poltronesofà - Northampton Reviews 

1,723
TrustScore 4.5 out of 5

4.6

Unit E Riverside Retail Park, NN3 9HY Northampton, Northamptonshire,, GB


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Rated 4 out of 5 stars

Good choice of furniture, good choice of colours and fabrics. Helpful store staff. Delivery time was quite long but we were made aware of that on order. Delivery date was confirmed, 6 days later... See more

Rated 5 out of 5 stars

From choosing our sofa and chair to careful delivery it was a pleasant experience. Love our new furniture. Staff at the store were considerate and patient.

Rated 5 out of 5 stars

Mia greeted us straight away at riverside Northampton store. She was very inviting with a gentle and friendly approach. She asked the right questions showing us sofas but allowed us room to move as we... See more

Rated 5 out of 5 stars

Enrique at Riverside Northampton was very helpful knowledgeable and answered all our questions as they arose. Friendly environment with no pressure .A pleasant show room which was comfortable for vie... See more


Company details

  1. #257 of 395 best companies in Home Furniture Shop

About poltronesofà - Northampton

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit E Riverside Retail Park, NN3 9HY, Northampton, Northamptonshire,, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,723)

17,646 reviews in the last 12 months

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Rated 5 out of 5 stars

SCS Riverside…

As we entered SCS Riverside Northampton, we were greeted by Waliur. No pushy salesman talk at all. When we found something we liked, Walmiur's knowledge and helpfulness was much appreciated. Simple process to order our new furniture.
Well done Walmiur and SCS.

23 May 2026
Rated 3 out of 5 stars

We wanted to buy a sofa

We wanted to buy a sofa, but the salesperson literally followed us around and we nearly walked out. We did buy because we found what we wanted, but it’s very annoying in a shop when people won’t leave you alone.

20 May 2026
poltronesofà - Northampton logo

Reply from poltronesofà - Northampton

Ciao Graham,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback following your visit to store.

We do expect that the team are friendly, professional and helpful at all times so please accept my apologies if this did come across in a negative or pushy manner on your visit.
This is not what we would expect for our customers and I will ensure that your feedback is received by the team.

Thank you very much for your order with us and we will be in touch when this is ready for delivery.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

We recently purchased a sofa and…

We recently purchased a sofa and received outstanding service from Waliur. He was extremely helpful, knowledgeableand patient throughout the whole process. Over the course of two visits, he took the time to understand exactly what we were looking for and guided us towards the right choice without any pressure.

His expertise and attention to detail made the experience smooth and enjoyable and we’re absolutely delighted with our new sofa. Excellent customer service from start to finish. Highly recommended!

4 May 2026
Rated 5 out of 5 stars

Second to none customer service from Ally

It was an absolute pleasure to visit Poltronèsofà and have the assistance and advice of Ally, who was so intuitive it was unbelievable. I had no idea what I wanted so we started a process of elimination of what I didn’t want. Ally was so knowledgeable that I soon had my selection down to two suites, but struggled to choose which one. There was no pressure from Ally, only sound advice. A perfect example of brilliant customer service.

It was so refreshing not to have to deal with a pushy hard selling salesman as I had done in the previous store, that had put me off so much that I walked out vowing never to buy anything from that store.

I also had a lovely conversation with Sharron who was equally helpful. My final choice was easy to make thanks to these amazing ladies, whose understanding and people skills made my whole experience at Poltronèsofà an exceptional one.

I would honestly recommend visiting this store and if you get Ally or Sharron you have got a winner! They are an absolute credit to this company.

Just looking forward to receiving delivery of my new sofa and chairs.

2 May 2026
Rated 5 out of 5 stars

Very courteous and polite young man

Very courteous and polite young man , firstly welcomed us to store
Then explained all the different aspects and offers and then we wandered around at our leisure!
Found my choice, and then he took my order!
Very nice shopping experience, thanks

8 May 2026
Rated 5 out of 5 stars

Very friendly knowledgeable staff

Very friendly knowledgeable staff, didn’t pester us, let us wander & make our own choices but kept asking if we were ok, Enriquez only approached us when I caught his eye & we were ready to order. No hard sell, perfect,

4 May 2026
Rated 5 out of 5 stars

Excellent Start

We were treated in a very friendly and efficient way by Mia (who we learned during our interaction), was a new employee. However had she not been subject to having her work checked by a more experienced colleague, we would have been unaware, such was the professionalism she showed during our visit.

19 April 2026

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