Recently purchased a sofa here and had a very easy experience. Spoke with a helpful gentleman by the name of Ukeme, who answered all of the questions we threw his way but also gave us enough space to... See more
Location
Switch locationLakeside Retail Park, West Thurrock Way, RM20 1WN West Thurrock, Essex,, GB
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All very good but astonishing that poltronesofa don’t provide fabric samples either in store or on line. I don’t even mind paying for one. Its difficult to match other furnishings without a sample We... See more
Company replied
The sales people on the floor were very helpful and efficient . However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected... See more
Company replied
I have recently purchased a sofa and 2 chairs from the lakeside store. The staff are all polite and helpful. The choice and price of sofas was very competitive and the quality is good. Zee did a... See more
Company details
- #257 of 396 best companies in Home Furniture Shop
About poltronesofà - West Thurrock
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Lakeside Retail Park, West Thurrock Way, RM20 1WN, West Thurrock, Essex,, United Kingdom
- 01708 685560
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Fantastic service from start to finish
Fantastic service from start to finish. We sat down with Raj but to be fair all your other staff was very good too. Ended up buying 2sofas now just waiting on them being delivered. Thank you all for a fabulous service.
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Reply from poltronesofà - West Thurrock
Delivery guys arrived within time slot…
Delivery guys arrived within time slot and were so professional. They were friendly took care of my furniture and would definitely recommend yourselves for anyone wanting a professional experience
Great service
Buying the sofas was quite straight forward. The worker was very helpful and gave us a lot of information and made sure he was always doing the right thing and we were happy with the purchase.
We were kept informed about the…
We were kept informed about the delivery . The men delivered on time, were polite and helpful and unpacked the sofas for us.
Fantastic
Was able to create my perfect sofa in the most gorgeous fabric I've ever seen. Delivery was a week earlier than expected and easy to track throughout, drivers communicated regularly and the entire experience was seamless.
great service thank you
great service thank you, delivery people were great serviced very respectful
I had a really great experience there
I had a really great experience there. A special mention to Mr Ukeme who took the time to give me all information on the bed sofa I was looking for and also answering to every question that I have. Highly recommend this shop. And the staff are very kind and welcoming
Delivery was quick,love that I could…
Delivery was quick,love that I could track them on their route.guys brought the sofa in no problem assembled and cleaned up with in a matter of 15 minutes
Will definitely recommend!
Received an email and text the night before delivery with a 5 hour time slot. Received another email before 7am on day of delivery with a link to track the drivers and with a closer time slot and a phone call when they were on their way. Perfect handoff and we’re only in my home for 15 minutes building my new sofa.
Went the lakeside store..was served by…
Went the lakeside store..was served by Zee..he was the most helpful..polite..patient salesperson..we were offered a cup of tea and bottled water..which was much appreciated..I choice of sofa's was exceptional..hence to say we get our new sofa October.
Comfy and worth the wait
Delivery was an hour earlier which was great the young man was a wiz at setting up the sofas and situation them where wanted them he also tested all recliners to make sure they were working OK.
The sofas themselves are comfy but hard to get use to for my hubby who can't sit sill feet up feet down sit in slouch etc haha all in all we are happy and I find them very comfy as I have issues with my vack so these are perfect for me it was were waiting three months for them to be delivered
Excellent service we had been to dfs…
Excellent service we had been to dfs prior to our visit and the sales staff were disinterested. Here we they were very helpful, not pushy just as service should be. Ukeme the main salesman was first class.
Delivery was bang on-time as per their…
Delivery was bang on-time as per their txt messages. 2 very helpful operators who quickly assembled our furniture and positioned it exactly as we required.
5 star service. Will definitely use again and happily recommend to all.
From the beginning to end the crew was…
From the beginning to end the crew was very polite and professional and tidy in their handling of the furniture
Well satisfied with the settee
Well satisfied with the settee , John & Paul who deliverd it was was very good in setting it all up could not ask for more
Happy customer
Went into the showroom to see if what we liked online measured up - it did and there was no pressure at all from the sales team to make an instant decision. Delivery time frame was explained and furniture was actually ready for delivery a week before the expected date. This worked well for us and the delivery team were great too - kept us updated on arrival time. Spot on service all round.
Very positive experience
Very positive experience, very friendly staff, helpful and knowledgeable on the subject
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