SharpentersReviews 

138
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I am a professional oboe player. Oboists use highly specialized beveled reed knives to make oboe reeds. The angle and evenness of the bevel is imperative. After months of use, it has to be re-establi... See more

Company replied

Rated 1 out of 5 stars

My knives are gone! Sharpenters provided an envelope that ruptured during transit and all of the knives were lost. The Company freely admits that this problem has occurred in the past yet they continu... See more

Company replied

Rated 5 out of 5 stars

We are very impressed with Sharpenters! Their service is a "well-tuned one", providing easy step-by-step instructions through each step of the process. Our knives came back amazingly sharp! We were... See more

Rated 5 out of 5 stars

Sent in four knifes,a global with a single bevel and old onieda serated carver, two victonox chefs. The global was sharpened nicely with a single bevel but not the fine polish of a new one. The victo... See more

Company replied

Company details

  1. Sharpening service

Written by the company

Millions of knives have been sharpened by our family of brands across the globe since 1965! We are an easy, secure, and fun online service, making your knives sharper than the day you first got them! Try us out and see how we are making the world a sharper place, one blade at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.4

All reviews

(138)

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Rated 5 out of 5 stars

100% recommend!!!

Great turn around and my knives are BETTER than new!

20 July 2024
Unprompted review
Sharpenters logo

Reply from Sharpenters

Thank you for your business and friendly review Shawn. We look forward to serving you again!

All the best

The team at Sharpenters

Rated 5 out of 5 stars

Newer than new

They were quick to return my knives, which now seem newer than new. Excellent

23 July 2024
Unprompted review
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Reply from Sharpenters

Thank you for your business and your great review Laurel, we really appreciate it!

All the best

The team at Sharpenters

Rated 5 out of 5 stars

Ease in sending

Ease in sending. Sharpness of my knives

12 June 2024
Unprompted review
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Reply from Sharpenters

Thank you for your business and your friendly review - they mean a lot to us!

All the best

The team at Sharpenters

Rated 4 out of 5 stars

Recommending Sharpenters for all cooks!

Knowing my knives would once again be SHARP and that I could do it online and by mail with little hassle led me to use Sharpenters. My daughter told me about the service after she raved about how easy it was to do.

My initial envelope had somehow been packed so that the tapes in the package stuck everything together and ruined my shipping label, but as soon as I contacted Sharpenters by email they were right on it, sending a replacement and protective sleeves.

My knives just returned a few days ago. I’m very pleased with the sharpness. The hardest part of the whole process was doing without professional sharp cutlery for a while!

7 June 2024
Unprompted review
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Reply from Sharpenters

Thank you for your business and friendly review Marsha. We look forward to serving you again soon!

All the best

The team at Sharpenters

Rated 5 out of 5 stars

I was skeptical at the beginning

I was skeptical at the beginning, specially when they charge you first and then you have to cross your fingers in order to wait for the “envelope”.
But if came after a couple of days, sent the knives and in just 2 days they got them; it took another couple of days when I received an email saying that my knives were coming back. The problem “started” when USPS never updated the tracking number so I sent a text to Costumer Service; they replied next day and explained 2 possible explanations and told me to wait until Friday to see if my knives arrive and I got them today.
Sharp as hell. So 5 stars from my experience

7 June 2024
Unprompted review
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Reply from Sharpenters

Carlos,

Thank you for your business and the friendly review - they mean a lot to us! We hope next time you sharpen your knives, there will be no postage delays but for any needs we are here to offer our support.

All the best,

The team at Sharpenters

Rated 4 out of 5 stars

I was expecting razor sharp knives…

I was expecting razor sharp knives sadly they were not as I expected. Good job not great.
Robert Lewis

20 May 2024
Unprompted review
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Reply from Sharpenters

Robert,

Thank you for your business and your review. We are happy that you gave us 4 stars but we always strive for greatness - we proudly offer a satisfaction guarantee. Please reach out to us if we may provide a resharpening free of charge. We look forward to serving you again.

