Setyres Reviews 237

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, honesty, and helpfulness, often highlighting their friendly approach and excellent workmanship. Many appreciate the efficient and quick service, with some noting that even when busy, the team manages to address issues promptly and effectively. However, some customers reported dissatisfaction with pricing, feeling that quotes were inconsistent or that they were overcharged. A few people also experienced issues with service quality, including misdiagnosed problems or a lack of thoroughness, leading to further inconvenience and cost.

What people talk about most

Service

Customers had positive experiences with service, often highlighting quick and efficient assistance, such as... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness,... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the good and fair prices for services... See more

Product

Reviewers highlight ambiguous aspects of the product. Customers report issues such as flat tires, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying several tyre shops in Portsmouth, I finally found Setyres Portsmouth, and I’m glad I did. Their professionalism, honesty, and attention to detail truly stand out. During my first vis... See more

Rated 5 out of 5 stars

Great customer service today st Setyres in Totton, Southampton. The guy looked at my car because it sounded like a tank, I thought the exhaust was hanging off, he advised it was a corroded heat sh... See more

Rated 5 out of 5 stars

I had a flat tyre and they changed my tyre within half an hour, even though they were busy. I always have my car serviced and Mot done each year at Setyres, they couldn’t be any more helpful.

Rated 5 out of 5 stars

Hit a pothole that severely damaged the sidewall of my car on a Saturday morning 50 miles from home. I went to Setyres in Henfield but didn’t expect to get a replacement as it’s a sports car with b... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service and really helpful at the Sudbury branch.
Good advice gratefully received.
Thanks.
Dave Watts.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was very happy with my visit to S E Tyres today,Sudbury Branch.
I had two new tyres fitted to my car which was done quickly and and a very good price.
All the staff were very helpful

15 December 2025
Unprompted review
Rated 5 out of 5 stars

SE Tyres Farlington great service

I went to the shop in Farlington and had to leave my BMW with the guys while I nipped off to do other jobs.
The NSF tyre was dead flat and I was expecting a fairly hefty bill.
When I returned I was shocked and very pleasantly surprised that they had managed to do a repair and the cost was only a fraction of what I had planned for, true honesty and great service, highly recommended as they could have pulled my pants down but chose to be honest and look after the customer.
I didn’t get the young lad’s name but he was polite and very careful with my car and a great representative for SE Tyres!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Maidstone SE Tyres

Always good customer service the manager has been there for a long time,exactly knows how to treat all ages of customer's and trys to go over and beyond

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Totally Ignored

I phoned ahead to ask if it was a good time to pop down and was told anytime today.
When i arrived a delivery van was unloading tyres, not one person had the decency to let me know how long the unloading would take, i left after 35 minutes.
Wont use them again, they are normally very reliable and friendly.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Booking system as good as some staff

Went online 22 Sept, booked and paid for MOT for 4th Oct at 10.45am. Had confirmation email from SET. Arrived 10.30am Hailsham and met by 2 guys smugly saying was booked for 18th Oct, did not have the letter with me so agreed to come back, returned 18th and was told well you should have been here at 10.00am not 10.45am, so no MOT that day, asked for refund which arrived 12 days !! later. Had proof that they were in the wrong (i.e booked for 4th Oct at 10.45am)and their system was not working as it should, they were not interested, arrogant and dismissive. Never again......

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Honest Team – Setyres Portsmouth

After trying several tyre shops in Portsmouth, I finally found Setyres Portsmouth, and I’m glad I did. Their professionalism, honesty, and attention to detail truly stand out.

During my first visit for wheel balancing and alignment, they noticed that my rear wheel nuts were rusted and might snap — something no other shop had mentioned. Their clear advice and care impressed me. Since then, I’ve returned for tyre replacement and routine checks, and every time, they’ve provided expert, cost-effective service.

Special thanks to Matt and Ryan for their friendly approach and excellent workmanship. Setyres Portsmouth is a team you can trust, highly recommended!

18 October 2025
Unprompted review
Rated 5 out of 5 stars

SETYRES puncture repair

Went to SETYRES Maidstone today with a puncture / a nail through my tyre. After a short wait, as they were very busy, it was repaired and for only £30. Good service, good price, very happy.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing experience at Se tyres Heathfield

I had a very disappointing experience with SE Tyres Heathfield.

In July, I booked a diagnostic for a check engine light. I was told there was a major electrical fault and requested a quote to fix it, along with a cambelt replacement. I received a quote (around £500) and booked the earliest appointment for 20th August.

When I collected the car, I discovered the check engine light was still on. No one had contacted me to clarify or confirm the work, and when I called the next day, I was told the cambelt replacement was just routine maintenance and would not fix the issue. This was extremely frustrating, as my initial request had clearly been to repair the fault.

Worse still, I was told I could keep driving the car. A second opinion at another garage revealed the real issue was the alternator—and the car was not safe to drive. This left me without a car for longer than expected, cost me more money, and caused unnecessary disruption to my work.

I found the service unprofessional and dismissive. I won’t be returning, and I’ll be discouraging friends and family from using them.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

I WONT BE RETURNING

On the 22nd July I booked and had a MOT carried out. It's with regret as being a customer with SETYRES Maidstone for 20 years and being in the past very pleased with the service I won’t be returning. I would highly recommend you follow their advise and that you remove all items even in your boot from your vehicle before leaving it with Maidstone SETYRES !!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service today at Setyres…

Great customer service today st Setyres in Totton, Southampton. The guy looked at my car because it sounded like a tank, I thought the exhaust was hanging off, he advised it was a corroded heat shield, which he removed for me in seconds, with no charge. Cannot thank you enough. Excellent service from this company.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I usually only leave reviews to complain but I was very impressed with setyres in Tunbridge Wells. Both the guy on the service desk and the technician were very nice and professional. I hadn't used setyres before but will certainly be returning for my MOT.

13 August 2025
Unprompted review
Rated 2 out of 5 stars

Quoted V actual price difference

Phoned Lancing branch for price on front wheel alignment, was quoted £35, told to go to seafront branch, no appointment needed. Went down within the hour to have the tracking done, was then told the cost when paying, £45! Questioned the invoice but was told 'that was the price, I must have been told wrong'.Seems to be one price over the phone, another when you have the work done. Please be aware!

7 August 2025
Unprompted review
Rated 1 out of 5 stars

SE Tyres Blackfen branch

Used Blackfen branch. This is the second time they have told a female that a nail in tyre means straight away no repair and that a new tyre is needed! Not even prepared to take it off to have a look. Went elsewhere and they repaired it straight away ! No need for new tyre! Females beware

15 July 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look