While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This scam artist company banned me after filing a valid complaint and then wouldn’t let me to speak to a person and then emailed me that they would continue to charge me the fee for their premium serv... See more

Rated 1 out of 5 stars

Absolutely terrible service. I ordered delivery from Panera and the driver left my order sitting on the gate control panel, basically out in the street like it was trash. There was no attempt to deliv... See more

Rated 1 out of 5 stars

I placed an order through seamless. The delivery driver was Jianhui. He delivered the food to 10 Avenue instead of 12 Road. How can you mistake that? When I spoke to their customer care member Vanes... See more

Rated 1 out of 5 stars

I had an electr iCal problem at home. One of the switches in the power board was tripping. RACV emergency sent their (Seamless ) electrician. He spent some time and could locate the fault. He sugg... See more

Company details

  1. Online Food Ordering Service
  2. Food products supplier

Information provided by various external sources

SeamlessWeb is the fastest, easiest, and smartest way to order food delivery online


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would starve to death without it

In these "unprecedented times" the very concept of having to feed myself every single day MULTIPLE TIMES A DAY can sometimes be too much to bear. Seamless takes some of the weight off that existential burden by making it easy to order food and filter by whatever parameter I want. Seamless: keeping depressed people alive since 1999.

22 October 2021
Unprompted review
Rated 1 out of 5 stars

Incompetent company

I am amazed by the incompetence of this company. I tried to place an order and had to sign up first. When I clicked for the final step, I just go a buffer sign, but I got an email from my credit card company that I had been charged. I called customer service and they couldn't find me from my phone number or email address and confirmed that no order had gone though. In other words, I got charged and I'm not getting any food. I hope the fight with Citibank won't be too difficult. I also was surprised that even in a situation like this, customer service has no way of getting an order into the system. Needless to say, I am never doing business with Seamless. The idea is to save me time, not be a burden

16 October 2021
Unprompted review
Rated 5 out of 5 stars

Ive been using Seamless for years…

Ive been using Seamless for years now and never had an issue with them. People seem to blame seamless for restaurant issues. But when I've gotten an order that was wrong, Seamless quickly issued a refund. Their reps are so polite and have never been rude. In fact, I once had a restaurant not fulfill my pick up order. The rude cashier told me it's not her problem and to "call seamless". I'm glad I did because seamless canceled the order, gave me a full refund and a coupon code for $10 off my next order. I dont have the issues I have with Uber Eats. I've compared their pricing and Seamless usually is cheaper for the same restaurants too. My only gripe is that I hope seamless is giving the full tips to its delivery persons. They're heroes for the non-stop work they've done during a pandemic. Pay them their fair wage

28 September 2021
Unprompted review
Rated 2 out of 5 stars

DO BETTER.

SEAMLESS HAS THE WORST DELIVERY DRIVERS KNOWN TO MAN. THEY CANNOT FOLLOW A MAP AND WILL LITERALLY PICK UP YOUR FOOD HOURS AFTER IT HAS BEEN READY. ON TOP OF THAT I HAVE TO LEAVE A TIP BUT FOR WHAT? PLEASE GET BETTER COURIERS. RESTAURANTS ARE ALREADY BAD AT PREPARING ORDERS AND IN MY CASE, MY ORDER IS ALWAYS WRONG. TO DEAL WITH BAD DELIVERY ON TOP OF THAT IS TOO MUCH ICING ON THE CAKE. GET IT TOGETHER!

22 September 2021
Unprompted review
Rated 2 out of 5 stars

Seamless is not seamless

We ordered McDonalds though Seamless, the driver didn't speak any English and couldn't follow the directions given to find our address. 2 calls with her as well as text, 2 chats with customer service and a phone call with customer service, an hour later we had cold McDonalds. Definitely not worth $40. They gave their scripted empathy but offered no credit whatsoever.

21 September 2021
Unprompted review
Rated 5 out of 5 stars

I appreciate the fact that I get my…

I appreciate the fact that I get my food delivered to me when im anywhere in NYC bad weather or not. When I'm not in a good condition for me to go get it myself a wonderful worker always rescue me thank you seamless.

16 September 2021
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN

I will never use there service again. This was our first time ordering through Seamless. We didn't get all of our food. I called customer service, and they were just as horrible. Told me they could not redeliver...WOW!
What very sad experience.

8 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look