I always appreciate how easy it is to find out anything on the Shawbrook website. Options are presented clearly and the instructions to do the option chosen are easy to follow. I like the way things... See more
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Review summary
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Reviews shaping this summary
Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Company details
- #17 of 50 best companies in Bank
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great Service
Very quick response to my message and my request was actioned within minutes, thanks for a great service
25 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Be VERY careful with Shawbrook
Be VERY careful with Shawbrook. They think it is acceptable to offer better interest rates to attract new customers whilst paying long standing customers far less for an identical product - sharp practice!
In the insurance industry, the law was changed so that existing customers would not be charged more than they would as a new customer. That is clearly needed in banking.
Shawbrook do not reward loyalty, they treat customers as a cow to be milked - YOU HAVE BEEN WARNED - KEEP AN EYE ON THEIR RATES
25 June 2026
Unprompted review
Reply from Shawbrook
Hi Chris Williams, thanks for getting in touch, and we’re sorry to hear you’re unhappy. We do appreciate your feedback and understand your frustration. We’ve passed your comments on to the team, as we’re always reviewing our savings range to make sure it remains competitive for all customers. If you’d like to discuss this further, please call us on 0345 266 6611 (Monday to Friday 9am to 5pm, excluding bank holidays).
I moved my ISA's to another provider
I moved my ISA's to another provider, the communication between them was a little slow. I had to chase them.
11 February 2026
Reply from Shawbrook
Hi Nichola, we apologise for any inconvenience this has caused you. If you'd like to discuss your experience with us further, please call us on 0345 266 6611 (Monday to Friday 9 am to 5 pm, excluding bank holidays).
Interest rate on the Easy Access…
Interest rate on the Easy Access Account is not as high as other banks.
25 June 2026
Reply from Shawbrook
Hi Martin, thanks for getting in touch. We do appreciate your feedback and and we have passed your comments on to the team, as we’re always reviewing our savings range to make sure it remains competitive. If you’d like to discuss this further, please call us on 0345 266 6611 (Monday to Friday 9am to 5pm, excluding bank holidays).
They do what their supposed to do
They do what their supposed to do, although website can be a little confusing at times
25 June 2026
Reply from Shawbrook
Hi Sandra, thank you for taking the time to share your feedback and for saving with Shawbrook.
Easy online to move money in and out of…
Easy online to move money in and out of my account.
Competitive interest rates
1 June 2026
As efficient as usual
25 June 2026
Reply from Shawbrook
Hi John, thank you for taking the time to share your feedback and for saving with Shawbrook.
Good service
2 June 2026
Absolute joke
Absolute joke! Literally made homeless, on anti depressants, desperately needed some of MY savings back due to major financial issues! Provided everything needed over and over again during a three week spell of unbearable anxiety and depression! To be met with a sarcastic email from "Ellie savings team leader" talking down to me! I'm not seeking a loan? Just my own money! I cannot claim IVA or bankruptcy ( which I do not want to do!) due to these savings! Only care about their own profit!
3 June 2026
Unprompted review
Reply from Shawbrook
Thank you for taking the time to leave a review, Ben. We're really sorry to hear about the difficulties you’ve been having. We've sent you an email via Trustpilot so we can look into this further and assist you.
You can still speak to a person not a
You can still speak to a person not a
robotic one.Very Good
24 June 2026
All aspects connected to the maturity…
All aspects connected to the maturity of a financial product were dealt with in a timely and efficient manner.
31 March 2026
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