poltronesofà - Swindon Reviews 

864
TrustScore 4.5 out of 5

4.6

Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF Swindon, Wiltshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Yet to receive the sofa, therefore this review is for the customer service received, from entering the store, myself and family were greeted with a smile, and a simple if you need anything please sh... See more

Rated 5 out of 5 stars

Was approached by a member of staff who asked if we needed any help, we said we were just looking she then said if we need anything help to come see her which we did. Very helpful not pushy at all an... See more

Rated 5 out of 5 stars

I was kept informed at all times, was able to track my delivery to my door,and at the time given. The two delivery lads were brilliant, very professional. Exceptional service.

Rated 5 out of 5 stars

Hassle free browsing in the store. Once help was needed, the salesperson was very helpful and explained everything clearly. Was given date of delivery in July, it turned up late June, brilliant.... See more


Company details

  1. #257 of 395 best companies in Home Furniture Shop

About poltronesofà - Swindon

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit F1 Bridgemead Retail Park, Great Western Way, SN5 7YF, Swindon, Wiltshire, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

864 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(864)

17,646 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was happy to choose my 2 seat settee…

I was happy to choose my 2 seat settee and the colour I chose. The young lady was very helpful and I had monthly payments. When the sale settees came up on my phone the same as the one I chose I was surprised to see the price of them. My daughter said it was too late to change anything. I wish it was but I take it that it must stay as it is. Thank your staff for her help D Davis.

12 February 2025
Rated 5 out of 5 stars

Dream sofa

Myself,my son and my daughter visited scs and we were welcomed with a loving smile and we were all offered a delicious cup of coffee on arrival.
One of the sales ladies called Charlotte explained to us that the sofa would be designed with any fabric or leather to our desire, to which we feel in love with a Italian leather 3 seater and 2 seater combo. Charlotte explained and demonstrated how the sofa worked. Due to falling in love with it we decided to go through with the purchase, and now we have our dream sofa on the way. We couldn’t thank Charlotte enough for helping us and we would definitely recommend scs to our friends and family.

4 February 2025
Rated 5 out of 5 stars

A really good experience

I was looked after by a young man called Alex. He was really helpful with what I wanted. He took me round the store to choose what was comfort and style for me, and also discussed the choice of material and pattern I wanted to have. Completely thorough in what I need to add in for protection of my furniture and explained the guarantee process. He knows his job.

24 January 2025
Rated 5 out of 5 stars

Fantastic service at the Swindon Store…

We made a purchase at your Swindon store where we were very impressed with the store assistant Charlotte she was so helpful and patient in helping us find the right colour and fabric for our corner chaise. Thank you Charlotte
Mr and Mrs Brind

19 January 2025
Rated 5 out of 5 stars

Sofa bed delivered with care

Aaron + Shaun were cheerful when they delivered our 2 seater sofa bed. They also took great care of our home when they unpacked it in our chosen room. Highly recommend them. Thanks guys.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

SCS Swindon Wiltshire

Brought two 2 seater’s and just missed the delivery date for before Christmas. We have had to go into the Swindon store with some questions as they have come to mind. We have met a few managers which all have been outstanding, helpful, friendly and kind. They also have two wonderful ladies working there who also have exactly the same attitude towards customers. I would highly recommend this store to anyone who are looking for sofa’s with a high quality and high quality of staff. I like to take this opportunity to thank all the staff again.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Swindon team.

We went into SCS Swindon for a new Sofa the the January sales. We were greeted as we walked around first by Alex who provided information without a pushy sales manner and then later as we walked around Dan provided information as required. As with visits like this we ended up going back to the furniture we sat in originally. Although we were 90% decided we left the store, Dan provided us an email and over the next 24 hours we asked a few questions and received valid and valuable information from Dan. As a result we placed the order with Dan over the phone. An excellent service and would highly recommend Dan and the team. Thank you.

11 January 2025
poltronesofà - Swindon logo

Reply from poltronesofà - Swindon

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 4 out of 5 stars

Long lead times

13 December 2024
poltronesofà - Swindon logo

Reply from poltronesofà - Swindon

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look