sensoryeducation.co.uk 

Delivered on time but maybe a quicker way would be good as daughter couldn't wait to have them. Products are very good & all loved by my 8yr old.

Just what I was looking for

Item arrived defective two months ago. Not had any response to multiple requests for a response. Company can’t even tell me if the item is safe for my child to use. Wouldn’t use again.

Edited to add in response - I have already sent all evidence and receipts through to your help centre weeks ago via your preferred system.

I really dislike leaving negative reviews, but on this occasion I feel I have no other choice. I placed an order with Sensory Education on 22/5/26. A few days later they removed the money from my account. I received an email from them 6 days later announcing my items had been dispatched. It is now 2/8/26 & still have not received these items. I have contacted the company on so many occasions, via email, phone & customer care. Sadly everything is automated so are not able to speak to anyone. Initially, they promised a response to my emails within 2-3 working days, this does not happen. They have for a while now totally stopped responding to any communication. I work with children who require sensory support, not only have Sensory Education let me down, they have also let these children down. I still live in hope that Sensory Education might resolve this issue for me.

Really easy to order, received order in days super quick delivery updated through out process would definitely order from here again!

Love the quality of this outdoor game, such great value too, my family will love it!

This Trustpilot profile is listed under Sensory Toys, although the business involved in my experience trades as Sensory Education. Publicly available Companies House records can be checked by anyone wishing to understand the companies and directorships connected with the business.

My experience was similar to a number of others described online. I placed an order but did not receive it when expected. I contacted the company several times using different contact methods but did not receive a meaningful response, so I raised a chargeback through my bank.
Only after the chargeback had been initiated did the company respond to say the item had been resent. By then, it was too late, as the item had not arrived by the date promised or by the date it was needed.

Since then, I have received repeated payment demands and threats of County Court action, with the company asserting that I had no right to raise a chargeback and that I had breached the contract. The correspondence has come from multiple email addresses, while some attempts to reply have also resulted in delivery errors.

A basic online search returns consumer forum discussions and news articles concerning this business, associated trading names and its director. Anyone considering placing an order may wish to carry out their own research before deciding.

It is also worth noting that Trustpilot currently displays a warning on this profile stating:
“This company has been flagging reviews on their profile in a biased way. This could include reporting only negative reviews to us.”

The company’s own website also displays a high review score and more than 22,000 reviews using star imagery that may look similar to Trustpilots independent review platform. However, the review section links back to the company’s own website rather than Trustpilot, and I could only see positive ratings, no negative or neutral at all.

Given my personal experience and the other publicly available, I would advise prospective customers to review all available information and make their own informed decision, I would never use again. One of the worst companies and people I have ever had to deal with.

Good price, product just as described and no problems with delivery. My son also loves the item I bought for his sensory needs (vibrating body massager).

My granddaughter is 5 and interested in science so I was looking for real science experiments that were age appropriate and sensory toys had the perfect choice
I ordered a volcano experiment for her birthday which arrived on time.i will use Sensory toys again.

Ordered from the company on the 21.07.26; spent almost £200 including delivery.
The items were mostly received on the 27.07, there was an item missing that was supposedly going to be refunded (as they had wrote it on a piece of label tape, and stuck it in the box) but when I’ve messaged them I’ve had no response whatsoever.
There was also meant to be a beanbag chair that I paid almost £60 for that still hasn’t arrived (supposedly separate delivery) but there has been no update on that since the 23.07; again I have contacted them on several occasions to no avail.

I usually ALWAYS look for reviews for websites and I STUPIDLY don’t for this one and I’m so angry with myself.

I’m £82 down, and I am having ZERO response from the company which is an absolute joke.

I’ve started a chargeback through my bank today, because I’m CLEARLY getting nowhere with their poor customer service.

AVOID THESE LIKE THE PLAGUE, after spending so much money I would expect their customer service to be much better than it has been.

Easy to order. This is my second purchase of the same item. My 11 year old step -grandson who is diagnosed with autism really liked mine, so I bought this one for him. I would recommend this company

I was a little disappointed that it didn’t arrive on time but actual item excellent

Unfortunately the doll had a hole in the seam of her dress at the front of the waistband, but I managed to get a friend to repair it

Prompt dispatch and delivery, arrived well packaged and good quality product

It made it easy for me as my grandson loved the sensory details.

My order hadn't arrived for weeks but when I notified the right folk it got sorted

Haven't received my order from April, it's now nearly August. I've tried to call, emailed multiple times and had no response. Really Really poor customer service.

After receiving the response to my review I'd like to clarity again, I've contacted you through the help centre multiple times, no one responds. I've called, no one answers. I have multiple automatic email responses saying someone will respond within 3-5 working days- nothing!

If I could give zero stars then I would. Ordered a sensory lamp which arrived within a few days of placing order. When I opened I thought they had sent the wrong one as it was not the same as the picture on the website, it was very tiny and looked really cheap & nasty. I requested a return and I had to complete a form. I sent it back via Royal Mail Tracked parcel. 4 weeks went by and I had still not received a refund to I tried to contact them by phone but no reply. I emailed them to explain and sent photos of the delivered package their end but their response was 'it had not been scanned as a delivered item' I emailed again with the tracking details and they replied saying I would have to claim off Royal Mail. Absolutely disgusting customer service, there email was short, abrupt and rude. I definitely would recommend that you don't buy from this company !