This scam artist company banned me after filing a valid complaint and then wouldn’t let me to speak to a person and then emailed me that they would continue to charge me the fee for their premium serv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely terrible service. I ordered delivery from Panera and the driver left my order sitting on the gate control panel, basically out in the street like it was trash. There was no attempt to deliv... See more
I placed an order through seamless. The delivery driver was Jianhui. He delivered the food to 10 Avenue instead of 12 Road. How can you mistake that? When I spoke to their customer care member Vanes... See more
I had an electr iCal problem at home. One of the switches in the power board was tripping. RACV emergency sent their (Seamless ) electrician. He spent some time and could locate the fault. He sugg... See more
Company details
Information provided by various external sources
SeamlessWeb is the fastest, easiest, and smartest way to order food delivery online
Contact info
United States
- 800-905-9322
- care@seamless.com
- www.seamless.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The baddest experience ever…
The baddest experience ever…
I order delivery to my hotel… it was just delivered on a table just inside the door…
All other delivery company’s come to the room
Or at least to the reception
Sorry but this is not okay.
I can only say when you have the chance to choose any other company than seamless do it…
I always order from fresh rosemary…
I always order from fresh rosemary kitchen in lic new york. The best restaurant, professional business. Thank you
My First Bad Review Ever
Not to toot my own horn but I am an extremely calm, patient, and understanding human. My coworkers and I have used this delivery service on multiple occasions before. We ordered Dunkin' Donuts as we have in the past to our office and our experience was unimaginable and unacceptable. I was trying to find a way to leave a review for the specific delivery person, her name is Nona, and is the first person I will and ever have spoken badly about. I gave very specific directions on where to come with our order and she called claiming she could not find the office (a large building with a clear front door to the lobby) and tried to leave saying she will get us a refund. We had paid for our order and my blood sugar was dropping as well as my coworker's needing to eat , hence ordering. We had to beg her not to leave and told her where to look as we risked our jobs to find her. She insisted she would not find us and tried to leave multiple times . She was down the block, in front of a green light with a turn signal and not turning, disrupting traffic. She refused to back up and my coworker had to cross the busy street and walk down the block during work hours to grab our order as Nona would not even get out of the car. She even had the nerve to say to my coworker" Well I have another delivery to get to." On top of this, our beverages were spilt over including a hot coffee with the cap half off, spilling semi hot coffee on me. When she pulled away she continued to leave her right blinker on as she never turned and proceeded down the block. She should not even deserve her license let alone be allowed to deliver.
Terrible. Basically worst experience ever.
Terrible! Basically had the worst experience ever. I purposely did not bring a lunch to work to use the FREELUNCH promo code, then it would not work for my personal account saying it was already applied (which it wasn't), then I paid $27 for lunch, waited 1.5 hours and it was canceled. So I waited another 1.5 hours to chat and they offered me $5 off a future order. When I questioned how this was comparable, the chat person (SI Lea M.) said "I compensated you" and ended the chat(?!) I was reimbursed the $27. However, I was not compensated for my time or inconvenience, nor my starvation at work, nor a free lunch! $5 off for that experience is simply not good enough. Shame on you.
Grubhub and seamless have the…
Grubhub and seamless have the information of the person stealing money out of my account and refuse to help me. They have forwarded me all the information they would need to refund me and told me to solve it myself essentially. They even suggested I ALLOWED this person to have my account number and forgot, from across the country. YOULL NEVER GET HELP IF SOMEONE GETS INTO YOUR ACCOUNT.
Love this app easy search
Love this app. Great search capabilities, easy to use, and lots of great choices
Customers beware
Customers beware! This service appears to be an off shoot of Grub Hub but who knows. I ordered chicken and fries with a side salad from “Sammy’s Chicken”. I got soggy chicken strips and lettuce ( no fries) from Red Robin. I would never have ordered this from Red Robin- I know I don’t like their soggy chicken strips. What was supposed to be $15.00 became $30.00 with all of their fees. Not transparent and I wouldn’t trust them. I filed a complaint and they say they are refunding me but I won’t hold my breath. Very disappointed with the service and the falsely advertised item and name of restaurant.
