s... See more
Polite welcome as soon as we walked into store. Clem was very knowledgeable about the sofas and my very specific needs that i requested were met. Clem was very polite and sociable, very clear on o... See more
Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delive... See more
Company details
- #257 of 394 best companies in Home Furniture Shop
About poltronesofà - Metro 2
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.6
Excellent
3k reviews
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We got looked after by a very…
We got looked after by a very knowledgeable Clem who was very helpful and answered all our questions.
4 July 2026
Very pleased with the service.
Very pleased with the service from the shop experience to delivery everything was spot on. Shop assistant Lesley in Gateshead was very helpful and efficient. Sofa was delivered 6 weeks earlier than expected and the 2 Ronnie's who delivered and unpacked the sofa were excellent. Well done.
8 July 2026
The team were pleasant the service team at Metro centro were excellent in explaining workings of the furniture and financial options also.
The team were pleasant, ealy professional and quick to set up our chair and sofa they were very careful whilst bringing furniture into the house.
7 July 2026
Andrea was great can't wait to take…
Andrea was great can't wait to take delivery of my new sofas
7 July 2026
Quick and swift from beginning to end
Greeted by a salesperson when I entered the store who briefly explained what they sold and that I could choose any fabric. I was able to browse without being followed around by a sales person, which is a massive plus from me.
Once I knew what I wanted, the transaction from there was swift and didn’t feel confused by anything being said.
2 July 2026
They were two lovely lads very helpful…
They were two lovely lads very helpful set it up lovely didn't mind the son keep talking to them and my dog wanting strokes
4 July 2026
Very pleasant young man they arrived…
Very pleasant young man they arrived earlier than expected didn't mess around put everything together and checked everything before leaving
4 July 2026
Tom in the showroom
Tom in the showroom, (Gateshead), he's a very patient and knowlegeable salesperson, (I picked his brains....he deserves a pay raise ; )
I am returning to the N.E. to live after many years in the USA and setting up a new home was a bit daunting but Tom made the furniture buying easy....I'll be back to see what you've got in the 'arm chair' line one of these days. Not sure of the purchase date as I'm not where I have my paperwork, it was in May 2026.
Hope to make the 'final' move in the next 6 months.
Thanks again Tom !
20 May 2026
Great experience
Great experience! Delivered earlier than expected, the sofas are of good quality and the 2 delivery men were very nice and cautious (J & L). Thank you to them.
27 June 2026
First class experience
The time Clement, the salesman, spent with us, the advice and suggestions, helped us make the right choice.
27 June 2026
The company was 5 star
The company was. Great.informed me ever step of my delivery date and beyond
28 June 2026
Great service
Great service. Delivered two weeks early. Professional install and setup. Love it
28 June 2026
The Italian touch and the warmth of…
The Italian touch and the warmth of staff makes always the difference….
Good impact in my first visit on the store !!
30 June 2026
May use AI-assist with repliesRead more
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After waiting 16 weeks my settee,s…
After waiting 16 weeks my settee,s upholstery is terrible creases and bumps looks worse than the one I I changed it for and I am waiting to see how they proceed with my complaint. delivery personnel were good.
27 June 2026
Reply from poltronesofà - Metro 2
Good Morning David,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your furniture and the interiors.
If you have not already done so then you can report this to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all relevant information and fully review this for you.
Many thanks,
Poltronesofa at ScS
Social Media Team
Professional and dedicated staff
27 June 2026
Reply from poltronesofà - Metro 2
Good Afternoon,
Thank you very much for your time today, it was lovely speaking with you and we really appreciate your feedback.
We hope that you continue to enjoy your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service and advice
Great service and advice. The men who delivered and put up the settee were very friendly and helpful
30 June 2026
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