Securus Contact Systems Reviews 250

Securus aims to please and the call takers have wonderfull phone etiquette. Alana is always on top of things to provide excellent service and she always watches over Our account so we can have the best and most accurate messages and communication for our customers.

Horrible non-responsive service. Cost my business thousands in missed calls. Beware there is a 30 day cancelation period so they can get one last payment out of you.

Securus takes calls for our Plumbing and Heating company and we are very thankful to have them! The reps are always helpful and ready to take our calls. Jen and Mikki are always helpful and ready to assist at anytime. I would recommend Securus to any busy business!

Excellent company. Very attentive to all our needs and requests. The team is very easy to work with. We are very happy.

Working with Jennifer L. has been a success she has taken over our business account and is handling it with the attention and care that is needed! In our industry it is important that all information is collected and handled accordingly and in a timely manner.

SO, after they asked me to call them (this would be the 5th or 6th time) because they "would like the opportunity to resolve this issue immediately", I called them back and since no one was available to help me at that time, they scheduled a call with me this morning at 9am to "resolve" the over-billing. It's now 4:15pm, and no call. Damn, I wish negative stars were available for a rating...

Thank you for making working remotely so much easier! We saved time and money using your services, and were able to work without missing any calls. When we have ever had an issue customer service is quick to jump in and make sure everything is perfect.

Securus has been a trusted partner to our small business and customer service is exceptional. They were an answer to prayers while we ramped up to include internal staff to answer our phones. We fully recommend Securus, they were awesome partners.

Great helpful company especially for a small business. Easy set up and communication. They are always happy, cheerful, and helpful when we can't always get the phones. They help our business.

Can't tell time. We hired this company to answer our inbound calls when we couldn't. We gave them a calendar to book appointments on and a tutorial on how to use the calendar. We have set appt times of 10,1,4 and 7... and the appointment slots are labeled as such. We've had issues with them telling people the wrong times. We've tried to work with them on "retrains" as they call them over the course of a few months. Every time, they promised it would get better. And they say they've had everyone review the materials and process and it looks fine to them. Recently they did the same on 4 out of the last 5 calls. Their solution - retrain again (at least 4th or 5th time) , offer a "minor" credit, then retreat to hiding behind agreements that apparently allow them to be incompetent. This isn't even about the $ we paid to Securus. It's about the experience they are giving our customers.

We have owned our restoration business for 15 years. Over that time, we have hired multiple answering service companies that always disappointed us. Lack of understanding, common sense and the ability to follow direction has always been an issue. That was until we hired Securus Contact Systems. Securus understands our industry and has always performed professionally and at the highest level. We are very happy with their service and would not even consider changing to another service, though I get solicitations to do so on a weekly basis.

We love Securus Contacts. It helps our business continue to flow, when we are unable to answer the phone. Highly recommend.

I am so happy with this service! Customers don't feel like they are calling into an answering service but another employee! We had assistance with scripting creativity to gather the information we needed and assuring the customer that we would be back in touch with them asap. Very professional, highly recommend!

Wow, still more impressed with this company Secureus.
Just got off phone with Abby. She was able to bump me up to 100 minutes from 50 minute plan. I received an email from Secureus letting me know I had used 80% of my minutes for my billing cycle. Since I'm only 2 weeks into cycle, I knew I needed more minutes. I called and spoke to a rep who said he could not as company policy would not let me change plan this late in billing cycle. I said I wanted to talk to a manager. 45 minutes later Abby called. She told me since i was a long time customer that she would make an exception this month and change my plan to 100 minutes. This tells me loud and clear this company wants to keep me as a long term customer and I think it goes over and above what I should expect. Hats off to Secureus. 5 Stars to you for outstanding customer service on many different levels!

I have been using securus for awhile now for my business. I enjoy the quality and professionalism of their team.

I have been using Securus for almost 2 years. They handle the calls just as I would train my own employees to do it. It also helps free me up to handle more sales! Thanks!!

Securus did an amazing job when taking our overlaying calls. They provided exceptional service and I could always count on them to answer the phones when needed.

my customers compliment me on the customer service quality all the time. plus i never miss a call anymore.
very satisfied

I have been using this company for years now and am very happy with the service.

I own a small restoration company and it is sometimes very difficult to hear the phone while performing work around loud equipment. I must say this has been a very good investment to our business and will recommend Securus to other business owners in the future.