Yet to receive the sofa, therefore this review is for the customer service received, from entering the store, myself and family were greeted with a smile, and a simple if you need anything please sh... See more
Location
Switch locationUnit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF Swindon, Wiltshire, GB
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See what reviewers are saying
I ordered a sofa in April it was delivered in August but it was the wrong one, I was the only customer I said this is the sofa I want, we sat down opposite it and Alexander wrote or so I thought the d... See more
Company replied
Was approached by a member of staff who asked if we needed any help, we said we were just looking she then said if we need anything help to come see her which we did. Very helpful not pushy at all an... See more
Hassle free browsing in the store. Once help was needed, the salesperson was very helpful and explained everything clearly. Was given date of delivery in July, it turned up late June, brilliant.... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Swindon
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF, Swindon, Wiltshire, United Kingdom
- 0191 731 3300
4.6
Excellent
865 reviews
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Long lead times
13 December 2024
Reply from poltronesofà - Swindon
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
No Furniture Arrived
My furniture has not even arrived and I was promised to be delivered by the 20th December I have not even had any notification to say that it is coming. This is very disappointing service I have family coming for Christmas and now have no furniture in my house.
13 December 2024
Reply from poltronesofà - Swindon
Good Morning Miss Setford,
I hope you are well and thank you for taking the time to leave us your review.
I can see that the date shown on your order document was 20/12/24 however this is an estimated arrival date to our Distribution Centre and not a delivery date.
We do advise in your terms and conditions that this can change by 4 weeks either side.
I am very sorry for any inconvenience caused but as soon as your furniture is ready for delivery then we will contact you regarding your delivery date.
The good are currently estimated for arrival around 06/01/25.
Kind Regards
Lynsey
Customer Experience | ScS
Avoid SCS at all costs!!
Avoid SCS at all costs!!!
We ordered our sofas since September at the Swindon branch. The sales people guaranteed us delivery in 8 weeks. 3 months later we were still waiting for the sofas . No communication, no updates, zero response after calling their customer services a million times and getting disconnected... Eventually after an awfully long waiting period, the sofas are delivered and alas!! They are too big to fit into our doors!! This is after the sales people had guaranteed us that the sofas will fit into our living room. Long story short, we are having to spend Christmas with our guests sat on the floor. How appalling!! After visiting the Swindon store to request for a change of order or refund they had the audacity to shift the blame on us. They said the order cannot and WILL NOT be cancelled as it is out of their hands. The Manager then suggests we cost share to have their upholster come and tamper with the sofas to make it "FIT" into our living room (sic). If not then we cancel the order and they will keep 25% of our deposit. This is really sickening. They should have had knowledge of their product and advice clients accordingly if the sofas will fit into their living rooms or not before processing any orders. We are absolutely gutted. Definately taking them to court. So while researching on how to go about with the process we found out there is a whole facebook page with 9,700 subscribers all having complaints about them. This is literally a movement. SCS SOFA& FURNITURE COMPLAINTS
The number of complaints is ridiculously high. At this rate there might be no ScS 5 years from now. They better change their mode of operations and put their clients needs first. We are definately proceeding with our complaint and will not settle until it is resolved and a full refund given!!!!
8 December 2024
Unprompted review
Reply from poltronesofà - Swindon
Good Morning Hazir,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry to see that your furniture delivery did not go as expected and I can completely understand how disappointing this must have been for you.
As we do not have access to your home we do advise that it is a customers responsibility to ensure that the furniture will fit via the access points within your home.
Again I apologise if this is not the outcome that was expected.
If the furniture is non-fit then we can recommend an upholsterer however this is at an additional cost to yourself. As a goodwill gesture the store have offered to split the cost of this with you.
Should you wish to go ahead, or discuss further then please contact our customer support team on 0191 7313300.
Kind Regards
Lynsey
Customer Experience | ScS
I still haven’t received my armchair…
I still haven’t received my armchair ordered 3rd October
13 December 2024
Reply from poltronesofà - Swindon
Good Morning,
I hope you are well and thank you for your review.
First of all please let me apologise that you have been disappointed in the service received so far.
We are waiting on an update for your order and will contact you as soon as possible to advise further.
Many thanks
ScS Social Media Team
Appalling customer service as not…
Appalling customer service as not contactable. No delivery either. Should have been 29/11/24. No idea what’s going on. Went into the Swindon shop last Sunday who said they’d call me personally by end of Monday, obviously not!!
Requesting a refund of the deposit as a total shambles and do not want to give them any more of my money. One unhappy customer to go along with so many others I can see.
13 December 2024
Reply from poltronesofà - Swindon
Good Morning Shelley,
I hope you are well and thank you for your review.
