From the moment we visited the store to the delivery and installation of our sofas, the communication was excellent throughout. Every member of the team was helpful, professional, and kept us informed every step of the way.

We are absolutely delighted with our new sofas. They have transformed our front room, making it feel much more spacious, comfortable, and welcoming. We also discussed our family’s needs with the store team, including the fact that we have an autistic child. As a result, there are times when one of us ends up sleeping on the sofa, so having these incredibly comfortable recliners has been a complete game changer.

The quality, comfort, and service have all exceeded our expectations. We couldn’t be happier and would highly recommend them to anyone looking for new furniture.

I can only comment on how well it went in the store.
I received extremely helpful assistance and it was a pleasure to deal with the gentleman who really helped me and I have purchased a armchair.

Great service very informative no pressure, felt as a individual

The staff were very helpful they made me sit for a While to see how it was

Your staff was really helpful, told her what I was looking for, and she showed me several settee & chairs was over the moon on choosing one, plus the colour, will be recommending to my friends

Great service from start to delivery

On time, very quick and efficient and very polite delivery service.

Great experience from start to finish. The member of staff who helped me (Garry) was friendly and knowledgeable without being pushy, which I really appreciated. He gave me the information I needed, let me take my time, and helped me find exactly the sofa I was looking for. The whole process was quick and straightforward. I’d definitely recommend this shop to anyone looking for a hassle-free experience.

Really happy with the furniture, a bit hit and miss on delivery date but got there in the end.

Very efficient and friendly

We have just bought our new sofa and couldnt be happier with the service we received from Garry. He was so friendly and helpful and just a credit to the store. We were also very Impressed with the store itself, so much choice and high quality products. Would highly recommend to buy from this store.

I ordered 2 couches a 3seater and a 2 seater. When I ordered them I shown the salesman pictures and video of where they needed to be delivered to, I was informed it would not be a problem. When I was informed of the delivery date I telephoned the store and explained exactly where they needed to make the delivery and again I was told that it would not be a problem. I was telephoned at 6.30am and told they would be there for 7am. When 2 big guys turned up they refused to make the delivery said it was like going through a wood, it's 50 yards down a canal path. Within the last 8 weeks Wren have delivered a full kitchen and Easy Bathrooms have delivered a full bathroom, builders have delivered tons of building materials all with no problem SCS any excuse not to do the job they have been paid for. Once tbdy have got your money they don't give a 💩. I am 78 years old and now they expect me to move 2 couches from the footpath 🤬🤬.

All staff were so helpful and friendly. No pressure and encouraged to wander round at leisure. There is a massive choice of colours and combinations.

Avoid at all costs! My dad is nearly 80 and ordered two sofas he showed the salesman where it was to be delivered to by showing him photo & video because access is via a pathway. He was told on a number of occasions it would be no problem. Prior to delivery he called and advised of the path leading to property and again was told no problem. 2 big guys arrived to deliver yesterday they said would not consider attempting delivery. My dad was stunned, the path is really not that bad it’s almost amusing these guys wouldn’t attempt it. Within 24 hours they have now informed him if he wants a refund he will have to contact the ombudsman. Despite explaining and checking multiple times regarding access, the salesman had him sign a contract stating they are in their right to not deliver but did not explain the exclusions or he would never have ordered. The store manager now claims that the salesman no longer works for them (very convenient).
I cannot believe this is how they treat any customer.
Poor salesman not treating customers fairly
Poor customer services, lost for words

Keeps you up to date with times etc. .the delivery men were nice and polite and efficient

We went to look on the bank holiday Monday and made a short list. We then visited the store at Elk Mill Retail Park, Oldham on Saturday. The staff member was polite and curteous, when we asked for assistance he was brilliant. We had been talking privately about the cat and the sofa, the sales assistant asked if we had concerns about our cat and we admitted that he had previously clawed the furniture. He then told us about a fabric that was more animal proof, showed us samples, taking them to the natural light and told us about insurance that may cover that problem. There was no big sell or pushy salesman, he was polite and informative. We did order a suit and left feeling very happy with the service that we received. I wish I could remember his name but he was a credit to the store.