Couldn't use the order form & promo was deceptive and time consuming
Couldn't use the order form, and add cheese to a burger! only the twin had a place for it.
Was sent 2 promo code offers, for a 1st time order,
had to sign up for their monthly fee service trial.. did..
saw a discount code that disappeared, was sent to paypal, told discount would show up after payment.. paid and then saw it was without the discount.
Cancelled.
Tried a second time and was told by the screen only for delivery not pickup.
Sigh. Almost seemed ok would have ordered without the discount, but found it time consuming, and dishonest even if by accident..
So cancelled 2nd time.
Can't see this as a good way to order .. will just call direct since I mostly pick up.
Meant for the at homers or lazy, I am happy to drive and pick up.
Useful but read reviews
This app is a life saver for ordering when you don't have cash or are in an unfamiliar area. Just be sure to read reviews if ordering from a new location.
Seamless is very easy & convenient to…
Seamless is very easy & convenient to use. The few times I've had a delivery issue, Seamless was very expedient on resolving the matter. Seamless is the only food app I use in NY
3rd Party Food Delivering Apps
I've had so many mistakes with this food delivery app and late orders as well as drivers stopping somewhere first and gives you risk of food poisoning if you dont track and keep tabs on the driver and where they are and how long they are taking (some people might start sueing if they get sick/bad food poisoning from this problem FYI) and have gone as for as stealing my fold or obviously drinking out of it or tampering with it, again NOT safe for the customer EVER! I have plenty of funds to have 4 or more 3rd party app monthly subscriptions and I USED to order 2 MEALS minimum every day though uber eats, door dash, grub hub, cavier but you 3rd party apps are all the same. WAY too many mistakes and takes way too long. I live in 10 minutes northeast of downtown Minneapolis (heart of the Twin Cities) and have 70+ restaurants within 10-15 miles of my house but your app never gives me an efficient connection to these restaurants (they somehow "disappear" off my list from day to day) that I am going to end up just driving to anyway. (I don't cook ever) Way too many errors on orders, how late they actually arrive way too often and drivers stealing food and haven't been reprimanded for me to fund your companies with my honestly over eating habits.
Seamless is a sham
Seamless is a sham. They upcharge you for ordering through their website. No services rendered. Pick up the phone and order directly from the restaurant. Seamless is a sham.
Can't review restaurants / can't get good help
I wanted to write a review of a restaurant that had just delivered food. There was no obvious place to put the review, so I went into chat and got a rapid response.
First, I was given a grubhub link that did not work.
Second, I was given a link that might have worked, but would have required my jumping through a lot of hoops to log into a new service.
I love the customer service and the…
I love the customer service and the promoa I get for ordering alot :)
Deceptive pricing
I placed an online order for pickup at a local restaurant. When we picked up the food, we discovered that seamless had used a menu with a 30% upcharge that does not go to the restaurant. We were not informed of this. I find their practice deceitful. Next time, just call the restaurant.
CS wouldn't help when I used wrong CC
I accidentally put an order in on the wrong credit card. They were basically like "sucks to be you". No credit, no switcheroo. I get it's partly my fault but it's not like a $15 credit is going to break their bank.
Food from Healthy Fresh is tasty and…
Food from Healthy Fresh is tasty and fresh the delivery always fast. Haven't had aby problems. Best place to eat fresh around Morris Park
Horrible Experience from both Seaside…
Horrible Experience from both Seaside and Seamless. I get there are many extraneous circumstances going on in the world today, and I placed my order around 7:30 on Friday night, but my order (2 bbq rib dinners) took 2.5 hours to be delivered. No food can taste good after sitting for 2 hours. The Salad was the only thing warm (gross), the Fries were limp, lifeless, and well....garbage. And the wings (after being in multiple drivers' cars we have to assume)....were out of their packaging and just at the bottom of the bag. Yes, my money was refunded, but we were held hostage to waiting 2.5 hours on Friday evening and..... hungry the entire time and somehow a refund for garbage was to make all things right.
Less screw ups than the rest.
Less screw ups than the rest.
Seamless is very good, usually my first choice.
I've used DoorDash, Uber Eats, Postmate, variety is very good, and service is faster than most, and a lot less screw ups. Keep it up guys!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








