Great range of sofas. Sales staff are excellent in assisting and helping you choose. Very clear explanation of colour choices and fabric and leather ranges. Excellent customer service from Garry who p... See more
Location
Switch location13 Centre Retail Park, Broadway, OL2 5HX Oldham, Lancashire,, GB
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See what reviewers are saying
Great experience from start to finish. The member of staff who helped me (Garry) was friendly and knowledgeable without being pushy, which I really appreciated. He gave me the information I needed, le... See more
Salesman was really helpful and helped us pick the suite we wanted . Delivery on time as promised. Delivery men were excellent and helpful. We are very happy with the quality and appearance of th... See more
We went to look on the bank holiday Monday and made a short list. We then visited the store at Elk Mill Retail Park, Oldham on Saturday. The staff member was polite and curteous, when we asked for a... See more
Company details
- #256 of 396 best companies in Home Furniture Shop
About poltronesofà - Oldham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
13 Centre Retail Park, Broadway, OL2 5HX, Oldham, Lancashire,, United Kingdom
- 0161 925 3700
4.6
Excellent
2k reviews
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The staff were very helpful
The staff were very friendly and helpful, without being too pushy.
James,the manager and Abdul were very professional with a good knowledge of their products.Their more relaxed approach( which I would prefer rather than someone following me around) enabled me to look around and try out the furniture at my own pace, which took some time and a second visit ,as there are
so many styles and fabrics to chose from
My only grievance is, if I order a style, and I want it in the same type of fabric, just a different shade,there is and additional charge of £50. If I was chosing a leather covering, or a more expensive fabric, then I would expect to pay more.I really don't understand why, when the suite is being made anyway, why it has to cost £50 extra, because it isn't the colour,but same fabric type as on display in the showroom.
10 June 2026
Bev at the elk mill wonderful.
Bev at the elk mill , Oldham store , was amazing!
I love how she is friendly rather than hard sell.
She spent time with me on two visits to make sure I got the perfect sofas.
She is an asset to SCS.
I can't wait for August now for delivery!
22 May 2026
Great service, Abdul was very knowledgeable and talked us through everything
Great service
3 June 2026
Abdul was really helpful and…
Abdul was really helpful and knowledgeable.
He helped with picking the colours, design and style and made sure it fit to my requirements of the room.
Service and staff were exceptional.
30 May 2026
May use AI-assist with repliesRead more
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Delivery experience
Sales staff were friendly and helpful and we are very happy with the furniture, however the delivery was a joke really, two days before it was due we received texts and emails saying it would be delivered a day earlier than stated previously and given a half hour slot late afternoon but they never turned up, no contact, no explanation, got in touch with store the next day they couldn't give a reason but said it was due that morning, that never happened either, got delivery a week later, lots of fun though sat on the floor for a week when you're in your seventies.
28 May 2026
Reply from poltronesofà - Oldham
Ciao Steve,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to read about your delivery experience and that this did not go ahead on the original date as planned. I can completely understand any frustration and apologise sincerely for the inconvenience that this must have caused.
I will certainly pass on your feedback to our Distribution Centre as this helps us to improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from poltronesofà - Oldham
Good Afternoon,
Thank you for your review and for taking the time to speak with me today.
We’re pleased that you had a positive experience with us on your recent visit to store.
If you do think of anything that we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The price on the sofas was very good…
The price on the sofas was very good and customer service was brilliant
30 May 2026
We were made to feel welcome and heard
We were made to feel welcome and heard, every question answered every concern resolved and after three visits to make sure we made the right choice, we cannot be more happy with the service we received at the store
28 May 2026
The guy who helped us was brilliant.
29 May 2026
Brilliant service from the start to the…
Brilliant service from the start to the delivery. Would thoroughly recommend SCS.
Thank you
28 May 2026
Oldham Abdul
Oldham Abdul. Very friendly and helpful. Could not get a clear answer in why you charge £400 pounds extra for a change of colour on the leather on a yet to be built sofa?!
27 May 2026
Reply from poltronesofà - Oldham
Ciao Allen,
I hope you are well.
Thank you for your feedback following your visit to store. I am pleased to see that you found Abdul to be friendly and helpful.
The price can vary depending on the chosen leather option and required colour. Leather is a natural product and requires different processes to achieve the required colour.
All prices of the fabrics and leathers can be found on our website.
Thank you very much for your order with us, we appreciate your custom and will reach out as soon as this is ready for delivery.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Staff were very helpful and patient as…
Staff were very helpful and patient as we asked lots of questions they gave us good advice about the material we chose for our sofa due to having 3 dogs.
27 May 2026
Very pleasant and professional without being pushy for a sale made us feel very welcome and comfortable
The sales person who we dealt with on both occasions were very friendly very professional made us feel comfortable and let us decide in our own time which piece of furniture we wanted not being asked all the time do we know what we where looking for
Thankyou
20 April 2026
The service at the show room was excellent.
The service at the show room was excellent. We were left to look in our own time but we knew the very nice sales lady was available.
22 May 2026
Poor quality furniture
We ordered a single chair and two seater recliner Rookby suite,December 7th 25, Delivery March 2nd 2026,
The quality of this furniture is poor, if you use the recliner option and lean forward for any reason, it tilts you out of the chair,and the sofa tilts to acsimilar degree, the foam in the construction is very thin, we have only had it 10 weeks and the arms are looking like a ten yr old suite ,when the two seater recliner it becomes unsteady, when returned to default position, both sides look uneven , the seat cushions sink and not a great support.
I have contacted scs customer support and sent phone videos to support this claim over 1 week ago but failed to at least an acknowledgement.. buyers beware of the quality of your intended purchases.. not good value, I have requested full repair, replacement or full refund.... waiting
22 May 2026
Unprompted review
Reply from poltronesofà - Oldham
Ciao Terry,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed regarding the quality of your furniture and have concerns regarding the recline function.
I apologise also that you have not received a response back about this.
As your order number is not included I am unable to view your details and advise further.
To raise any concerns we ask that you complete our online contact form as this allows us to obtain all of the relevant information and advise on the next steps.
If required the link to the form is https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very friendly and helpful staff
The young lady that helped me was very friendly, informative and efficient. It was so good to have someone to answer all of my questions and she was so cheerful and informative. In fact all of the staff were very friendly.
19 May 2026
Delivery date was changed
Even tho delivery date changed all went well from start even the delivery drivers both good guys took care putting together and took all pkg away thank you
20 May 2026
Great service in store helpful sales…
Great service in store helpful sales people
Delivery on time
Friendly professional delivery team
16 May 2026
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