sensoryeducation.co.uk 

If I could give zero stars then I would. Ordered a sensory lamp which arrived within a few days of placing order. When I opened I thought they had sent the wrong one as it was not the same as the picture on the website, it was very tiny and looked really cheap & nasty. I requested a return and I had to complete a form. I sent it back via Royal Mail Tracked parcel. 4 weeks went by and I had still not received a refund to I tried to contact them by phone but no reply. I emailed them to explain and sent photos of the delivered package their end but their response was 'it had not been scanned as a delivered item' I emailed again with the tracking details and they replied saying I would have to claim off Royal Mail. Absolutely disgusting customer service, there email was short, abrupt and rude. I definitely would recommend that you don't buy from this company !

I wouldn’t even give this company a one star!!! I ordered an item for my grandson on the 21st May 2026 costing £51.98 including post and packaging. To date I still have not received my fully paid for goods and numerous emails have been ignored or your told they are dealing with your request and will take 2-3 days!! I have repeatedly asked now for a refund which has again been ignored. The chat bot they have is stupid and continuously gives you same answer over and over again. Awful do not use.

I ordered a toy on the 4th of July for my son's birthday on the 24th. Sadly it has still not arrived (30th July). I have emailed and phoned however no response as of yet. Really hoping it will turn up even if late.

SCAM? That was certainly how it felt to me.

We placed an order over two weeks ago. Since then, I have emailed the company, attempted to call them three times, and submitted an enquiry through their online contact form. Despite all of these attempts, I received no meaningful response, no assistance, and no parcel.

I would strongly advise others to think carefully before purchasing from this company.

Overall, my experience with the ordering process, delivery, and customer service has been extremely poor.

After receiving no response or assistance, I raised a debit card dispute with my bank. Rather than engaging with my attempts to resolve the matter, the company then threatened me with legal action. The emails were sent from accounts @ sensoryeducation . co . uk and customercare @ sensoryeducation . co . uk. In my opinion, the wording appeared highly automated, although they were sent from genuine company email addresses. They have since requested that I remove certain wording from this review, stating that it contains personal information. I believe the information I have included is accurate and appropriate to share.

Based on my experience, I would urge others to avoid the stress and hassle I have encountered.

This review has since been flagged. I cannot comment on the reason for that, but I stand by this review as an honest account of my personal experience.

Believe it or not, the company is now pursuing legal action against me. I have appointed solicitors, and I intend to continue defending my position through the appropriate legal process. I also intend to speak publicly about my experience once I am able to do so.

I have seen previous reviews from other customers describing experiences that I consider similar to my own. In my opinion, the company’s approach has been aggressive, including in my dealings as an autistic customer. I believe my rights under the Consumer Rights Act 2015 form part of the legal dispute, and I will continue to pursue that through the appropriate legal process.

If you experience a consumer dispute, you may wish to seek independent advice from organisations such as Citizens Advice or, where appropriate, discuss complaint routes with relevant consumer bodies.

This review reflects my genuine personal experience.

Extremely poor service.
Ordered on 14th of July,. No goods have been received.
Every time I contact them, im told I will get a response in 2/3 days but im still waiting in a response.
Everything is automated to avoid personal contact.
For an educational, sensory company, they really do know how to awaken the senses and educate on poor service. Its bizarre.
If the goods do not arrive I will be raising this issue with my bank soon!

You asked above that people make contact before leaving a review.
I have tried on many many occasions, with not one response , which is why you have a poor review. If I had a satisfactory response, this review may have been quite different.

Edit...you have responded by aaking me to contact you through your website with full details of my order.
I have done this on many many occasions. Not once have toy responded. I have spent iver £120 and still received no goods on 20th August. I ordered this on 14th July!!
You have all my information already. I will be claiming through my bank!

Great product. Delivery was slower than expected, though that may be the courier's fault!

Very good as parcel got delivered on time and am happy with Sensory Diamond product.

First time ordering from this company. Great items, well packaged and fast delivery.
I was kept informed throughout the delivery process by email.
Arrived on time but lost points because the delivery driver didn’t knock on the door and just left the items hanging out of the letterbox in full view of the whole street! I only knew it was there because they sent a photograph via email.

Excellent experience all round, plenty of updates given and tracking was With my favourite courier. Only negative was finding out three of my items were out of stock when I opened the parcel and saw a little note.

Absolutely terrible! Waited weeks after my order “shipped”, no responses to emails/phone calls or from the online “help” chat.
Placed an order before I read the reviews, will know better next time!

Perfect travel toys for my grandchildren. Clear 8nformation and easy and secure to order

Excellent service and fast delivery! Very reasonable prices too , thank you !

Ordered two items. Only received one. No delivery note in package. The item I received I only ordered because I was already paying a delivery fee and wouldn't have ordered on it's own. Tried to contact customer care and just received automated responses. Filled in missing item claim form and they sent me "store credit" for the amount of the missing item. I couldn't use the credit without paying another delivery fee leaving me out of pocket! I wanted a refund or the item. Avoid this company. This could have been handled so much better and then I would have used them again.

Edited to add I've seen the company post that customers should escalate issues to their customer care email address. That doesn't actually work. I've had no response and they've neither sent my product nor refunded me.

Edited to add. I have received no reply to the correspondence I had already sent prior to this review. I even included evidence of the weight label on the packaging sent which showed it couldn't possibly contain the missing item. I already submitted a case with all of the details required prior to writing a public review. The company has not responded to me privately other than to auto issue store credit I don't want. Yet responds publicly.

I've made an order before I read the reviews online , then made me nervous when I read the negative reviews worried I may experience the same things. However it was completely opposite they replied to my messages and my orders where shipped and I recieved a refund for another item with no issue. Feel confident to shop with them

Items were missing from my order.
No explanation no notification. I had to contact them and was then told I’d have to wait 7-10 days just to see if im refunded, as the item may not have been in stock to start with.
If I’m not refunded in that time then I can make a claim after the 7-10 days.
So the onus is on me as the customer to chase them after waiting an allotted period of time.
I won’t be ordering again.

Also one of the items received was not as pictured on the website and really wasn’t as expected. This part of my email contact was basically ignored with no reply at all.

All round poor.

Brought lots of items and 6 was missing, after waiting a week as suggested for a refund, I contacted them and they gave me a gift card even when I requested my money back on the original payment method. After emailing numerous times I get the same automated response and not getting anywhere with a refund. Very disappointing

I ordered an item on 6th June, it never arrived but the company says it has. In order to claim a refund I need to send an image of an item I never received. Dreadful service!

I placed an order with Sensory Education in May, but when it arrived one item was missing, for which I was advised I would receive a refund.

When, more than two weeks later, neither the promised refund nor the missing item had materialised, I contacted the company for an update. What followed was several weeks of unanswered emails, a chargeback that my card issuer later acknowledged had been processed incorrectly, threatened legal action, debt recovery correspondence, repeated requests for information I had already supplied, an email system that rejected replies, and, after the account had been settled, a promise to investigate the whereabouts of the original package.

The products I received were fine, but the administration was unlike anything I've experienced before.

Ironically, the issue that has taken the longest to resolve wasn't the missing item, the chargeback or even the threatened legal action. It has simply been getting the company to confirm that they have received my payment - a confirmation that, despite repeated requests, I am still waiting for.

Great selection of toys for brilliant prices

Fast dispatch and delivery, genuine products my daughters are really happy