Setyres Reviews 237

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, honesty, and helpfulness, often highlighting their friendly approach and excellent workmanship. Many appreciate the efficient and quick service, with some noting that even when busy, the team manages to address issues promptly and effectively. However, some customers reported dissatisfaction with pricing, feeling that quotes were inconsistent or that they were overcharged. A few people also experienced issues with service quality, including misdiagnosed problems or a lack of thoroughness, leading to further inconvenience and cost.

What people talk about most

Service

Customers had positive experiences with service, often highlighting quick and efficient assistance, such as... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness,... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the good and fair prices for services... See more

Product

Reviewers highlight ambiguous aspects of the product. Customers report issues such as flat tires, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying several tyre shops in Portsmouth, I finally found Setyres Portsmouth, and I’m glad I did. Their professionalism, honesty, and attention to detail truly stand out. During my first vis... See more

Rated 5 out of 5 stars

Great customer service today st Setyres in Totton, Southampton. The guy looked at my car because it sounded like a tank, I thought the exhaust was hanging off, he advised it was a corroded heat sh... See more

Rated 5 out of 5 stars

I had a flat tyre and they changed my tyre within half an hour, even though they were busy. I always have my car serviced and Mot done each year at Setyres, they couldn’t be any more helpful.

Rated 5 out of 5 stars

Hit a pothole that severely damaged the sidewall of my car on a Saturday morning 50 miles from home. I went to Setyres in Henfield but didn’t expect to get a replacement as it’s a sports car with b... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID SEVENOAKS they are useless

Avoid Sevenoaks they are useless, unmotivated slobs. 0% work ethic, no one’s happy there. Arrived at 12:40 needing one tyre, told me sorry I shut at 1pm. Meanwhile there were two men just standing around watching the clock. What a shambles

6 July 2024
Unprompted review
Rated 5 out of 5 stars

After a bad experiences with other…

After a bad experiences with other "National Tyre Fitters", delivering the wrong size and stating it was my fault, I found by chance that SE Tyres could meet my means and ordered four tyres to be fitted at Sevenoaks. Unfortunately, they could only deliver two, but would accept another tyre company delivering the remaining two. It does raise the question as to why other "National Tyre Fitters" will only supply their own brand. It is not just that SE Tyres, Sevenoaks are convenient, but also very courteous.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Just popped into setyres on a chance…

Just popped into setyres on a chance they could fit 2 tyres on my xtrail before a very long drive to Norfolk I was very impressed by their service and care I was made aware that my tyres were perfectly legal ...but I chose to have them replaced as I don't get much time off ... they also checked pressures of the others too . The tyres are middle quality but alot cheaper than I was quoted at Nissan. Staff all cheery and helpful ....I thoroughly recommend them 👌

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Well i have been going to setyres Hove…

Well i have been going to setyres Hove ,sussex, for about 6 or 7 years now for tyres , popped in today to book my vehicle in for steering geometry work and was somewhat shocked to be told we don't have time to do it and we're not interested, get the impression things are going downhill at this place and will not longer go there or recommend

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. I would not recommend this business. Arrived before another customer at their Sidcup shop. Told by a short, bald, Neanderthal-type individual manning the front desk that I wanted to change 2 tyres. When I pointed out that I had in fact arrived before another customer, he point blank refused to accept this- effectively telling me that I was lying. All he had to do was ask the other customers. Took exception at me asking him to look at the location where I had been parked and waiting, before moving into a spot vacated by a customer who was ahead of me. He began cussing and squared up to me. I suspect that his hostility probably stems from racism because his reaction was just so bizarre and inexplicable. Miserable, aggressive, violent individual- absolutely should not be working in a customer facing role. I suspect that they behave like this because there is no repercussion from their bosses. And it is not just this one shop- they are just as rude at their other shop in Welling. Today’s incident was the final straw. I won’t recommend or use this company/garage ever again.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

SETyres Hailsham

SETyres Hailsham very helpful with flat tyre and I could not get the wheel off myself after being let down by my road side assistance - kicked it off for me and put on spare a bit of a life saver and made it look so easy

4 April 2024
Unprompted review
Rated 1 out of 5 stars

Really rude customer service from their…

Really rude customer service from their mobile team. Charge a callout fee and didn’t bring the correct equipment to undo our nutbolt (their tyre guy told us he’d been trying to get them to get the correct equipment and they wouldn’t so he couldn’t do his job properly) but still charged us the call-out fee even though they failed to take our tyre off. Tried to call and discuss but the guys on the phone was so rude/disinterested. AVOID!!! Halfords don’t charge a call out fee if they can’t do the job so go with them instead!

3 April 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service - tyre was not put on correctly - wheels nuts could be undone by hand - tyre wobbled on way home
When contacted they could not be less interested and blamed faulty tools
AVOID at all costs - there are more competent tyre places

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Essex Branch Mobile

Essex Branch - Mobile Fitters

Could not ask for better service, from both Will and Ronnie - Prompt, helpful - overall cannot recommend enough

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Foots Cray branch-Excellent

Foots Cray branch.
Excellent prices and service that matches. These guys don’t stop working as the branch is so popular & as one customer leaves another two arrive.
Manager Chris is really helpful.

13 March 2024
Unprompted review
Rated 1 out of 5 stars

Complete amatures

Complete amatures. Wrecked my brand new alloys, scammed me by putting cheaper tyres on than asked and paid for. Majority of staff have attitude problems. Stay well clear.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic company and definitely…

What a fantastic company and definitely 5 stars where other companies who I wont name and shame couldn't be bothered to deal with my urgent assistance because it was a sunday this company stepped up to the plate and got me back on the road top company and will definitely recommend this firm.

3 March 2024
Unprompted review
Rated 5 out of 5 stars

best service

I used SESTyres today, 15 Feb 24.
Th whole service from the initial call, (Will) to the fitter ,(Damien) was seamless and very professional.
If you need new tyres these are the people to use everytime!

15 February 2024
Unprompted review
Rated 1 out of 5 stars

Setyres uckfield

Setyres Uckfield dangerous as it allows its staff members to have their children running around the office & garage areas. Health & safety risk at its finest. Shameful

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick service

Just went into SeTyres Epsom this morning with large screw in flat tyre. All sorted in 15 minutes, new similar tyre fitted, no need for spare wheel. Thanks guys.

12 February 2024
Unprompted review
Rated 1 out of 5 stars

Epsom branch, grumpy service

Epsom branch. Very grumpy chap who seemed to be in charge; seemed to need to moan about everything.
Hey management team at SETyres, why not read the reviews and think a bit about how customers are treated? I just have and I'm not the first reviewer to make this comment. Will take my cash elsewhere next time, would rather spend it where the reception is at least pleasant and makes me feel that my custom (and cash) are welcome rather than an inconvenience.

There's another tyre depot 200 yards up the road.... got to be worth a visit there next time

Why would I trust a grumpy person to give me good advice and honest service?

19 January 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look