Seventhstitch Reviews 

1,627
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the comfort and quality of products like mattress toppers and duvets, finding them good value, effective for improving sleep, and often delivered quickly and efficiently. However, some people mentioned dissatisfaction with product descriptions, noting items often did not match advertised features like thickness or material. A few other people also felt that order fulfillment was problematic, experiencing delays, missing items, or deliveries to incorrect addresses. Additionally, some customers were not happy with refund processes, specifically facing challenges in getting return postage reimbursed for faulty or misdescribed products.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with many expressing... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction.... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising super fast and prompt... See more

Order

Users describe negative interactions with order, with many reporting significant delays in receiving items,... See more

Refund

Reviewers mention negative feedback about refund processes, with many experiencing long-winded and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The description on their website was incorrect in that it didn't mention a sateen finish to the sheet. I purchased the same item a few years previously which was perfect, however the product had chang... See more

Rated 4 out of 5 stars

The mattress topper is deep and well padded and feels snug on the bed, so overall a good product.what was less good was the response when tracking indicated it had been delivered when it hadn't. The r... See more

Rated 4 out of 5 stars

Lovely mattress cover but not as comfortable as I thought it would be going off the description. I had one from Debenhams same size but definitely more comfortable

Rated 4 out of 5 stars

It is comfortable but the edge panels are thin with not much filling so feels like topper is too small when laying on it the rest is great but the lack of filling around the edges spoils it, I bought... See more


Company details

  1. #85 of 85 best companies in Bedding Shop

Written by the company

SeventhStitch is a Brand Registered under Trade Mark UK00003330482 For Exclusive bedding and home textile products. We offer a wide range of complete Bedding sets which include Duvet cover set, Fitted sheet, Flat sheet, Mattress protectors & Towels. These come in Fine organic cotton and being manufactured and stitched at our state of the art units. We believe in maintaining the trust and supplying quality products to our valuable customers as per their exact requirements. Our customers are our main priority and we feel proud & honored to serve them


Contact info

3.0

Average

TrustScore 3 out of 5

2k reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(1,627)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, brought two super king size. Now brought two single ones for grandkids to try out very impressed thank you

24 September 2025
Rated 5 out of 5 stars

I have purchased 3 single and 2 double…

I have purchased 3 single and 2 double deep filled mattress toppers, all at different times, no problem at all, the product is a good size, beautiful and cosy they have been great value for the money, go on treat yourself to a great cosy night sleep. Shipping is usually 3_5 days.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Don’t ignore the recent 1 star reviews…

Don’t ignore the recent 1 star reviews about people not receiving their orders. They’re doing exactly that, fulfilling some orders and scamming the rest, just hope you purchase from a platform that will refund you, if you’re willing to risk your money.
Made a TikTok shop order (big mistake) and 1 day later, they marked as shipped and then a day later it showed delayed. Now I have to wait until September 30th before TikTok automatically cancel the order and refund me.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

False advertisement DO NOT BUY FROM THIS COMPANY!!

I ordered a mattress topper from this company.
It states on the advertisement that it is 4 inches thick. This is false advertising as its 1 inch at most. The advertisement also gives the impression that it has a luxurious look and feel, it does not.
I asked for a full refund and was told I had to send it back at my own cost.
Disgusting company DO NOT BUY FROM THEM!!!!

11 September 2025
Unprompted review
Rated 1 out of 5 stars

LIES, LIES & MORE LIES

Ordered a Topper from Amazon, was told 24/48 he shipping. Was told it was "Dispatched" a few hours later (Brilliant I thought) ITEM NEVER ARRIVED!! Contacted Royal Mail as they were delivering it, was told "It has NOT been dispatched" contacted seller via Amazon to get an update..... received a message back saying, "Sorry item was dispatched and collected but not scanned by the courier, and we will give you £20 compensation" (Item never cost me that in the first place) LIES, LIES and more LIES!! AVOID THIS COMPANY AT ALL COSTS!!! Before you buy anything online, always make sure you know where it's coming from and by who, and read their reviews!! THIS COMPANY SHOULD BE BANNED FROM AMAZON!!!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Very comfortable and a brilliant price with fast delivery.

This super comfortable mattress topper is a brilliant price and delivery was spot on. It fitted well over the mattress and I was able to use my stretchy mattress protector on top so it stays in place perfectly.
Wonderful nights sleep - I was worried I would find it too hot at the moment but the weather has cooled down and I was comfortable. It's going to be so snug when the colder nights come in.

25 August 2025
Rated 5 out of 5 stars

Very Good Service

I have recently ordered several items from this company, all but one was delivered. I contacted the supplier and got an immediate response. The item which was missing did not meet their quality standard and was discontinued. I have been given a full refund and a 10% off my next purchase. Response time to emails was excellent and the matter sorted in a couple of days. The items I did receive were of a high standard and I have to say, the mattress topper is superb.

28 August 2025
Unprompted review
Rated 2 out of 5 stars

Ordered King size Duvet 13.5

Ordered King size Duvet 13.5. Arrived after 3 days. OK not the 48 hr promised but on inspection, duvet 13.5 tog is very light and the manufacturer's label has been cut out, just leaving the washing instructions. Think I'll send it back as I don't want to freeze to death this winter.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid!

Avoid avoid!! . Still waiting for my duvet promised in two days. 10 days later! Sent tracking code that shows still in hub and they are blaming Royal Mail. Poor communication When I call the number it cuts off Requested refund. No reply! Seems like a scam to me

23 August 2025
Unprompted review
Rated 1 out of 5 stars

HOW THIS FIRM IS ALLOWED TO CONTINUE TRADING I DO NOT KNOW.August 1st ordered a King size mattress…

August 1st ordered a King size mattress topper from this firm because I needed it urgently for an enexpected guest arriving and it stated a 2/3 day delivery.
August 4th told delivery would be delayed.
Same day cancelled the order explaining why.
August 7th parcel left in my absence.
Emailed requesting return label and refund.
Request came for photograhhs.
Return acknowledged as parcel unopened.
Never received return label.
Further request sent.
Reply came giving an address and saying that I must pay postage. This is a heavy courier delivered parcel.
Since then numerous emails from me have been ignored.
What happened to consumer rights??

1 August 2025
Unprompted review

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