When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .
Location
Switch locationUnit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
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See what reviewers are saying
We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked. As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and k... See more
The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there t... See more
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... See more
Company replied
Company details
- #254 of 400 best companies in Home Furniture Shop
About poltronesofà - Middlesbrough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, United Kingdom
- 01642 779150
4.6
Excellent
2k reviews
Asks customers to review
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Visited store to ask question about…
Visited store to ask question about finance Paula answered all questions about products in the store.She helped us choose the furniture we wanted and went through all options very informative and very pleased with service
30 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong specification of sofa delivered
We had no problem at all when looking around the showroom and selecting our sofa - the sales assistant was very helpful.
However, the wrong sofa was delivered. We had requested one with a footrest, and it was delivered without.
We have since been told that there is nothing that can be done as we should have checked the order confirmation.
The order confirmation uses lots of abbreviations (how would we know what they mean?) and does not even give the name of the sofa. It has a photo of a sofa which, at quick glance, looks like the sofa we ordered, unless you look closely for the specific differences.
Very disappointed as this was not a cheap piece of furniture, and will put us off using SCS again.
30 May 2026
Reply from poltronesofà - Middlesbrough
Ciao Julie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry that you were disappointed in your furniture and that this is not as expected when it arrived with you.
It is noted that you have spoken to the store who have reviewed the details and confirmed that the furniture is correct as per your order document.
Again I am sorry for any upset caused and that this outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Absolutely brilliant service
Absolutely brilliant service - i was kept informed about my delivery throughout. The delivery men where very careful & polite.
2 June 2026
Purchased sofa
Purchased sofa, that went fine, promised delivery following Friday never turned up. On complaining promised refund of delivery charge, still waiting over 2 weeks later.
Perhaps spend less money on silly TV ads and more on customer service !
9 May 2026
Unprompted review
Reply from poltronesofà - Middlesbrough
Ciao,
I hope you are well and thank you for taking the time to leave us your review.
At the moment due to no account details being provided i am unable to review your account to look into the refund you had discussed with the store due to the delay.
Please reach out to the store your order had been placed with for this to be looked into further or please feel free to contact our Aftercare department on 0191 731 3300.
Kind Regards
Poltronesofa
Social Media Team
Fabulous sofa
Helpful staff not pushy very genuine lots of choice of style size colours and fabric and leathers .usual wait for it to be made and delivery went very smoothly with great delivery team phone call on the day giving times of delivery and all done with no rubbish left behind . I would recommend them to everyone
28 May 2026
Excellent service
Got warning when settee due for delivery,Guys were very good who delivered it.Took about 3 months from ordering to delivery but were wane it would.Overall well impressed from start to finish
21 May 2026
Great suite smashing delivery men
27 May 2026
Nice choices, Delivery delays
Liked
Staff in store friendly
Choice of fabrics
Delivery men good
Sofa looks lovely
Dislike
Was told delivery 10 to 12 weeks
At 10 weeks given delivery date week ahead so paid off sofa balance.
Then immediately told delay. Thought maybe week or two.
Took further 6 weeks before delivery. Have been verbally promised refund of delivery for delay.
Pleased to say promised delivery refund been paid
27 May 2026
Reply from poltronesofà - Middlesbrough
Good Afternoon Linda,
Thank you for taking the time to leave your 3* review along with your likes and dislikes, Thank you for providing this feedback.
I am sorry to hear you had been faced with a delay with your furniture leading to a longer lead time than expected. As pre delivery/delivery's is dealt with by the stores directly i have reached out to the store to request contact to be made in regards to the refund you advised the store had discussed with you.
I hope this helps.
Many Thanks
Poltronesofa at ScS
Very helpful
The salesman who helped us was great. His name is Neil and he was extremely helpful. Very happy with the service 👍
28 May 2026
The first thing I noticed was the way…Middlesbrough
The first thing I noticed was the way they helped me with my choice of furniture always happy and helpful thank you very much
19 May 2026
sales
we were greeted by your salesman Conner who we found very knowledgably and helpful.
22 May 2026
Worth the wait
Item ordered in Jan ...after taking our time in shop deciding ...helpful staff here without any pressure. Long wait until May but lovely sturdy sofa & pleased with colour. Delivery slightly earlier than expected but all went smoothly, the men were helpful & polite, speedy too.
14 May 2026
I like the products we ordered on 12th…
I like the products we ordered on 12th Jan but the wait for building of the leather recliner with power pack and delivery was rather long . It came on 7th May nearly a full 4months which was rather long. Once upon a time 8weeks was about the norm. The products are very good though
8 May 2026
Reply from poltronesofà - Middlesbrough
Ciao Mr Ashley,
I hope you are well and thank you for taking the time to share your feedback with us.
We are pleased to see that you are happy with your furniture however I would also like to apologise that you were disappointed in the lead time for your delivery.
As the furniture is made to order we do provide an estimate for when this will arrive at our Distribution Centre however as it is an estimate it can change by 4 weeks either side.
We appreciate your comments and will ensure that this is received by the relevant teams.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very attentive staff
Very attentive staff
Looked after well, offered refreshments and gift when leaving
14 May 2026
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