I am very sorry that you have been disappointed in the service received so far.
Looking over the order I can see that we have popped you an email to advise that your furniture is expected at our Distribution Centre around 18/12/24.
Once arrived we will contact you with the first available delivery date.
Kind Regards
Lynsey - ScS Social Media Team
Great service when buying zero after
Great service when agreeing purchase but then left hanging as to when we will recieve the purchase, you call customer support and hold times are ridiculous and your told that any customer agents cannot do anything regards delivery dates and times which is a joke. No branch telephone contact numbers available on Web site so all in all NOT a great experience at all and still haven't recieved sofa's
6 December 2024
Reply from poltronesofà - Swindon
Good Afternoon Mrs Collins,
I hope you are well and thank you for your 3* review.
Firstly, I am glad to hear you had a positive experience in store.
I am very sorry you have had no updates on your order. Looking into this, I can see your goods are estimated to arrive into our distribution centre on 20/12/24. I must advise this is not a confirmed date as of yet. We are still waiting for a definite date from the manufacturer. As soon as we have this, we will be in contact to arrange your delivery.
I am so sorry for any inconvenience caused by this.
If you have any further questions or need any additional help please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.
Kindest,
ScS Social Media Team
In reply to your message
In reply to your message, I was assured by your sales manager at the Swindon store, deliveries would be MADE by Christmas, the store had HUGE posters stating Christmas delivery, and this was back in September, for which I took a photo, I explained I needed my sofa by 12/12/24 for which your staff said YES i would get it by that date. I then took a photo of your tracking system when it was up and running saying, due in your distribution centre on 12/12/24. For which I except, thinking I would get it a couple of days after that date. Your sales team tricked me into spending my money, they asked me No questions on estimated delivery dates, nor did they tell me of the small print on the second page of the sales ticket saying, delivery could be 4 weeks either way, of the estimated date. But there again I'm a pensioner and they saw me coming, they must of thought we won't mention this to her.
As I stated I will never buy from scs again nor, recommend you. I will have to wait for my sofa to be delivered if you fail as to what the contract states, I will ask and I'm entitled to a refund. ALSO the telephone number you ask us to phone comes threw as SPAM. So I guess I won't get a telephone call as I'm a pensioner and my calls are protected. So I guess you will have to email me, for which you don't do.
13 December 2024
Unprompted review
Reply from poltronesofà - Swindon
Good Afternoon Mrs Hudson,
I hope you are well.
Thank you for your review.
Firstly, I would like to apologise you are still waiting on your sofa delivery.
So we can take a look into this further, please send a screenshot of your review with your order number or address and postcode to socialmedia@scs.co.uk.
Many thanks,
ScS Social Media Team
SCS are the biggest bunch of cowboys know to mankind
SCS are a bunch of crooks.
Ordered sofas 27.10.24 for guaranteed delivery on 03.12.24 still no contact after 18 hours on hold. Absolute bunch of thieving of cowboys!! Cash-back request for deposit, now got a call offering if can’t deliver my 30.12 would I take discount to receive the sofas. Total bunch of cowboys…please stay away
12 December 2024
Unprompted review
Reply from poltronesofà - Swindon
Good Afternoon Amanda,
I hope you are well and thank you for your review.
I am so sorry that you are waiting on an update for your order.
Please send over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look over this for you.
Many thanks
Lynsey - ScS Social Media Team
Furniture parwould not get…
Furniture part of it would not get upstairs it would have if arm was taken off now I have to pay for an apholsterer to take it apart maybe just the arm and put together again could help if when it was delivered more time was spent on rectifying the problem at my home and not just taking it away bit of far thought would help and I would not have to wait again to get my sofa in and have to pay extra for upholster
11 December 2024
Unprompted review
Reply from poltronesofà - Swindon
Good Morning Rosemary,
I hope you are well and thank you for your review.
I am very sorry that your delivery did not go as expected on the day.
If the delivery crew deem the furniture as non-fit then they will advise of this to ensure that there is no damage caused to your furniture or to your home.
If an upholsterer is required then it would be at an additional cost to yourself.
Should you need to discuss your delivery then please contact us on 0191 7313300.
Kind Regards
Lynsey
Customer Experience | ScS
Great experience in store and on…
Great experience in store and on delivery. A perfect service from start to finish. How all customer service should be.
11 December 2024
Unprompted review
Reply from poltronesofà - Swindon
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great staff at swindon store
Great staff at swindon store
Haven’t received goods yet so can’t review yet
7 December 2024
Reply from poltronesofà - Swindon
Good Morning Mr Woolford,
I hope you are well and thank you for your 3* star review.