All the best

The team at Sharpenters

Rated 2 out of 5 stars

Don't do it. Find a local company

Good idea, but they did a lousy job at sharpening. I really wanted this to be a good service, and the first time I sent my Global knives, they came back in great shape. Unfortunately, the next two times I sent them, they came back duller than before. The second time, I did a full set of cutting tests before and after to confirm my sentiment. I assume Sharpenters just got too big and lost their quality control. I did complain twice but no reply at all.

1 January 2024
Unprompted review
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Reply from Sharpenters

Jeff,

Thank you for your business and your review. We are sorry that you were not as impressed with your recent sharpening as the first time. We did reply to your previous message and explained that we would love to impress you again and we would be happy to offer you a free re-sharpening. Please reach out if this is of interest.

All the best,

The team at Sharpenters

Rated 5 out of 5 stars

It was easy

It was easy! Mail my dull knives to Sharpenters and receive super sharp knives back. So happy with the results!

14 March 2024
Unprompted review
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Reply from Sharpenters

Thank you Kari, we appreciate the opportunity to work on your knives and are happy you liked the result!

The team at Sharpenters

Rated 5 out of 5 stars

The knives are sharp

The knives are sharp, however there are black stains on three of the knives. Also the serrated knife has much smaller teeth, I would have expected to the depth to be the same and points just sharper. These are difficult to sharpen.

1 March 2024
Unprompted review
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Reply from Sharpenters

Thank you for your candid and friendly review Billie, we will raise your improvement points with our sharpeners today. We look forward to serving you again!

All the best

The team at Sharpenters

Rated 5 out of 5 stars

These people are the best

These people are the best. I used an electric sharpener and completely ruined a serrated shun bread knife. They put an entirely new edge on it. Saved one of my favorite knives! Great job!!!

5 March 2024
Unprompted review
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Reply from Sharpenters

Thank you for your wonderful review David, we appreciate the opportunity to serve you!

All the best,

The team at Sharpenters

Rated 5 out of 5 stars

SO EASY!

SO EASY!
Clearest communications and instructions ever! Easy to ship in provided envelope and super quick service in getting my knives sharpened and returned to me in top shape. I have Cutco knives, which I know can be sharpened for free by any salesperson. Sharpenter's takes it to a much higher level and they don't try to upsell you on more knives!

28 February 2024
Unprompted review
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Reply from Sharpenters

Thank you for your friendly and detailed review Andi, we truly appreciate it!

All the best

The team at Sharpenters

Rated 5 out of 5 stars

Oh what an EDGE!!!!

Loved the quick turnaround and especially how sharp my newly returned knives are! There is nothing more depressing than trying to cook with dull knives! I have tried local professionals and home sharpeners that promised the world. NOTHING can come close to the edge my knives have from Sharpeners!!! I am a customer for life.

22 February 2024
Unprompted review
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Reply from Sharpenters

Thank you for your review Nonna, it means a lot to us!

Have a great day

The team at Sharpenters

Rated 3 out of 5 stars

Was a 2 year customer

I've been a customer of theirs for about 1.5 years, their results are OK. Turn around times are excellent.
They need to offer a higher grade of finish on the blades, some of mine are specialty knives that cost a lot. The finish works well enough but rougher than i'd like. If I sent them a pearing knife, it would not be sharp enough to use the way you would use a pearing knife. These knives came from the factory much sharper than they do from Sharpenters.

For reasons unknown to me they stopped sending me shipping packets, and terminated doing business with me as of late last year.. No attempt to contact me by email or in writing to explain their actions was made.

1 January 2024
Unprompted review
Sharpenters logo

Reply from Sharpenters

Thank you for your review, we certainly appreciate both the positive comments and the opportunity to improve on the other points. Over many thousands of customers we have never received any reports of stopping to do business with anyone without them requesting to stop a subscription. We certainly wouldn't terminate a subscription at our own initiative for no reason. We would love to look further into this and address your other points but unfortunately you posted with an anonymous account so we have no means of reaching out. Please reach out to us so we can assist you further, we look forward to continue working on your blades.
Have a great day
The team at Sharpenters

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