Seventhstitch Reviews 

1,628
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and comfort of products like mattress toppers and duvets, often finding them good value. People frequently report quick and efficient delivery, with many orders arriving on time or even faster than expected. However, some customers noted significant discrepancies between product descriptions and actual items, particularly regarding material, thickness, and quality. Reviewers also experienced order fulfillment issues, including delayed or undelivered items, and incorrect proof of delivery. Additionally, some people were dissatisfied with the refund process, specifically regarding refusal to cover return postage for misdescribed or faulty products.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with many expressing disappointment... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, noting items like... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising speedy and... See more

Order

Users describe negative interactions with order, with many reporting significant delays in receiving their... See more

Refund

Reviewers frequently express dissatisfaction with the refund process, citing issues such as wrong items,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The description on their website was incorrect in that it didn't mention a sateen finish to the sheet. I purchased the same item a few years previously which was perfect, however the product had chang... See more

Rated 3 out of 5 stars

The sheets are good value with faint stripes and have a nice satin feel to them. Downgraded to three stars because Evri didn't come on the day or time specified.

Rated 4 out of 5 stars

Lovely mattress cover but not as comfortable as I thought it would be going off the description. I had one from Debenhams same size but definitely more comfortable

Rated 4 out of 5 stars

The mattress topper is deep and well padded and feels snug on the bed, so overall a good product.what was less good was the response when tracking indicated it had been delivered when it hadn't. The r... See more


Company details

  1. #86 of 86 best companies in Bedding Shop

Written by the company

SeventhStitch is a Brand Registered under Trade Mark UK00003330482 For Exclusive bedding and home textile products. We offer a wide range of complete Bedding sets which include Duvet cover set, Fitted sheet, Flat sheet, Mattress protectors & Towels. These come in Fine organic cotton and being manufactured and stitched at our state of the art units. We believe in maintaining the trust and supplying quality products to our valuable customers as per their exact requirements. Our customers are our main priority and we feel proud & honored to serve them


Contact info

2.9

Average

TrustScore 3 out of 5

2k reviews

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Hasn’t replied to negative reviews

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2.9

All reviews

(1,628)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking quality

Shocking quality! Sold as Egyptian cotton when in fact it’s the cheapest quality I’ve come across! Over priced for what is advertised! Do not trust this company! Headache sending back and getting a refund! Delivery was a joke to add insult to injury.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Rather disappointing

Rather disappointing, the mattress topper was not as shown in the video. The video shows the topper as having a waffle type material on the underside and certainly not as padded as shown, it is very flimsy and more like a duvet than a mattress topper.

24 November 2025
Rated 1 out of 5 stars

Failed to deliver or refund topper which…

Ordered a 10 inch mattress topper which was supposedly delivered within 48 hours. They provided proof of delivery when I complained which was not me or my doorstep and failed to do anything about it. I had to contact Evri but they told me to go back to supplier. No support or contact from them to rectify with replacement or refund so had to go through my bank. Useless customer service. Beware of their ignorance in this matter

10 October 2025
Rated 1 out of 5 stars

Very disappointing experience

Very disappointed -
TOO SMALL FOR MY BED!!
Irregular quilting, lumpy and bumpy, very thin at the ends. Pics very misleading.
They agreed to refund when I return it but still have to pay for the return which I am very upset about as it is effectively FAULTY and not fit for purpose

24 November 2025
Rated 2 out of 5 stars

False advertising

Ordered a double luxury topper, said to be delivered within 48 hours, have extra deep filling and be 10cm thick, and 137x190 cm.

It took 5 days to deliver, not 48 hours. It is not 10 cm thick, it is 5 - 6 cm thick at the most in some spots. Most of it is even thinner. The sizes are not as advertised either: it is much smaller than my double mattress. I measured it, it's 180 cm long-not 190 as advertised. It is a cheap product and that is exactly what you are getting.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

Ordered duvet set, received but didn't like - very poor quality. They offered me 25% discount which I rejected and then 50% discount- also rejected as I would never use the item. No returns label provided, they just gave me an address to return it to and advised me to send copy of proof of postage.
I returned via tracked post and as soon as tracking showed it had been delivered I contacted them with a copy of my post office receipt. However, one digit of the postcode was incorrect on the receipt (last letter) but the parcel had been labelled correctly. They picked up on this and said they never received it! The post office confirmed that it was sent to the correct address, delivery people don’t just use postcode- they read the actual address! Postcode is for delivery office to direct to right area/street. Last letter of postcode is usually which side or end of street.
This company were definitely trying it on! When I pointed out re postcodes they finally sent me a refund!

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Just purchased a double mattress…

Just purchased a double mattress topper, unwrapped it and put it on top of the spare bed for 3 days, put it on my bed wasn’t 4” thick more like less than half an inch thick, makes no difference what so ever, waste of money, can’t be bothered trying to repackage it and the hassle of begging to return it. Please don’t believe this rubbish they lie about 😡😡😡😡😡😡

11 November 2025
Unprompted review
Rated 1 out of 5 stars

On 28 of the September I bought a 2…

On 28 of the September I bought a 2 pillow protectors they said 48 hours delivery today is 18 of October and nothing arrived contact them by email a couple of times no reply at all I trying calling them the phone going off straight away so I assume they're take my money and don't send my covers it is disgusting how they do business very very rude but I'm going to contact my credit card company I want my money back

28 September 2025
Unprompted review

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