I am so glad to see you had a positive experience at the point of sale. Im sure the staff in store will be pleased to hear this.
I have taken a look into your order and I can see we are expecting to receive your goods into out distribution centre around 16/12/24. I must advise this is not a definite date to yourself. Once we have a confirmed date, we will contact you to arrange your delivery.
If you have any further questions or need any additional help please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
I would give no stars if I could
I would give no stars if I could. Shocking I placed an order in Aug 24 it's now December. Still no furniture or update, can't get through on phone over 3 hours wait time, sorry I work for a living and can't sit around waiting for someone to answer phone. Unable to track online as its not working. Have filled out customer complaints form but if they not got back to me in a week I'm off to Swindon store and they can bloody well refund my money in full. Not good enough. scs you reading this? You need to contact every single customer that is waiting. Poor .So it's now 26th December and still no sofa chair or tables, told they were due in 20th and they were delivering until 24th but still nothing. Reading other reviews is very worrying. Most people having same problems. What the hell is going on scs. No furniture, delays to delivery. No explanations. Just bog standard stupid replies to these reviews of screen shot review and we will look into it. You know what scs, I'm coming in store for a full refund .
6 December 2024
Unprompted review
Reply from poltronesofà - Swindon
Good Morning Helen,
I hope you are well and thank you for your review.
I am so sorry you have had no updates on when your goods are going to be delivered. We are experiencing a high volume of enquiries at the moment. I apologise for any inconvenience this may have caused.
So we can take a look into this further, please send a screenshot of your review with your order number or address and postcode to
socialmedia@scs.co.uk
.
Kind Regards
Tegan
Customer Experience | ScS
Customer Service
When the visited the store we were met by friendly staff - the young lady that assisted us was polite and didn’t pressure us to making any decisions. We were given space to find the sofa we liked and was assisted in choosing and purchasing our new sofa - we are awaiting it to be delivered.
26 November 2024
Reply from poltronesofà - Swindon
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Swindon
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great product and service throughout.
From start in store to delivery at home everything went as planned. Friendly staff on store, I was kept updated throughout the process and the items were delivered on time by a team of very efficient guys who were polite and friendly and very conscientious in the home.
27 November 2024
Unprompted review
Reply from poltronesofà - Swindon
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery guys
Great delivery guys. Both Adrian and Ryan were exceptional! I was in awe of how they got my new sofas through the doorways and into my lounge. No stress no drama and respectful of property. Very well done, thank you
22 November 2024
Unprompted review
Reply from poltronesofà - Swindon
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
New sofa
Excellent customer service the Guys who delivered the sofa very professional and very courteous lovely sofa very happy.
13 November 2024
Unprompted review
Reply from poltronesofà - Swindon
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Why is my settee taking so long 20weeks…
Why is my settee taking so long 20weeks now and still nothing can’t get in touch as very conveniently
Your having on line trouble and can’t talk to shop as it’s a recorded message so we are in limbo not good enough why is no one getting there orders will not be buying from you again
14 November 2024
Unprompted review
Reply from poltronesofà - Swindon
Good Morning George,
I hope you are well and thank you for taking the time to leave us your review.
First of all I am so sorry for the delay experienced with your order from us and apologise for the inconvenience that this may have caused.
I can see that we have delivered you with Loan furniture in the meantime and are awaiting an update on when your order will arrive with us.
Rest assured that once we have confirmation of this we will be in touch with the first available delivery date.
Kind Regards
Lynsey
Customer Experience | ScS
Sales staff Swindon
Sales staff Swindon - friendly (although we don’t like being followed around the store!)
Delivery date a nightmare and unable to speak to the store only HQ up north. Eventually spoke to someone there who actually helped up ( Michael) and sofa arrived a week or so late but arrived! With a promise of discount for mess up on delivery ( yet to receive) very frustrating however Delivery guys great
30 October 2024
Unprompted review
Reply from poltronesofà - Swindon
Good Morning Carole,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience so far.
I am very sorry to hear about your delivery experience with us and please accept my apologies for this.
If you would like to send over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and I can take a look regarding the promise of the discount.
Many thanks
Lynsey - ScS Social Media Team
Great service BAS 058 064
Helpful staff in the shop, answered questions and queries.
Website unhelpful as not worked for days and was not informed of delivery until I rang customer service.
Delivery drivers first class. Helpful polite and friendly.
Installed new sofa removing all packaging.
5 ⭐️ ⭐️⭐️⭐️⭐️
BAS 058 656 Aaron and Max
8 November 2024
Unprompted review
Reply from poltronesofà - Swindon
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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