poltronesofà - Stoke Reviews 

1,426
TrustScore 4.5 out of 5

4.7

Unit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB


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See what reviewers are saying

Rated 1 out of 5 stars

We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrappe... See more

Company replied

Rated 5 out of 5 stars

Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... See more

Rated 5 out of 5 stars

We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... See more

Rated 5 out of 5 stars

From the time I went into the shop on victora road hanley, I was made to feel welcome the young man that served me was very helpful. The other people who need a mention are the two men that deliverd... See more


Company details

  1. #257 of 394 best companies in Home Furniture Shop

About poltronesofà - Stoke

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, United Kingdom

  • 01782 843920

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,426)

17,390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m not pleased with the customer…

I’m not pleased with the customer service and the delivery services

19 May 2026
poltronesofà - Stoke logo

Reply from poltronesofà - Stoke

Ciao,

I hope you are well and thank you for your review.

I am very sorry to see that you have rated us as 1* on this occasion ad feel disappointed in the service that you have received.
Please feel free to reach out to us at socialmedia@poltronesofa.co.uk if you require any help and we can certainly take a look over this for you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

From ordering the sofas to the delivery…

From ordering the sofas to the delivery has been great. The day of my delivery was perfect, I received a call in the morning with an update, tracking was good. The delivery men were very polite and professional. No mess. I am very pleased with my sofas and the service from start to finish.

16 June 2026
Rated 5 out of 5 stars

Brilliant service and sales

Brilliant service and the installers were so thorough doing a double check to ensure we were satisfied. Great service from sales and the sofa looks absolutely stunning. Thank you

12 June 2026
Rated 5 out of 5 stars

Was kept upto date with expected…

Was kept upto date with expected delivery time. The delivery team of Andrew and George were both very professional and friendly. Took great care in assembling the two sofa. Then took photos of them installed with my permission.

12 June 2026
Rated 5 out of 5 stars

Comfy sofa

Great delivery the guys were brill put sofa together in no time and its comfortable

12 June 2026
Rated 5 out of 5 stars

Good service

Both times we went in the staff were very helpful and informative and also gave us space when we needed it

4 June 2026
Rated 5 out of 5 stars

Great service

Great service. Kept us in touch of when delivery would be
Very friendly helpful gentlemen
Explained how furniture worked
Very pleased with service and furniture

6 June 2026
Rated 5 out of 5 stars

Great staff at Poltrinesofa stoke

Natalie and Irina welcomed us to the store and reassured us immediately. We needed a sofa quickly as my wife is starting chemotherapy Natalie took us to sofas in the store which we could have without waiting. She was so professional and knowledgeable. We chose a perfect sofa Without doubt we will return to order more sofas and chairs Both Natalie and Irina have excellent interpersonal skills and made our visit so enjoyable we will recommend your store to family and friends as quality service is rare

4 June 2026

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