Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... See more
Location
Switch locationUnit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB
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See what reviewers are saying
We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrappe... See more
Company replied
We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... See more
From the time I went into the shop on victora road hanley, I was made to feel welcome the young man that served me was very helpful. The other people who need a mention are the two men that deliverd... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Stoke
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, United Kingdom
- 01782 843920
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My furniture was delivered on time the…
My furniture was delivered on time the drivers were polite and efficient
Excellent service from the delivery…
Excellent service from the delivery guys. Very polite and respectful of property and to us.
Great experience
The delivery was smooth, I was kept up to date of when the crew would arrive. It n arrival of the crew the sofa was installed quickly and with care, all rubbish with disposed of and the crew were cheerful and friendly.
Love our new sofa, it’s so comfy and is very sturdy and well made.
Customer service was great
Customer service was great. And the agent was very knowledgeable in helping me to find my perfect furniture
Always have our furniture from SCS
Always have our furniture from SCS
Staff very polite and helpful. Leave you to look around and go to them if you need any information
Delivery efficient friendly service
Delivery efficient friendly service, informed & delivered in time frame
I like the no presur aproch
I like the no presur aproch, helpful after sales, perhaps you could do with an emergency disposal plan for disabeled cotomers such as myself, but in the main an enjoyable transaction The delivery staff great
Excellent contact with the company for…
Excellent contact with the company for delivery and time. The men werr very polite and caring and put my furniture in the correct ppsition and connected up and checked the recliners.
This company is brilliant polite and a…
This company is brilliant polite and a pleasure to have done business with, delivery was spot on nothing is to much trouble . Will definitely be using again
May use AI-assist with repliesRead more
Not as I thought
My son took my delivery up to the sofa being fitted it was fine but it was left not fitted together correctly and they took no accountability said call the shop !! Obviously it’s was a Saturday and a bank holiday weekend so I got no reply !!
I’m sure it will be sorted but I work away and have to arrange someone to be there 😢
I must add the store staff were great, delivery service was early ( maybe they should have waited a bit longer to fit it correctly) The delivery guys just made themselves unaccountable for the bad fitting of the soda

Reply from poltronesofà - Stoke
So far so good
So far so good, excellent service by Ade in the Stoke on Trent branch when making the initial purchase.
Just waiting for it to be made now.
The delivery men were great
The delivery men were great
The furniture not impressed with the quality, seats and backs out of line wouldn't buy from there again
Order S0008-1000462561
TBH! We cannot fault anything, from the Saleslady (Irene) who was very good to the delivery lads.
Communications was also excellent
a very positive experience.
Efficency of the delivery by both of…new 3 piece suite
Efficency of the delivery by both of your staff. Everything went smoothly from start to finish
Selecting a sofa
Warm meeting, friendly and knowledgeable staff. What stopped me selecting 5 stars is that the computer was down. So it took longer to order what I wanted. So spent longer in the shop.
Most pleased. I was called to give me an eta
I was called to give me an eta an hour before,and they arrived early!
The chaps were pleasant and efficient.
Took all the packaging away with them .
Store experience great- delivery not!he experience in store was amszing
The experience in store was amszing. The manager was so helpful.I cannot fault them at all.
However the fitters let the company down. They put the wrong back section in the wrong side and had to force it out using a spoon- resulting in the two sides of the recliner not matching up! The leg wasn't screwed in properly and the back wasn't fixed so it wobbles!

Reply from poltronesofà - Stoke
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