I always appreciate how easy it is to find out anything on the Shawbrook website. Options are presented clearly and the instructions to do the option chosen are easy to follow. I like the way things... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Company details
- #17 of 50 best companies in Bank
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Just so easy to navigate and no hitches…
Just so easy to navigate and no hitches on the website.
20 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still waiting for an App to do just the…
Still waiting for an App to do just the basics and view balances.
26 June 2026
Reply from Shawbrook
Hi Gary, thank you for taking the time to leave us a review. We have shared your suggestion regarding a mobile banking app with our team. Thank you for saving with Shawbrook.
Prompt and effective service
Prompt and effective service. Happy to continue with Shawbrook
18 June 2026
Shawbrook
The shawbrook employee on the phone was very helpful and professional also the shawbrook bank gives you excellent interest rates and are always helpful.
6 April 2026
Easy to set up
Easy to set up, good rates, quick communication. When it came to wrapping the accounts this was easy and straightforward to do online. I would very much recommend Shawbrook.
26 June 2026
Easy to cont well to queries, interest rates satisfactory
Easy to contact safely, responds well to queries
26 June 2026
Reply from Shawbrook
Hi Trevor, thank you for your positive review. We are thrilled to hear about your experience with us. Thank you for saving with Shawbrook.
Shawbrook Bank Website.
Easy to use and good looking website with good saving rates across various accounts. Also found the phone help-line quick to answer with helpful staff.
Happy to recommend
22 May 2026
Easy Company to deal with
So easy to renew my fixed rate ISA when the term ended. No fuss and lots of options.
27 March 2026
Good products and service
I’ve been saving with shawbrook for quite a few years and have been happy with the savings products. Customer care have always responded to my messages in a timely manner.
1 April 2026
Would like money transferred to current…
Would like money transferred to current account quicker and lesser amount than £500
4 March 2026
Reply from Shawbrook
Hi Christine, thank you for taking the time to share your feedback. We have shared your suggestion with our team. Thank you for saving with Shawbrook.
Always very helpful and saving rates…
Always very helpful and saving rates etc competitive. In all years with Shawbrook it’s run smoothly.
26 June 2026
Always easy to use the account
26 June 2026
A simple straightforward account
I have had no need to contact Shawbrook as their account is simple.
26 June 2026
I have opened a few isa's over the…
I have opened a few isa's over the years and Shawbrook has made the procedure quick and easy with competitive rates. Only wish I was able to combine them into one isa.
26 June 2025
I am happy with the savings rates for…
I am happy with the savings rates for shawbrook BUT my husband and I both have an account with them but only my husband can see his details on line as we share an email address so I am unable to see my account !! Very frustrating. I won’t be renewing at the end of term.
26 June 2026
Reply from Shawbrook
Hi Ilnda, thank you for sharing your feedback. We're pleased you're happy with our savings rates, but we're sorry for the frustration you've experienced. To help protect our customers and their accounts, each Shawbrook customer must have a unique email address, as only one email can be linked to an online profile.
If you need help accessing your account, please contact us and we'll be happy to assist. We're available 9am-5pm, Monday to Friday, excluding bank holidays on 0345 266 6611.
Survey
Communication, answer telephone quickly and the guys and girls on the end of the phone are always helpful.
26 June 2026
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